Cisco FRU Control Module not OK

[Vic48]

I've gotten this message from our monitoring tools in regards to a Cisco 3850, but I'm not finding any issues with the switch

Cisco: FRU Control Configuration (WS-C3850-48P module name Entity 5000 serial number Entity 5000) Operation Status for Module not OK, Current status is missing

But when I run a show environment no issues come up. Is this message just "cosmetic" or is there a legitimate issue? If there is an issue what commands can I use to further investigate? I've been unable to find any meaningful information on this.

Thanks!

B2-3850-1#sh env all
Switch 1 FAN 1 is OK
Switch 1 FAN 2 is OK
Switch 1 FAN 3 is OK
FAN PS-1 is OK
FAN PS-2 is OK
Switch 2 FAN 1 is OK
Switch 2 FAN 2 is OK
Switch 2 FAN 3 is OK
FAN PS-1 is OK
FAN PS-2 is OK
Switch 3 FAN 1 is OK
Switch 3 FAN 2 is OK
Switch 3 FAN 3 is OK
FAN PS-1 is OK
FAN PS-2 is OK
Switch 4 FAN 1 is OK
Switch 4 FAN 2 is OK
Switch 4 FAN 3 is OK
FAN PS-1 is OK
FAN PS-2 is OK
Switch 1: SYSTEM TEMPERATURE is OK
Inlet Temperature Value: 26 Degree Celsius
Temperature State: GREEN
Yellow Threshold : 46 Degree Celsius
Red Threshold : 56 Degree Celsius

Hotspot Temperature Value: 44 Degree Celsius
Temperature State: GREEN
Yellow Threshold : 105 Degree Celsius
Red Threshold : 125 Degree Celsius
Switch 2: SYSTEM TEMPERATURE is OK
Inlet Temperature Value: 26 Degree Celsius
Temperature State: GREEN
Yellow Threshold : 46 Degree Celsius
Red Threshold : 56 Degree Celsius

Hotspot Temperature Value: 44 Degree Celsius
Temperature State: GREEN
Yellow Threshold : 105 Degree Celsius
Red Threshold : 125 Degree Celsius
Switch 3: SYSTEM TEMPERATURE is OK
Inlet Temperature Value: 25 Degree Celsius
Temperature State: GREEN
Yellow Threshold : 46 Degree Celsius
Red Threshold : 56 Degree Celsius

Hotspot Temperature Value: 41 Degree Celsius
Temperature State: GREEN
Yellow Threshold : 105 Degree Celsius
Red Threshold : 125 Degree Celsius
Switch 4: SYSTEM TEMPERATURE is OK
Inlet Temperature Value: 26 Degree Celsius
Temperature State: GREEN
Yellow Threshold : 46 Degree Celsius
Red Threshold : 56 Degree Celsius

Hotspot Temperature Value: 41 Degree Celsius
Temperature State: GREEN
Yellow Threshold : 105 Degree Celsius
Red Threshold : 125 Degree Celsius
SW PID Serial# Status Sys Pwr PoE Pwr Watts
-- ------------------ ---------- --------------- ------- ------- -----
1A PWR-C1-1100WAC LIT184317AS OK Good Good 1100
1B PWR-C1-1100WAC LIT18420WMJ OK Good Good 1100
2A PWR-C1-1100WAC LIT1843176Q OK Good Good 1100
2B PWR-C1-1100WAC LIT18380UA5 OK Good Good 1100
3A PWR-C1-1100WAC LIT184317AM OK Good Good 1100
3B PWR-C1-1100WAC DTN1823V0SK OK Good Good 1100
4A PWR-C1-1100WAC LIT1843180M OK Good Good 1100
4B PWR-C1-1100WAC LIT18380UEL OK Good Good 1100

[Leo Laohoo]

What firmware is the stack running on?
And how long has this stack been running on this firmware?

[Vic48]

The stack has been on the same firmware for a minimum of  year.

