Cisco 7200 series router getting rebooted

[Angus Bishop]

HI Experts ,

I am having a cisco 7200 series router in my ntwork . The device is getting rebooted automatically with a crash info:

Please find the crash info details .

Please let me know if anyone have faced the same issue .

IOS VERSION -> 12.4(15)T13

Regards

Angus

[Reza Sharifi]

Hi Angus,

Most likely a software problem

You should open a TAC case and forward the crash file to Cisco.

Here is the message in your crash file:

Possible software fault. Upon reccurence,  please collect

   crashinfo, "show tech" and contact Cisco Technical Support.

HTH

[TESS JOSE]

Hello Angus,

Me to  facing the same issue . Is the issue fixed ? did this crash relate to  any capacity issue on the device?

Regards,

Tess Jose

[Sukanta Biswas]

Hi Angus,

By the look at the crash file, it seems your router having issue to read some specific block within memory chip hence could not retrive to run some processes. I would say, this can be a hardware fault. As others mentioned, raising Cisco TAC will be the best option.

Please rate if it is helpful.

Regards

Sukanta