HELP -- Can't Log Into a Catalyst 2960-S series switch

[whitltj]

HELP HELP HELP!!

I have reset the switch via the front mode button and power cycled it.  It connects to my PC or Mac and links.  Reset the LAN on the PC using DHCP and have tried several IP address configurations including the listed 10.0.0.1 and nothing seems to work.  TJW, Catalyst 2000I plan on adding 2 more switched similar in my home and doing fiber links to them to speed things up and cut down on bottle necks.  Can anyone please try to help be log into the console and be able to configure it and manage it.  I am at a loss.  I have ordered a console cable and DB9 adapter but will take a week or so to get it all in place. 

HELP!  

Thanks in advance for your input.

[Mark Malone]

Hi
yes thats the default address 10.0.0.1 /24 , are you on the same subnet , can you ping it even if you cant http to it ?
is your pc on dhcp or static , did you set static ip in same range ?

you need a cable to get onto the actual console port , if the web gui is not working you need to get into the switch and confirm the configuration in place and that the files are still in flash that allow you have WEB GUI access

standard GUI access
https://www.vtkt.ru/upload/iblock/7ed/Cisco_2960L_UG.pdf

[whitltj]

I tried to ping and I am not able to ping the default IP address.  I have no clue what could be in it.  I have reset the unit more than one time and still same results.  My Pc is setup with DHCP as per the instructions.  It links to each with a network cable.  I use explorer to try to reach it and nothing works.I am thinking that I will have to go in through the console port with a cable and USB adapter to see what I can do.  Kinda clueless as to working with the command line interface.

[balaji.bandi]

Sure you need to connect console and look at the bootlogs what exactly happend after reset

i am guessing it gone to ROMMON Mode.

you see when you connect console

switch:

follow below guide :

http://notthenetwork.me/blog/2013/05/28/reset-a-cisco-2960-switch-to-factory-default-settings/

[Mark Malone]

Ye agree your either in ROMMON mode and it needs a quick boot command to restart or the GUI files got wiped on reset and needs to be reloaded

It can be fixed easy enough just need a console cable to get into cli mode

[whitltj]

I have tried to connect using a USB cable to the console port and I am able to see the boot script process.  I have tried to setup port 1 with a IP on my network and my subnet mask.  Still not result.  FYI I have nothing connected to the switch other than a network cable to my laptop and the USB cable to laptop from the console USB port.  This smart little box is about making me feel like an idiot.  LOL.  Guess there is something just not set correctly.  I did see something about it being set to subnet 255.255.255.255 but not positive.  Almost ready to scream HELP and connect via Remote and keep the USB connected and load a terminal program and let someone take control and fix this bad boy.  I have another one coming and plan on a fiber link between the two but I got to get this one going first.

[balaji.bandi]

If you have console connected,

post your output of  "show running " to look

[whitltj]

I do not see the Running Command as part of the Show options list.  I am not sure this will help but here is the version info.....

Switch>show version
Cisco IOS Software, C2960S Software (C2960S-UNIVERSALK9-M), Version 15.2(1)E, RELEASE SOFTWARE (fc3)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2013 by Cisco Systems, Inc.
Compiled Tue 27-Aug-13 11:59 by prod_rel_team

ROM: Bootstrap program is C2960S board boot loader
BOOTLDR: C2960S Boot Loader (C2960S-HBOOT-M) Version 12.2(55r)SE, RELEASE SOFTWARE (fc1)

Switch uptime is 1 hour, 33 minutes
System returned to ROM by power-on
System restarted at 01:27:21 UTC Wed Mar 30 2011
System image file is "flash:/c2960s-universalk9-mz.152-1.E/c2960s-universalk9-mz.152-1.E.bin"
Last reload reason: Unknown reason

This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export@cisco.com.

cisco WS-C2960S-24TS-L (PowerPC) processor (revision E0) with 131072K bytes of memory.
Processor board ID FOC1619W4DZ
Last reset from power-on
1 Virtual Ethernet interface
1 FastEthernet interface
28 Gigabit Ethernet interfaces
The password-recovery mechanism is enabled.

