Cisco ISR 819 3g SIM Card Slot

pavelNE · ‎06-16-2018

Hello
Cisco ISR 819 3g, installed a sim card, but the router does not see it, the sim indicator does not light, command sh controller cellular 0 shows a sim off, tried different slots
What could be the reason? Thank you.

marce1000 · ‎06-17-2018

- Use show logging , on the ISR after installing the SIM card; look for errors or problems (if any).

M.

-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

pavelNE · ‎06-17-2018

%CISCO800-2-MODEM_UP: Cellular0 modem is now UP.
%CELLWAN-2-SIM_FAILURE: [Cellular0]: SIM read failed for slot 0

Cisco IOS Software, C800 Software (C800-UNIVERSALK9-M), Version 15.2(4)M6, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2014 by Cisco Systems, Inc.
Compiled Wed 19-Mar-14 20:07 by prod_rel_team

ROM: System Bootstrap, Version 15.1(4r)M, RELEASE SOFTWARE (fc1)

marce1000 · ‎06-18-2018

- Looks like the SIM is not found; perhaps the sim-card is bad ; and or try re-seating it.

M.

-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

pavelNE · ‎06-18-2018

With the SIM card is all right, I checked
also inserted into the next slot, the same does not work

pavelNE · ‎06-18-2018

Interface Cellular0
3G Modem-QuadBand HSPA/UMTS QuadBand EDGE/GPRS Global and GPS,
Cellular modem configuration:
---------------------------
GSM-Carrier Type : Cellular GSM Global.
SKU (PRI) Value:    .

Modem is recognized as valid
manufacture id:       product id:
Sierra Wireless Mini Card MC8795V HSPA modem.

Cellular Dual SIM details:
---------------------------

No SIM present

Modem Management Statistics
---------------------------
Modem resets = 4
Last known modem state = 'application' mode
Packets sent = 432, Packets received = 1239, Packets pending = 0
RSSI LED    : 3-blink Green
Service LED : 1-blink Yellow
SIM LED     : Slot0 - Off;    Slot1 - Off
GPS LED     : Off
GPS NMEA port = Disabled   (Stream OFF)
DM port = Disabled

Hardware Information
====================
Modem Firmware Version = K2_0_7_44AP C:/WS/FW
Modem Firmware built = 09/10/10
Hardware Version = 1.0
International Mobile Subscriber Identity (IMSI) =
International Mobile Equipment Identity (IMEI) =
Integrated Circuit Card ID (ICCID) =
Mobile Subscriber International Subscriber
IDentity Number (MSISDN) =
Factory Serial Number (FSN) =
Modem Status = Online
Current Modem Temperature = 38 deg C, State = Normal
PRI SKU ID = , SKU Rev. = 1.3

Profile Information
====================
Profile password Encryption level: 7

Profile 1 = INACTIVE*
--------
PDP Type = IPv4
Access Point Name (APN) =
Authentication = None
Username:
Password:

* - Default profile

Data Connection Information
===========================
Data Transmitted = 0 bytes, Received = 0 bytes
Profile 1, Packet Session Status = INACTIVE
        Inactivity Reason = Normal inactivate state
Profile 2, Packet Session Status = INACTIVE
        Inactivity Reason = Normal inactivate state
Profile 3, Packet Session Status = INACTIVE
        Inactivity Reason = Normal inactivate state
Profile 4, Packet Session Status = INACTIVE
        Inactivity Reason = Normal inactivate state
Profile 5, Packet Session Status = INACTIVE
        Inactivity Reason = Normal inactivate state
Profile 6, Packet Session Status = INACTIVE
        Inactivity Reason = Normal inactivate state
Profile 7, Packet Session Status = INACTIVE
        Inactivity Reason = Normal inactivate state
Profile 8, Packet Session Status = INACTIVE
        Inactivity Reason = Normal inactivate state
Profile 9, Packet Session Status = INACTIVE
        Inactivity Reason = Normal inactivate state
Profile 10, Packet Session Status = INACTIVE
        Inactivity Reason = Normal inactivate state
Profile 11, Packet Session Status = INACTIVE
        Inactivity Reason = Normal inactivate state
Profile 12, Packet Session Status = INACTIVE
        Inactivity Reason = Normal inactivate state
Profile 13, Packet Session Status = INACTIVE
        Inactivity Reason = Normal inactivate state
Profile 14, Packet Session Status = INACTIVE
        Inactivity Reason = Normal inactivate state
Profile 15, Packet Session Status = INACTIVE
        Inactivity Reason = Normal inactivate state
Profile 16, Packet Session Status = INACTIVE
        Inactivity Reason = Normal inactivate state

Network Information
===================
Current Service Status = Emergency Only, Service Error = None
Current Service = Invalid
Packet Service = None
Packet Session Status = Inactive
Current Roaming Status = Home
Network Selection Mode = Automatic
Country = RUS, Network = MTS
Mobile Country Code (MCC) =
Mobile Network Code (MNC) =
Location Area Code (LAC) =
Routing Area Code (RAC) =
Cell ID =
Primary Scrambling Code =
PLMN Selection = Automatic

Radio Information
=================
Radio power mode = ON
Current Band = WCDMA 2100, Channel Number =
Current RSSI = -62 dBm
Band Selected = WCDMA All(800/850/900/1900/IMT 2000)
Number of nearby cells = 1
Cell 1
        Primary Scrambling Code =
        RSCP = -61 dBm, ECIO = -7 dBm

Modem Security Information
==========================
Active SIM = NONE

Georg Pauwen · ‎06-18-2018

Hello,

post the full running configuration of your router...

