Failure to Open a New Support Case for Cisco WS-2960-24PC-S Switch.

muhammad-nadeem1 · ‎10-28-2015

I have associated a service contract (SmartNet) with my Cisco account successfully for Cisco WS-2960-24PC-S switch and received email confirmation notification from Cisco too.

Next I want to open a new support case regarding this switch WS-2960-24PC-S. When I access the “Support Case Manager” tool via this link https://tools.cisco.com/ServiceRequestTool/scm/mgmt/case it gives me the following error message:

In order to use this tool you must associate your service contracts with your Cisco.com account.
You can add service contracts to your profile using the Cisco Profile Manager or have your service access management administrator do this for you.
For urgent issues or products covered under warranty, please contact the Cisco Technical Assistance Center by phone.

As new service contract (SmartNet) for WS-2960-24PC-S switch is already associated with my Cisco account, so kindly guide me what I shall have to do to proceed further with the new support case registration process.

Regards,

Muhammad Nadeem.

Ganesh Hariharan · ‎10-28-2015

Hi Muhammad,

Either call cisco support and check the serial number is assiociated with the new service contract. If yes, you can then directly ask them to open up a case. If no, then check with you contract allaince manager to see about service contacrt tagging with new device.

Hope it Helps..

-GI

Rate if it Helps..