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Cisco Catalyst 2960X-24PS-L Sleep Mode

Talon5
Level 1
Level 1

‎05-20-2021 09:10 AM

I have a Cisco Catalyst 2960X-24PS-L that went offline this morning. The only light that was on was the SYST LED and it was blinking amber. According to cisco documentation, this means the switch was in sleep mode but I can't find further information about sleep mode.

 

 https://www.cisco.com/c/en/us/td/docs/switches/lan/catalyst2960x/hardware/installation/guide/b_c2960x_hig/b_c2960x_hig_chapter_01.html

 

We rebooted it to bring it up. Why did it go to sleep and how do I prevent this? Thanks!

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5 Replies 5

Reza Sharifi
Hall of Fame
Hall of Fame

‎05-20-2021 11:20 AM

Did you capture the logs before rebooting the switch? There may be info that is useful for troubleshooting the issue.

HTH

0 Helpful

Talon5
Level 1
Level 1
In response to Reza Sharifi

‎05-20-2021 02:20 PM

Hi,

The logs are still there after the reboot. Reboot occurred at 07:41. I had checked them already and don't see anything that helps.

 

System restarted at 07:41:48 CDT Thu May 20 2021

 

May 20 02:43:17.475: %SSH-5-ENABLED: SSH 1.99 has been enabled
May 20 02:43:17.545: %SYS-6-LOGGINGHOST_STARTSTOP: Logging to host 192.168.255.17 port 514 started - CLI initiated
May 20 02:43:18.597: %ILPOWER-7-DETECT: Interface Gi1/0/4: Power Device detected: IEEE PD
May 20 02:43:18.918: %ILPOWER-7-DETECT: Interface Gi1/0/13: Power Device detected: IEEE PD
May 20 02:43:19.271: %LINK-3-UPDOWN: Interface GigabitEthernet1/0/16, changed state to up
May 20 02:43:19.327: %ILPOWER-7-DETECT: Interface Gi1/0/19: Power Device detected: IEEE PD
May 20 02:43:19.436: %LINK-3-UPDOWN: Interface FastEthernet0, changed state to down
May 20 02:43:19.436: %LINEPROTO-5-UPDOWN: Line protocol on Interface Vlan160, changed state to up
May 20 02:43:19.803: %ILPOWER-5-POWER_GRANTED: Interface Gi1/0/4: Power granted
May 20 02:43:19.845: %ILPOWER-5-POWER_GRANTED: Interface Gi1/0/13: Power granted
May 20 02:43:20.086: %ILPOWER-5-POWER_GRANTED: Interface Gi1/0/19: Power granted
May 20 02:43:20.274: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/16, changed state to up
May 20 02:43:20.627: %USB_CONSOLE-6-MEDIA_RJ45: Console media-type is RJ45.
May 20 02:43:22.256: %LINK-3-UPDOWN: Interface GigabitEthernet1/0/24, changed state to up
May 20 02:43:22.421: %LINK-3-UPDOWN: Interface GigabitEthernet1/0/1, changed state to up
May 20 02:43:23.378: %LINK-3-UPDOWN: Interface GigabitEthernet1/0/13, changed state to up
May 20 02:43:23.563: %SYS-6-LOGGINGHOST_STARTSTOP: Logging to host 192.168.255.157 port 5140 started - CLI initiated
May 20 02:43:24.276: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/24, changed state to up
May 20 02:43:24.378: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/13, changed state to up
May 20 02:43:24.427: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/1, changed state to up
May 20 02:43:26.541: %LINK-3-UPDOWN: Interface GigabitEthernet1/0/19, changed state to up
May 20 02:43:27.059: %LINK-3-UPDOWN: Interface GigabitEthernet1/0/8, changed state to up
May 20 02:43:27.545: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/19, changed state to up
May 20 02:43:28.058: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/8, changed state to up
May 20 02:43:30.498: %LINK-3-UPDOWN: Interface GigabitEthernet1/0/4, changed state to up
May 20 02:43:31.498: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/4, changed state to up
May 20 02:43:50.285: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/4, changed state to down
May 20 02:43:51.284: %LINK-3-UPDOWN: Interface GigabitEthernet1/0/4, changed state to down
May 20 02:43:53.287: %LINEPROTO-5-UPDOWN: Line protocol on Interface Vlan1, changed state to up
May 20 02:43:53.371: %SWITCH_QOS_TB-5-TRUST_DEVICE_DETECTED: cisco-phone detected on port Gi1/0/4, port's configured trust state is now operational.
May 20 02:43:54.406: %LINK-3-UPDOWN: Interface GigabitEthernet1/0/4, changed state to up
May 20 02:43:55.409: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/4, changed state to up
May 20 07:44:18.236: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/19, changed state to down
May 20 07:44:19.239: %LINK-3-UPDOWN: Interface GigabitEthernet1/0/19, changed state to down
May 20 07:44:21.955: %LINK-3-UPDOWN: Interface GigabitEthernet1/0/19, changed state to up
May 20 07:44:22.958: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/19, changed state to up
May 20 07:44:25.233: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/13, changed state to down
May 20 07:44:27.236: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/13, changed state to up

0 Helpful

Leo Laohoo
Hall of Fame
Hall of Fame
In response to Talon5

‎05-24-2021 01:20 AM

Post the complete output to the following commands: 

  1. sh version
  2. dir
  3. sh log on uptime detail
0 Helpful

Talon5
Level 1
Level 1
In response to Leo Laohoo

‎05-24-2021 06:51 AM

It was rebooted again 2 days ago and I'm asking around to see if anyone did that.

