Cisco switch WS-C3560-48PS-S crashed

[pxpillai]

Hi,

We have Cisco switch WS-C3560-48PS-S which got crashed as per the logs, but there is no recent crash dump generated, and crash info is available with very old date.

As per the device log I am able to see there was a crash on the date, please help to identify the reason for this crash

Mar 22 05:51:25 EST: %PLATFORM-1-CRASHED: System previously crashed with the following message:
.Mar 22 05:51:25 EST: %PLATFORM-1-CRASHED: Cisco IOS Software, C3560 Software (C3560-IPBASEK9-M), Version 12.2(50)SE3, RELEASE SOFTWARE (fc1)
.Mar 22 05:51:25 EST: %PLATFORM-1-CRASHED: Technical Support: http://www.cisco.com/techsupport
.Mar 22 05:51:25 EST: %PLATFORM-1-CRASHED: Copyright (c) 1986-2009 by Cisco Systems, Inc.
.Mar 22 05:51:25 EST: %PLATFORM-1-CRASHED: Compiled Wed 22-Jul-09 06:41 by prod_rel_team
.Mar 22 05:51:25 EST: %PLATFORM-1-CRASHED:
.Mar 22 05:51:25 EST: %PLATFORM-1-CRASHED: Exception (0x0000)!
.Mar 22 05:51:25 EST: %PLATFORM-1-CRASHED:
.Mar 22 05:51:25 EST: %PLATFORM-1-CRASHED: SRR0 = 0x00000000 SRR1 = 0x00029230 SRR2 = 0x016940CC SRR3 = 0x00021000
.Mar 22 05:51:25 EST: %PLATFORM-1-CRASHED: ESR = 0x00000000 DEAR = 0x00000000 TSR = 0x8C000000 DBSR = 0x01000000
.Mar 22 05:51:25 EST: %PLATFORM-1-CRASHED:
.Mar 22 05:51:25 EST: %PLATFORM-1-CRASHED: CPU Register Context:
.Mar 22 05:51:25 EST: %PLATFORM-1-CRASHED: Vector = 0x00000000 PC = 0x00000000 MSR = 0x00000000 CR = 0x00000000
.Mar 22 05:51:25 EST: %PLATFORM-1-CRASHED: LR = 0x00000000 CTR = 0x00000000 XER = 0x00000000
.Mar 22 05:51:25 EST: %PLATFORM-1-CRASHED: R0 = 0x00000000 R1 = 0x00000000 R2 = 0x00000000 R3 = 0x00000000
.Mar 22 05:51:25 EST: %PLATFORM-1-CRASHED: R4 = 0x00000000 R5 = 0x00000000 R6 = 0x00000000 R7 = 0x00000000
.Mar 22 05:51:25 EST: %PLATFORM-1-CRASHED: R8 = 0x00000000 R9 = 0x00000000 R10 = 0x00000000 R11 = 0x00000000
.Mar 22 05:51:25 EST: %PLATFORM-1-CRASHED: R12 = 0x00000000 R13 = 0x00000000 R14 = 0x00000000 R15 = 0x00000000
.Mar 22 05:51:25 EST: %PLATFORM-1-CRASHED: R16 = 0x00000000 R17 = 0x00000000 R18 = 0x00000000 R19 = 0x00000000
.Mar 22 05:51:25 EST: %PLATFORM-1-CRASHED: R20 = 0x00000000 R21 = 0x00000000 R22 = 0x00000000 R23 = 0x00000000
.Mar 22 05:51:25 EST: %PLATFORM-1-CRASHED: R24 = 0x00000000 R25 = 0x00000000 R26 = 0x00000000 R27 = 0x00000000
.Mar 22 05:51:25 EST: %PLATFORM-1-CRASHED: R28 = 0x00000000 R29 = 0x00000000 R30 = 0x00000000 R31 = 0x00000000
.Mar 22 05:51:25 EST: %PLATFORM-1-CRASHED:
.Mar 22 05:51:25 EST: %PLATFORM-1-CRASHED: Stack trace:

[Mark Malone]

Could be this bug , upgrade to start with if there is a later version available software
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCts66756/?rfs=iqvred

[Deepak Kumar]

Hi,

This is known bug and try with an upgrade the firmware. If it will fail then book a ticket with TAC.

Regards,

Deepak Kumar

[Leo Laohoo]

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@pxpillai wrote:

Mar 22 05:51:25 EST: %PLATFORM-1-CRASHED: Cisco IOS Software, C3560 Software (C3560-IPBASEK9-M), Version 12.2(50)SE3, RELEASE SOFTWARE (fc1)

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Don't bother raising a TAC Case.  12.2(50)SE3 is already end-of-support and TAC will most likely recommend upgrading the IOS to either the latest 12.2(55)SE train.