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Cisco switch WS-C3560-48PS-S crashed

pxpillai
Beginner
Beginner

Hi,

 

We have Cisco switch WS-C3560-48PS-S which got crashed as per the logs, but there is no recent crash dump generated, and crash info is available with very old date.

 

As per the device log I am able to see there was a crash on the date, please help to identify the reason for this crash

 

 

 

Mar 22 05:51:25 EST: %PLATFORM-1-CRASHED: System previously crashed with the following message:
.Mar 22 05:51:25 EST: %PLATFORM-1-CRASHED: Cisco IOS Software, C3560 Software (C3560-IPBASEK9-M), Version 12.2(50)SE3, RELEASE SOFTWARE (fc1)
.Mar 22 05:51:25 EST: %PLATFORM-1-CRASHED: Technical Support: http://www.cisco.com/techsupport
.Mar 22 05:51:25 EST: %PLATFORM-1-CRASHED: Copyright (c) 1986-2009 by Cisco Systems, Inc.
.Mar 22 05:51:25 EST: %PLATFORM-1-CRASHED: Compiled Wed 22-Jul-09 06:41 by prod_rel_team
.Mar 22 05:51:25 EST: %PLATFORM-1-CRASHED:
.Mar 22 05:51:25 EST: %PLATFORM-1-CRASHED: Exception (0x0000)!
.Mar 22 05:51:25 EST: %PLATFORM-1-CRASHED:
.Mar 22 05:51:25 EST: %PLATFORM-1-CRASHED: SRR0 = 0x00000000 SRR1 = 0x00029230 SRR2 = 0x016940CC SRR3 = 0x00021000
.Mar 22 05:51:25 EST: %PLATFORM-1-CRASHED: ESR = 0x00000000 DEAR = 0x00000000 TSR = 0x8C000000 DBSR = 0x01000000
.Mar 22 05:51:25 EST: %PLATFORM-1-CRASHED:
.Mar 22 05:51:25 EST: %PLATFORM-1-CRASHED: CPU Register Context:
.Mar 22 05:51:25 EST: %PLATFORM-1-CRASHED: Vector = 0x00000000 PC = 0x00000000 MSR = 0x00000000 CR = 0x00000000
.Mar 22 05:51:25 EST: %PLATFORM-1-CRASHED: LR = 0x00000000 CTR = 0x00000000 XER = 0x00000000
.Mar 22 05:51:25 EST: %PLATFORM-1-CRASHED: R0 = 0x00000000 R1 = 0x00000000 R2 = 0x00000000 R3 = 0x00000000
.Mar 22 05:51:25 EST: %PLATFORM-1-CRASHED: R4 = 0x00000000 R5 = 0x00000000 R6 = 0x00000000 R7 = 0x00000000
.Mar 22 05:51:25 EST: %PLATFORM-1-CRASHED: R8 = 0x00000000 R9 = 0x00000000 R10 = 0x00000000 R11 = 0x00000000
.Mar 22 05:51:25 EST: %PLATFORM-1-CRASHED: R12 = 0x00000000 R13 = 0x00000000 R14 = 0x00000000 R15 = 0x00000000
.Mar 22 05:51:25 EST: %PLATFORM-1-CRASHED: R16 = 0x00000000 R17 = 0x00000000 R18 = 0x00000000 R19 = 0x00000000
.Mar 22 05:51:25 EST: %PLATFORM-1-CRASHED: R20 = 0x00000000 R21 = 0x00000000 R22 = 0x00000000 R23 = 0x00000000
.Mar 22 05:51:25 EST: %PLATFORM-1-CRASHED: R24 = 0x00000000 R25 = 0x00000000 R26 = 0x00000000 R27 = 0x00000000
.Mar 22 05:51:25 EST: %PLATFORM-1-CRASHED: R28 = 0x00000000 R29 = 0x00000000 R30 = 0x00000000 R31 = 0x00000000
.Mar 22 05:51:25 EST: %PLATFORM-1-CRASHED:
.Mar 22 05:51:25 EST: %PLATFORM-1-CRASHED: Stack trace:

 

 

3 Replies 3

Mark Malone
VIP Alumni
VIP Alumni
Could be this bug , upgrade to start with if there is a later version available software
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCts66756/?rfs=iqvred

Deepak Kumar
VIP Alumni
VIP Alumni

Hi,

This is known bug and try with an upgrade the firmware. If it will fail then book a ticket with TAC.

 

Regards,

Deepak Kumar

Regards,
Deepak Kumar,
Don't forget to vote and accept the solution if this comment will help you!

Leo Laohoo
Hall of Fame
Hall of Fame

@pxpillai wrote:

Mar 22 05:51:25 EST: %PLATFORM-1-CRASHED: Cisco IOS Software, C3560 Software (C3560-IPBASEK9-M), Version 12.2(50)SE3, RELEASE SOFTWARE (fc1)


Don't bother raising a TAC Case.  12.2(50)SE3 is already end-of-support and TAC will most likely recommend upgrading the IOS to either the latest 12.2(55)SE train.

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