03-27-2018 10:15 AM - edited 03-08-2019 02:25 PM
Hello community,
I have a problem with a 7600 router, today It had a High CPU process output, I have this logs from the event:
Mar 27 11:45:38 AR: %FM-2-FLOWMASK_CONFLICT: Features configured on interface Port-channel1 have conflicting flowmask requirements, traffic may be switched in software
Mar 27 11:45:39 AR: %FM_EARL7-4-FLOW_FEAT_FLOWMASK_REQ_FAIL: Flowmask request for the flow based feature NAT for protocol IPv4 is unsuccessful, hardware acceleration may be disabled for the feature
Mar 27 11:45:39 AR: %FM_EARL7-4-FLOW_FEAT_FLOWMASK_REQ_FAIL: Flowmask request for the flow based feature WCCP for protocol IPv4 is unsuccessful, hardware acceleration may be disabled for the feature
It was working fine until today and we did not change the configuration. We have WCCP and NAT configurations inside the interface portchannel1:
interface Port-channel1
description ## Conexion a MG_CORE ##
ip address 10.255.252.58 255.255.255.252
ip nat inside
ip wccp 61 redirect in
ip wccp 62 redirect out
mls qos trust dscp
service-policy input Ingreso
The router reached 100% of CPU utilization.
03-27-2018 11:20 AM
Hi,
Not sure what version you are running but there is a bug associated with this error message.
Have a look at this link:
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCth15109/?rfs=iqvred
HTH
03-27-2018 11:26 AM
Hello Reza!
Thanks for the quick reply, the platform where I have the trouble is a 7600 Router with this ios: c7600s3223-adventerprisek9-mz.122-33.SRE12.bin I've been searching for information but I couldn't find any workaround for this problem and I am not sure why is happen.
Regards,
03-27-2018 11:35 AM
Hi Diana,
Have you already submitted a ticket with the TAC?
03-27-2018 11:39 AM
Hello Julio!
Unfortunately this equipment is no longer supported by Cisco, I am trying to help a client.
Regards :)
03-27-2018 11:41 AM - edited 03-27-2018 11:41 AM
Hi Diana,
Thank you for the clarification, have you verified if you can upgrade the IOS with any of the fixed images or later?
03-27-2018 01:17 PM
Thank you Diana, good luck with the migration!
:-)
03-27-2018 11:48 AM
Hi Diana,
Without any SmartNet contract, it is not easy to upgrade. The IOS (122-33.SRE12.bin) your customer is running is at least 10 years old. It is time to upgrade.
HTH
03-27-2018 12:35 PM
We have planned a migration with the customer for the next week, thank both for your time.
Regards,
03-27-2018 12:49 PM
Glad to help Diana
Good Luck!
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