ROM: IOS-XE ROMMON
BOOTLDR: CAT3K_CAA Boot Loader (CAT3K_CAA-HBOOT-M) Version 4.68, RELEASE SOFTWARE (P)

B2-3850-1 uptime is 3 weeks, 1 day, 22 hours, 2 minutes
Uptime for this control processor is 3 weeks, 1 day, 22 hours, 7 minutes
System returned to ROM by Power Failure at 15:17:42 CDT Thu Jul 25 2019
System restarted at 13:08:49 CST Sun Nov 3 2019
System image file is "flash:packages.conf"
Last reload reason: Power Failure

Technology Package License Information:

-----------------------------------------------------------------
Technology-package Technology-package
Current Type Next reboot
------------------------------------------------------------------
ipbasek9 Permanent ipbasek9

cisco WS-C3850-48P (MIPS) processor (revision R0) with 865683K/6147K bytes of memory.
Processor board ID FOC1843U13P
Motherboard Assembly Number : 73-14442-10
Motherboard Serial Number : FOC18432V35
Model Revision Number : R0
Motherboard Revision Number : A0
Model Number : WS-C3850-48P
System Serial Number : FOC1843U13P

Switch Ports Model SW Version SW Image Mode
------ ----- ----- ---------- ---------- ----
1 56 WS-C3850-48P 16.3.7 CAT3K_CAA-UNIVERSALK9 INSTALL
* 2 56 WS-C3850-48P 16.3.7 CAT3K_CAA-UNIVERSALK9 INSTALL
3 56 WS-C3850-48P 16.3.7 CAT3K_CAA-UNIVERSALK9 INSTALL
4 56 WS-C3850-48P 16.3.7 CAT3K_CAA-UNIVERSALK9 INSTALL

[julian.bendix · Accepted solution]

Hi!
Can you post the outputs of the following?

#show module
#show switch detail

Best regards
Julian

[Vic48]

B2-3850-1#show module
Switch Ports Model Serial No. MAC address Hw Ver. Sw Ver.
------ ----- --------- ----------- -------------- ------- --------
1 56 WS-C3850-48F-S FCW1843C161 e0d1.7389.0180 V04 16.3.7
2 56 WS-C3850-48F-S FOC1843U13P 5cfc.660d.7900 V04 16.3.7
3 56 WS-C3850-48F-S FCW1843C15G e0d1.738f.8a80 V04 16.3.7
4 56 WS-C3850-48F-S FCW1843C0W7 e0d1.73eb.7900 V04 16.3.7

B2-3850-1#show switch detail
Switch/Stack Mac Address : 5cfc.660d.7900 - Local Mac Address
Mac persistency wait time: Indefinite
H/W Current
Switch# Role Mac Address Priority Version State
------------------------------------------------------------
1 Standby e0d1.7389.0180 1 V04 Ready
*2 Active 5cfc.660d.7900 10 V04 Ready
3 Member e0d1.738f.8a80 1 V04 Ready
4 Member e0d1.73eb.7900 1 V04 Ready
5 Member 0000.0000.0000 0 Provisioned

Stack Port Status Neighbors
Switch# Port 1 Port 2 Port 1 Port 2
--------------------------------------------------------
1 OK OK 2 4
2 OK OK 3 1
3 OK OK 4 2
4 OK OK 1 3

[julian.bendix · Accepted solution]

Hey!

You have a 5th Stack Member provisioned in your configuration,
it could be that your Monitoring System does not like the fact, that there is a 5th Member configured, but not actually there!

You could try taking the 5th Member out of the config like this:

"(conf)#no switch 5 provision"

Let me know if that resolved the alarm.

Best regards
Julian

P.S. please always mark helpful replies or solution if applicable

[Vic48]

There have been no more alarms concerning the issue. Thanks for your help!

[julian.bendix]

Hi!
Glad to hear!! :)

Best regards!