08-07-2014 07:13 PM - edited 03-07-2019 08:19 PM
Description of the problem: I see that the router reloaded due to software crash. i want to understand the reason for this crash. CHN_TAO_BRA_AR02#sh ver Cisco IOS Software, 2800 Software (C2800NM-ENTSERVICES-M), Version 12.4(3d), RELEASE SOFTWARE (fc3) Technical Support: http://www.cisco.com/techsupport Copyright (c) 1986-2006 by Cisco Systems, Inc. Compiled Wed 19-Apr-06 09:18 by alnguyen ROM: System Bootstrap, Version 12.4(1r) [hqluong 1r], RELEASE SOFTWARE (fc1) CHN_TAO_BRA_AR02 uptime is 40 minutes System returned to ROM by error - a Software forced crash, PC 0x4008AB74 System restarted at 05:26:18 GMT Thu Aug 7 2014 System image file is "flash:c2800nm-entservices-mz.124-3d.bin" Cisco 2811 (revision 53.51) with 514048K/10240K bytes of memory. Processor board ID FHK1008F1RE 6 FastEthernet interfaces 1 Serial(sync/async) interface DRAM configuration is 64 bits wide with parity disabled. 239K bytes of non-volatile configuration memory. 62720K bytes of ATA CompactFlash (Read/Write) Configuration register is 0x2102
08-08-2014 05:20 AM
Hi,
Follow this "software forced crash" troubleshooting guide to find the cause of the failure: (Might be low memory, corrupt image, and others.
http://www.cisco.com/c/en/us/support/docs/routers/7500-series-routers/26145-crashes-swforced-troubleshoot.html
08-11-2014 05:35 AM
You better open a case at TAC giving them 0x4008AB74 reason.
Cheers!
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