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Cisco 7962G phone is not gettting register or send any traffic sip to register !!

Dr.X
Level 2
Level 2

Hi Guys i have cisco 7962 G phone that is not going to get register !

 

i have the conf working  on asteriks when asterisk in the same subnet.

 

but with this phone its not registering to destination outside the network !

im sure no firewall and it can reach 8.8.8.8 and dns okay and flashed correctly with sip firmware .

 

=========

so i will paste here the config files :

<Default>
  <callManagerGroup>
    <members>
      <member priority="0">
        <callManager>
          <ports>
            <ethernetPhonePort>2000</ethernetPhonePort>
            <mgcpPorts>
              <listen>2427</listen>
              <keepAlive>2428</keepAlive>
            </mgcpPorts>
          </ports>
          <processNodeName>xxx.0.220</processNodeName>
        </callManager>
      </member>
    </members>
  </callManagerGroup>
  <loadInformation434 model="Cisco 7942">SIP42.9-2-1S</loadInformation434>
  <authenticationURL></authenticationURL>
  <directoryURL></directoryURL>
  <idleURL></idleURL>
  <informationURL></informationURL>
  <messagesURL></messagesURL>
  <servicesURL></servicesURL>
</Default>

 

 

 

 

and here is sepmac file :

 

<device>
  <deviceProtocol>SIP</deviceProtocol>
  <sshUserId>cisco</sshUserId>
  <sshPassword>cisco</sshPassword>
  <devicePool>
    <dateTimeSetting>
      <dateTemplate>D.M.Y</dateTemplate>
      <timeZone>W. Europe Standard/Daylight Time</timeZone>
      <ntps>
        <ntp>
          <name>pool.ntp.org</name>
          <ntpMode>Unicast</ntpMode>
        </ntp>
      </ntps>
    </dateTimeSetting>
    <callManagerGroup>
      <members>
        <member priority="0">
          <callManager>
            <ports>
              <ethernetPhonePort>2000</ethernetPhonePort>
              <sipPort>5060</sipPort>
              <securedSipPort>5061</securedSipPort>
            </ports>
            <processNodeName>192.168.0.220</processNodeName>
          </callManager>
        </member>
      </members>
    </callManagerGroup>
  </devicePool>
  <sipProfile>
    <sipProxies>
      <backupProxy></backupProxy>
      <backupProxyPort></backupProxyPort>
      <emergencyProxy></emergencyProxy>
      <emergencyProxyPort></emergencyProxyPort>
      <outboundProxy></outboundProxy>
      <outboundProxyPort></outboundProxyPort>
      <registerWithProxy>true</registerWithProxy>
    </sipProxies>
    <sipCallFeatures>
      <cnfJoinEnabled>true</cnfJoinEnabled>
      <callForwardURI>x-cisco-serviceuri-cfwdall</callForwardURI>
      <callPickupURI>x-cisco-serviceuri-pickup</callPickupURI>
      <callPickupListURI>x-cisco-serviceuri-opickup</callPickupListURI>
      <callPickupGroupURI>x-cisco-serviceuri-gpickup</callPickupGroupURI>
      <meetMeServiceURI>x-cisco-serviceuri-meetme</meetMeServiceURI>
      <abbreviatedDialURI>x-cisco-serviceuri-abbrdial</abbreviatedDialURI>
      <rfc2543Hold>false</rfc2543Hold>
      <callHoldRingback>2</callHoldRingback>
      <localCfwdEnable>true</localCfwdEnable>
      <semiAttendedTransfer>true</semiAttendedTransfer>
      <anonymousCallBlock>2</anonymousCallBlock>
      <callerIdBlocking>2</callerIdBlocking>
      <dndControl>0</dndControl>
      <remoteCcEnable>true</remoteCcEnable>
    </sipCallFeatures>
    <sipStack>
      <sipInviteRetx>6</sipInviteRetx>
      <sipRetx>10</sipRetx>
      <timerInviteExpires>180</timerInviteExpires>
      <timerRegisterExpires>3600</timerRegisterExpires>
      <timerRegisterDelta>5</timerRegisterDelta>
      <timerKeepAliveExpires>120</timerKeepAliveExpires>
      <timerSubscribeExpires>120</timerSubscribeExpires>
      <timerSubscribeDelta>5</timerSubscribeDelta>
      <timerT1>500</timerT1>
      <timerT2>4000</timerT2>
      <maxRedirects>70</maxRedirects>
      <remotePartyID>true</remotePartyID>
      <userInfo>None</userInfo>
    </sipStack>
    <autoAnswerTimer>1</autoAnswerTimer>
    <autoAnswerAltBehavior>false</autoAnswerAltBehavior>
    <autoAnswerOverride>true</autoAnswerOverride>
    <transferOnhookEnabled>false</transferOnhookEnabled>
    <enableVad>false</enableVad>
    <preferredCodec>g711alaw</preferredCodec>
    <dtmfAvtPayload>101</dtmfAvtPayload>
    <dtmfDbLevel>3</dtmfDbLevel>
    <dtmfOutofBand>avt</dtmfOutofBand>
    <alwaysUsePrimeLine>false</alwaysUsePrimeLine>
