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Beginner

Cisco Catalyst 3560 G POE 48 Port cannot access password recovery

        Good morning,

Im trying to access the switch to reset the password to factory defaults (please see switch output Astrix has removed customer identifying information for security purposes.) Each time I reboot the switch and try and access the password recover mode this same output below starts and im still not able to access the recovery area of the switch

cisco WS-C3560G-48PS (PowerPC405) processor (revision F0) with 122880K/8184K bytes of memory.

Processor board ID FOC1133Y28Q

Last reset from power-on

1 Virtual Ethernet interface

52 Gigabit Ethernet interfaces

The password-recovery mechanism is enabled.

512K bytes of flash-simulated non-volatile configuration memory.

Base ethernet MAC Address       : 00:1D:71:48:16:80

Motherboard assembly number     : 73-10212-04

Power supply part number        : 341-0108-03

Motherboard serial number       : FOC11325JRX

Power supply serial number      : DCA1130A0EN

Model revision number           : F0

Motherboard revision number     : B0

Model number                    : WS-C3560G-48PS-S

System serial number            : FOC1133Y28Q

Top Assembly Part Number        : 800-26845-01

Top Assembly Revision Number    : B0

Version ID                      : V05

CLEI Code Number                : CNMWW00ARC

Hardware Board Revision Number  : 0x09

Switch   Ports  Model              SW Version              SW Image

------   -----  -----              ----------              ----------

*    1   52     WS-C3560G-48PS     12.2(35)SE5             C3560-IPBASE-M

Press RETURN to get started!

00:02:28: %LINEPROTO-5-UPDOWN: Line protocol on Interface Vlan1, changed state to down

00:02:29: %SPANTREE-5-EXTENDED_SYSID: Extended SysId enabled for type vlan

00:02:32: %SYS-5-CONFIG_I: Configured from memory by console

00:02:33: %LINEPROTO-5-UPDOWN: Line protocol on Interface Vlan22, changed state to down

00:02:33: %SYS-5-RESTART: System restarted --

Cisco IOS Software, C3560 Software (C3560-IPBASE-M), Version 12.2(35)SE5, RELEASE SOFTWARE (fc1)

Copyright (c) 1986-2007 by Cisco Systems, Inc.

Compiled Thu 19-Jul-07 18:15 by ****************

                           NOTICE TO USERS

=============================================================================

This system is the property of ****************************************.

It is only for users authorised by *************************** . If you are not an

authorised user then disconnect immediately. Unauthorised or improper use of

this system may result in administrative disciplinary action and civil and

criminal penalties. Users (authorised or unauthorised) have no explicit or

implicit expectation of privacy. Any or all uses of this system may be

subject to one or more of the following actions: interception, monitoring,

recording, auditing, inspection and disclosing to security personnel and law

enforcement personnel, as well as authorized officials of other agencies,

both domestic and foreign. By using this system, the user consents to these

actions. By accessing this system you indicate your awareness of and consent

to these terms and conditions of use. Discontinue access immediately if you

do not agree to the conditions stated in this notice.

This system name is *******************

=============================================================================

User Access Verification

Password:

Regards

Paul Dungey

3 REPLIES 3
Contributor

Cisco Catalyst 3560 G POE 48 Port cannot access password recove

Hi Paul,

Have you checked this:

http://www.cisco.com/en/US/products/hw/switches/ps5528/tsd_products_support_series_home.html

Regards
Thanveer
"Everybody is genius. But if you judge a fish by its ability to climb a tree, it will live its whole life believing that it is a stupid."

Beginner

Re: Cisco Catalyst 3560 G POE 48 Port cannot access password re

Hi Muhammad,

Very instresting thanks for the link, we found that the reset button on the front of switch does not quite touch the reset switch on the circuit board, we had to physically open the unit and press the reset button, we have now set the switch back to factory defaults.

many thanks for your support

Paul Dungey

Contributor

Cisco Catalyst 3560 G POE 48 Port cannot access password recove

Hi, Paul,

You are welcome,Please Remember to rate all the posts, that for us is more important, that a thanks.

Regards
Thanveer
"Everybody is genius. But if you judge a fish by its ability to climb a tree, it will live its whole life believing that it is a stupid."

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