512K bytes of flash-simulated non-volatile configuration memory.
Base ethernet MAC Address : F4:7F:35:5D:64:80
Motherboard assembly number : 73-11910-08
Power supply part number : 341-0328-02
Motherboard serial number : FOC1619358R
Power supply serial number : DCA1641MG23
Model revision number : E0
Motherboard revision number : A0
Model number : WS-C2960S-24TS-L
Daughterboard assembly number : 73-11933-04
Daughterboard serial number : FOC16276ADT
System serial number : FOC1619W4DZ
Top Assembly Part Number : 800-30954-03
Top Assembly Revision Number : A0
Version ID : V03
CLEI Code Number : COMGG00ARC
Daughterboard revision number : A0
Hardware Board Revision Number : 0x01

Switch Ports Model SW Version SW Image
------ ----- ----- ---------- ----------
* 1 28 WS-C2960S-24TS-L 15.2(1)E C2960S-UNIVERSALK9-M

Configuration register is 0xF

[Mark Malone]

hi

you need to be in enable mode to do a show run

type -- enable -- and hit return when in > mode then you will got #mode 

it may ask for a password if one is set in config

[Mark Malone]

also post the output of --- dir flash:
this will show whats stored on the switch

[whitltj]

I do appreciate the help so far as a novice to this particular switch.  Here is the information I was able to obtain.....

Switch#show running

Building configuration...

Current configuration : 3433 bytes

!

! Last configuration change at 01:29:11 UTC Wed Mar 30 2011

! NVRAM config last updated at 01:29:26 UTC Wed Mar 30 2011

!

version 15.2

no service pad

service timestamps debug datetime msec

service timestamps log datetime msec

no service password-encryption

!

hostname Switch

!

boot-start-marker

boot-end-marker

!

logging console emergencies

enable secret 4 qwXuI44lqSvw4rOgHBF/.oWNoctrN/NGXBGprfIdE86

enable password tw2400tw

!

no aaa new-model

switch 1 provision ws-c2960s-24ts-l

!

!

ip device tracking

!

!

crypto pki trustpoint TP-self-signed-895313024

 enrollment selfsigned

 subject-name cn=IOS-Self-Signed-Certificate-895313024

 revocation-check none

 rsakeypair TP-self-signed-895313024

!

!

crypto pki certificate chain TP-self-signed-895313024

 certificate self-signed 01

  30820229 30820192 A0030201 02020101 300D0609 2A864886 F70D0101 05050030

  30312E30 2C060355 04031325 494F532D 53656C66 2D536967 6E65642D 43657274

  69666963 6174652D 38393533 31333032 34301E17 0D313130 33333030 31323932

  355A170D 32303031 30313030 30303030 5A303031 2E302C06 03550403 1325494F

  532D5365 6C662D53 69676E65 642D4365 72746966 69636174 652D3839 35333133

  30323430 819F300D 06092A86 4886F70D 01010105 0003818D 00308189 02818100

  9194549F D4158DE6 B5F33925 4BC26027 EB2D31B6 61A9D85A 814BF8FA D8C761FD

  BC60C773 FA4691E0 512A4D40 9F86C407 ECA550C5 A4AF9D50 E4625349 C8BC290F

  C36C35C5 E951D851 0A89F007 DF3C80DC D3115F5C 829849C9 02D5E099 F83291D5

  8B00428E 853DB856 7E808858 06A7AD30 EBDE98A4 9D996122 85FF81A3 09539BCF

  02030100 01A35330 51300F06 03551D13 0101FF04 05300301 01FF301F 0603551D

  23041830 16801482 EAA392EA B275FC82 F7A06A94 76328981 297DDD30 1D060355

  1D0E0416 041482EA A392EAB2 75FC82F7 A06A9476 32898129 7DDD300D 06092A86

  4886F70D 01010505 00038181 00040DB7 394D5E42 5C08C781 683D3F8A 8F5ADBB3

  9FAA2BE9 E7000180 CF235218 EDD01936 B4C2007E 331DEAF7 C4BE3F48 BABF8548

  57754E7D 1ACEBD26 A518A14F AB662168 53577952 FE77F943 1D88F0B6 461FF4B1

  1119D491 C8D0A0F4 BB3ED6AC 929A57A6 35E20F32 110A4A8D 5D55B111 35C35142

  0DAE0F50 05F8642F AFFD10CC 1E

        quit

spanning-tree mode pvst

spanning-tree extend system-id

!

!

!

!

!

!

!

!

!

vlan internal allocation policy ascending

!