Georg Pauwen · ‎06-18-2018

Hello,

--> Sierra Wireless Mini Card MC8795V HSPA modem.

I checked the data sheet, you need at least 15.3(3)M for HSPA modem support. Try and upgrade to 15.4.3M9 MD to be on the safe side...

pavelNE · ‎06-18-2018

Ok, tomorrow I'll try and write, thanks

pavelNE · ‎06-19-2018

updated, did not work

version 15.4
service timestamps debug datetime msec
service timestamps log datetime msec
service password-encryption
!
hostname cisco
!
boot-start-marker
boot system flash c800-universalk9-mz.SPA.154-3.M9.bin
boot-end-marker
!
!
no logging console
enable secret 5 $1$E/mL$XLHrFYtbq9NfZEa7ilGtE0
!
no aaa new-model
!
!
!
!
!
!
!
!
!
!

!
!
!
!
ip domain name mycisco.com
ip name-server 8.8.8.8
ip name-server 8.8.4.4
ip cef
no ipv6 cef
!
!
!
!
!
multilink bundle-name authenticated
!
!

!
!
!
!
!
!
cts logging verbose

!
!
username pavel privilege 15 secret 5 $1$iLW8$bnLkl70EH7PQ7ZFXrU2tW.
!
!
!
!
!
controller Cellular 0
!
!
!
!
!
!
!
!
!
!
!
interface Cellular0
no ip address
encapsulation ppp

!
interface FastEthernet0
no ip address
!
interface FastEthernet1
no ip address
!
interface FastEthernet2
no ip address
!
interface FastEthernet3
no ip address
!
interface GigabitEthernet0
description WAN
ip address
ip access-group wan in
ip nat outside
ip virtual-reassembly in
duplex auto
speed auto
!
interface Serial0
no ip address
shutdown
clock rate 2000000
!
interface Vlan1
ip address
ip nat inside
ip virtual-reassembly in
!
ip forward-protocol nd
no ip http server
no ip http secure-server
!
!
ip dns server
ip nat inside source list nat interface GigabitEthernet0 overload
ip route
ip ssh version 2
!
ip access-list standard nat
permit
!
ip access-list extended wan
permit udp any eq domain any
permit tcp any any established
permit icmp any any
deny ip any any log
!
!
!
control-plane
!
!
mgcp behavior rsip-range tgcp-only
mgcp behavior comedia-role none
mgcp behavior comedia-check-media-src disable
mgcp behavior comedia-sdp-force disable
!
mgcp profile default
!
!
!
!
!
!
vstack
!
line con 0
logging synchronous
login local
no modem enable
line aux 0
line 3
exec-timeout 0 0
no exec
line vty 0 4
privilege level 15
logging synchronous
login local
transport input ssh
!
scheduler allocate 20000 1000
ntp update-calendar
!
!
!
end

Georg Pauwen · ‎06-19-2018

Hello,

there are a lot of things missing in your configuration. What country are you in, and who is your provider ? You need a chat script, at the very least...

pavelNE · ‎06-19-2018

I'm from Russia
Provider Tele2 AB
something that lacks the settings I know, before that they were, the chat script was,
but the problem is that the sim card is not physically determined,
It should give at least some signs that it is installed in the slot

sh controllers cel 0 shows that the SIM card is not installed.

also updated the firmware of the modem on 8790_k2_0_7_53

Georg Pauwen · ‎06-19-2018

Hello,

what happens when you manually activate the SIM:

Router# cellular 0 gsm sim activate slot 0

I did some more research, all the working configs I have found seem to work with HSPA+R7, while your modem is only HSPA...that might be the problem...

pavelNE · ‎06-19-2018

Hello,

cisco#cel 0 gsm sim activate slot 0
[Cellular0] Command failed: SIM 0 not present.

rendragnetworks · ‎07-10-2018

@pavelNE wrote:

Hello,

cisco#cel 0 gsm sim activate slot 0
[Cellular0] Command failed: SIM 0 not present.

How did you go with this? I'm having exactly the same problem on an 887VAG with a Telstra simcard here in Australia. I KNOW the simcard works, as I just pulled it out of a MF823 dongle where it was working.. Neither SIM slot on the 887 is seeing the sim as available, just throwing read errors when the sim is inserted.

Feb 6 06:56:42.483: %CELLWAN-2-SIM_FAILURE: [Cellular0]: SIM read failed for slot 0

Feb 6 06:56:47.843: %CELLWAN-2-SIM_FAILURE: [Cellular0]: SIM read failed for slot 0

Feb 6 06:56:47.847: %CELLWAN-2-SIM_FAILURE: [Cellular0]: SIM read failed for slot 0