 

XXX-XXX-IT-2960X-24-1#sh ver
Cisco IOS Software, C2960X Software (C2960X-UNIVERSALK9-M), Version 15.0(2)EX4, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2013 by Cisco Systems, Inc.
Compiled Thu 14-Nov-13 11:33 by prod_rel_team

ROM: Bootstrap program is C2960X boot loader
BOOTLDR: C2960X Boot Loader (C2960X-HBOOT-M) Version 15.0(2r)EX3, RELEASE SOFTWARE (fc1)

XXX-XXX-IT-2960X-24-1 uptime is 1 day, 23 hours, 11 minutes
System returned to ROM by power-on
System restarted at 09:30:43 CDT Sat May 22 2021
System image file is "flash:/c2960x-universalk9-mz.150-2.EX4/c2960x-universalk9-mz.150-2.EX4.bin"


This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export@cisco.com.

cisco WS-C2960X-24PS-L (APM86XXX) processor (revision A0) with 524288K bytes of memory.
Processor board ID FCW1812A2YD
Last reset from power-on
2 Virtual Ethernet interfaces
1 FastEthernet interface
28 Gigabit Ethernet interfaces
The password-recovery mechanism is enabled.

512K bytes of flash-simulated non-volatile configuration memory.
Base ethernet MAC Address : 54:4A:00:XX:XX:XX
Motherboard assembly number : 73-14193-04
Power supply part number : 341-0528-01
Motherboard serial number : FOC181234L5
Power supply serial number : DCB1808745L
Model revision number : A0
Motherboard revision number : A0
Model number : WS-C2960X-24PS-L
Daughterboard assembly number : 73-14200-03
Daughterboard serial number : FOC181230QX
System serial number : FCW1812A2YD
Top Assembly Part Number : 800-38007-01
Top Assembly Revision Number : C0
Version ID : V01
CLEI Code Number : CMMLR00ARA
Daughterboard revision number : A0
Hardware Board Revision Number : 0x05


Switch Ports Model SW Version SW Image
------ ----- ----- ---------- ----------
* 1 28 WS-C2960X-24PS-L 15.0(2)EX4 C2960X-UNIVERSALK9-M


Configuration register is 0xF

XXX-XXX-IT-2960X-24-1#dir
Directory of flash:/

3 -rwx 916 May 22 2021 04:32:01 -05:00 vlan.dat
4 -rwx 11970 Feb 2 2021 07:57:12 -06:00 config.text
647 -rwx 2072 May 22 2021 04:32:07 -05:00 multiple-fs
5 -rwx 3580 Feb 2 2021 07:57:13 -06:00 private-config.text
6 drwx 512 Jan 10 2034 13:39:57 -06:00 c2960x-universalk9-mz.150-2.EX4
645 drwx 512 Jan 10 2034 13:39:58 -06:00 dc_profile_dir

122185728 bytes total (98695680 bytes free)
XXX-XXX-IT-2960X-24-1#sh log on uptime detail
--------------------------------------------------------------------------------
UPTIME SUMMARY INFORMATION
--------------------------------------------------------------------------------
First customer power on : 10/09/2014 14:16:27
Total uptime : 0 years 0 weeks 0 days 0 hours 35 minutes
Total downtime : 0 years 0 weeks 0 days 0 hours 33 minutes
Number of resets : 2
Number of slot changes : 0
Current reset reason : 0x0
Current reset timestamp : 05/22/2021 04:37:02
Current slot : 1
Current uptime : 0 years 0 weeks 0 days 0 hours 0 minutes
--------------------------------------------------------------------------------
Reset | |
Reason | Count |
--------------------------------------------------------------------------------
No historical data to display
--------------------------------------------------------------------------------

--------------------------------------------------------------------------------
UPTIME CONTINUOUS INFORMATION
--------------------------------------------------------------------------------
Time Stamp | Reset | Uptime
MM/DD/YYYY HH:MM:SS | Reason | years weeks days hours minutes
--------------------------------------------------------------------------------
10/09/2014 14:16:27 0x0 0 0 0 0 0
10/09/2014 15:24:58 0x0 0 0 0 0 35
--------------------------------------------------------------------------------

0 Helpful

Leo Laohoo
Hall of Fame
Hall of Fame
In response to Talon5

‎05-24-2021 03:30 PM

IOS software is an "interim" EX version.  I have no idea which could be worst.  

I would recommend that you upload a newer firmware into the switch but DO NOT RELOAD THE SWITCH.  

Let the switch load the new IOS by itself and then we'll see what happens after.

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