!

!

!

!

!

!

!

!

!

!

interface FastEthernet0

 no ip address

 shutdown

!

interface GigabitEthernet1/0/1

!

interface GigabitEthernet1/0/2

!

interface GigabitEthernet1/0/3

!

interface GigabitEthernet1/0/4

!

interface GigabitEthernet1/0/5

!

interface GigabitEthernet1/0/6

!

interface GigabitEthernet1/0/7

!

interface GigabitEthernet1/0/8

!

interface GigabitEthernet1/0/9

!

interface GigabitEthernet1/0/10

!

interface GigabitEthernet1/0/11

!

interface GigabitEthernet1/0/12

!

interface GigabitEthernet1/0/13

!

interface GigabitEthernet1/0/14

!

interface GigabitEthernet1/0/15

!

interface GigabitEthernet1/0/16

!

interface GigabitEthernet1/0/17

!

interface GigabitEthernet1/0/18

!

interface GigabitEthernet1/0/19

!

interface GigabitEthernet1/0/20

!

interface GigabitEthernet1/0/21

!

interface GigabitEthernet1/0/22

!

interface GigabitEthernet1/0/23

!

interface GigabitEthernet1/0/24

!

interface GigabitEthernet1/0/25

!

interface GigabitEthernet1/0/26

!

interface GigabitEthernet1/0/27

!

interface GigabitEthernet1/0/28

!

interface Vlan1

 no ip address

 shutdown

!

ip http server

ip http secure-server

!

!

!

!

!

line con 0

 exec-timeout 0 0

line vty 0 4

 password tw2400tw

 login

line vty 5 15

 password tw2400tw

 login

!

end

Switch#dir flash:

Directory of flash:/

    2  -rwx        1915  Mar 30 2011 01:29:27 +00:00  private-config.text

    3  -rwx        1382  Mar 30 2011 01:30:32 +00:00  express_setup.debug

    4  -rwx        1849  Mar 30 2011 01:34:03 +00:00  config.text.renamed

  649  -rwx        2143  Mar 30 2011 01:29:27 +00:00  config.text

    5  -rwx           5  Mar 30 2011 01:34:04 +00:00  private-config.text.renamed

    6  drwx         512   Mar 2 1993 18:38:43 +00:00  c2960s-universalk9-mz.152-1.E

  647  -rwx        3096  Mar 30 2011 01:29:27 +00:00  multiple-fs

57931776 bytes total (36151296 bytes free)

Switch#Dir flash1:

Directory of flash:/

    2  -rwx        1915  Mar 30 2011 01:29:27 +00:00  private-config.text

    3  -rwx        1382  Mar 30 2011 01:30:32 +00:00  express_setup.debug

    4  -rwx        1849  Mar 30 2011 01:34:03 +00:00  config.text.renamed

  649  -rwx        2143  Mar 30 2011 01:29:27 +00:00  config.text

    5  -rwx           5  Mar 30 2011 01:34:04 +00:00  private-config.text.renamed

    6  drwx         512   Mar 2 1993 18:38:43 +00:00  c2960s-universalk9-mz.152-1.E

  647  -rwx        3096  Mar 30 2011 01:29:27 +00:00  multiple-fs

57931776 bytes total (36151296 bytes free)

[balaji.bandi]

Switch config looks ok, if you looking to do express setup then follow below quick setup guide

https://www.cisco.com/c/dam/en/us/td/docs/switches/lan/catalyst2960/hardware/quick/guide_stack/All_languages/2960S_gsg_en.pdf

Page 6 resetting the switch to make express setup (page 28).

keep the console connected and let us know how it goes.

If you do not like to get in to express, you can configure from console switch IP address for VLAN 1 ( as per your setup).

https://www.cisco.com/c/en/us/td/docs/switches/lan/catalyst2960/software/release/12-2_55_se/configuration/guide/scg_2960/swintro.html

[whitltj]

Thanks so much for the help.  I read the directions more clearly and found my issue.  Now I am trying to get the FSP+ modules to show up or connect between switches.  They don't appear to be showing up or I have not connection.  

[balaji.bandi]

Not sure if I understand correctly the problem here.

Did you get right SFP now?

Explain more information and show us the configuration of the device, along with below commands

show interface gi 0/0 trans detail  << interface name to be what you looking to work)