    <alwaysUsePrimeLineVoiceMail>false</alwaysUsePrimeLineVoiceMail>
    <kpml>3</kpml>
    <natEnabled>false</natEnabled>
    <natAddress></natAddress>
    <phoneLabel>103</phoneLabel>
    <stutterMsgWaiting>0</stutterMsgWaiting>
    <callStats>false</callStats>
    <silentPeriodBetweenCallWaitingBursts>10</silentPeriodBetweenCallWaitingBursts>
    <disableLocalSpeedDialConfig>false</disableLocalSpeedDialConfig>
    <startMediaPort>16384</startMediaPort>
    <stopMediaPort>32766</stopMediaPort>
    <sipLines>
      <line button="1">
        <featureID>9</featureID>
        <featureLabel>103</featureLabel>
        <proxy>USECALLMANAGER</proxy>
        <port>5060</port>
        <name>103</name>
        <displayName>103</displayName>
        <autoAnswer>
          <autoAnswerEnabled>2</autoAnswerEnabled>
        </autoAnswer>
        <callWaiting>3</callWaiting>
        <authName>103</authName>
        <authPassword>abc123</authPassword>
        <sharedLine>false</sharedLine>
        <messageWaitingLampPolicy>1</messageWaitingLampPolicy>
        <messagesNumber>*97</messagesNumber>
        <ringSettingIdle>4</ringSettingIdle>
        <ringSettingActive>5</ringSettingActive>
        <contact>103</contact>
        <forwardCallInfoDisplay>
          <callerName>true</callerName>
          <callerNumber>true</callerNumber>
          <redirectedNumber>true</redirectedNumber>
          <dialedNumber>true</dialedNumber>
        </forwardCallInfoDisplay>
      </line>
    </sipLines>
    <voipControlPort>5060</voipControlPort>
    <dscpForAudio>184</dscpForAudio>
    <ringSettingBusyStationPolicy>0</ringSettingBusyStationPolicy>
    <dialTemplate>dialplan.xml</dialTemplate>
  </sipProfile>
  <commonProfile>
    <phonePassword>1234</phonePassword>
    <backgroundImageAccess>true</backgroundImageAccess>
    <callLogBlfEnabled>2</callLogBlfEnabled>
  </commonProfile>
  <loadInformation>SIP42.9-2-1S</loadInformation>
  <vendorConfig>
    <disableSpeaker>false</disableSpeaker>
    <disableSpeakerAndHeadset>false</disableSpeakerAndHeadset>
    <pcPort>1</pcPort>
    <settingsAccess>1</settingsAccess>
    <garp>0</garp>
    <voiceVlanAccess>0</voiceVlanAccess>
    <videoCapability>0</videoCapability>
    <autoSelectLineEnable>0</autoSelectLineEnable>
    <sshAccess>0</sshAccess>
    <sshPort>22</sshPort>
    <webAccess>0</webAccess>
    <spanToPCPort>1</spanToPCPort>
    <loggingDisplay>1</loggingDisplay>
    <loadServer></loadServer>
  </vendorConfig>
  <versionStamp></versionStamp>
  <userLocale>
    <name>English_United_Kingdom</name>
    <langCode>en</langCode>
  </userLocale>
  <networkLocale>Germany</networkLocale>
  <networkLocaleInfo>
    <name>Germany</name>
  </networkLocaleInfo>
  <deviceSecurityMode>1</deviceSecurityMode>
  <authenticationURL></authenticationURL>
  <directoryURL></directoryURL>
  <idleURL></idleURL>
  <informationURL></informationURL>
  <messagesURL></messagesURL>
  <proxyServerURL></proxyServerURL>
  <servicesURL></servicesURL>
  <dscpForSCCPPhoneConfig>96</dscpForSCCPPhoneConfig>
  <dscpForSCCPPhoneServices>0</dscpForSCCPPhoneServices>
  <dscpForCm2Dvce>96</dscpForCm2Dvce>
  <transportLayerProtocol>2</transportLayerProtocol>
  <capfAuthMode>0</capfAuthMode>
  <capfList>
    <capf>
      <phonePort>3804</phonePort>
    </capf>
  </capfList>
  <certHash></certHash>
  <encrConfig>false</encrConfig>
</device>

 

 

 

as u see the ip is private

 

if i set it to external pbx , the phone dont register

 

how can u help me with enable loggin to debug on dat phone ??

 

cheers

 

 

 

4 Replies 4

Leo Laohoo
Hall of Fame
Hall of Fame
<loadInformation>SIP42.9-2-1S</loadInformation>

Try 9.3(1)SR2.


Read THIS.

hi , thank you

 

but again the config above works if i was in the same subnet , but dont work if  pbx i was outside the subnet.

 

do you think the ios above will solve this problem ??

cheers

but again the config above works if i was in the same subnet , but dont work if  pbx i was outside the subnet.

Sounds like a routing or a NAT issue.

phone has public  ip and didnt work !

we use softphone and get register but the cisco .....not working !!

about my problem

 

u can see here :

http://www.voip-info.org/boards/view/topic/38915

 

it has no solution so far .

 

 

i do debug and tcpdump on the pbx and i cant see any incoming resgteration trials.

 

 

cheers

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