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High CPU on 2960-X due to SISF processes causing management loss

AURELIEN MERE
Level 1
Level 1

Dear all

We are encoutering high CPU on multiple Catalyst 2960-X stacks causing management latency and SNMP loss.

Doing sh proc cpu sort shows that the CPU is mainly busy due to SISF processes :

#sh proc cpu sort
CPU utilization for five seconds: 83%/2%; one minute: 71%; five minutes: 71%
 PID Runtime(ms)     Invoked      uSecs   5Sec   1Min   5Min TTY Process
 448  1062976745   150158032       7079 25.90% 17.58% 17.29%   0 SISF Switcher Th
 177  1585008201   140878755      11250 25.36% 23.71% 23.95%   0 Hulc LED Process
 449   238356147   179070978       1331  6.29%  4.02%  3.93%   0 SISF Main Thread
 335   180685469   154173853       1171  4.01%  3.17%  3.10%   0 HULC SISF Proces
 136    22912482     5817572       3938  0.59%  0.50%  0.48%   0 hpm counter proc
 252    39732656   222570655        178  0.47%  0.63%  0.66%   0 HULC DAI Process
 168    15298353    27677971        552  0.41%  0.27%  0.26%   0 Hulc Storm Contr
 126    23042600   134691341        171  0.35%  0.42%  0.41%   0 HLFM address lea
 193    23187996     1156538      20049  0.35%  0.33%  0.35%   0 HQM Stack Proces

 

      999999999999999999999999999999999999999999999999999999999999999999999999
      967994675763597868886487876575478667866888566756677384796557667969454837
  100 ***** ***** ********* ******** ******************** * ************ * *
   90 **********************************************************************
   80 **********************************************************************
   70 ######################################################################
   60 ######################################################################
   50 ######################################################################
   40 ######################################################################
   30 ######################################################################
   20 ######################################################################
   10 ######################################################################
     0....5....1....1....2....2....3....3....4....4....5....5....6....6....7..
               0    5    0    5    0    5    0    5    0    5    0    5    0
                   CPU% per hour (last 72 hours)
                  * = maximum CPU%   # = average CPU%

 

Logs don't show any kind of problem but CLI is slow.

Reboot don't change anything and we have the problem in 15.2(6)E1 and E2

Access ports are all configured for MAB and IPSG for about 20 different vlans.

Ports show no specific error.

Have you ever encountered the same kind of problem ?

 

Thanks in advance

Best regards

1 Accepted Solution

Accepted Solutions

Seb Rupik
VIP Alumni
VIP Alumni

Hi there,

Looks like this bug:

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvk32439/?rfs=iqvred

 

Since you are using IPSG then you need to keep IP DHCP snooping, so the alternative workaround using an IPv6 ACL is most appropriate....assuming you are not using IPv6. In which case move to another software train other than > 15.2(5)

 

15.2.4E6 is the recommended release.

 

cheers,

Seb.

View solution in original post

6 Replies 6

marce1000
VIP
VIP

 

 - Usually software bugs, you may try more recent software releases for your plarform , if available.

M.



-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
    When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

Thanks for your answer.
Unfortunately, 15.2(6)E2 is the latest available release for 2960-X...

Seb Rupik
VIP Alumni
VIP Alumni

Hi there,

Looks like this bug:

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvk32439/?rfs=iqvred

 

Since you are using IPSG then you need to keep IP DHCP snooping, so the alternative workaround using an IPv6 ACL is most appropriate....assuming you are not using IPv6. In which case move to another software train other than > 15.2(5)

 

15.2.4E6 is the recommended release.

 

cheers,

Seb.

Hi,
Thanks, this definitely looks like this bug.
I didn't come through it as we do not use IPv6 on this network, but I assume that connected hosts do ICMPv6/DHCPv6 queries.
I'm gonna test both solutions to confirm it and go with the most appropriate... Thanks again
Aurélien

No problem in 15.2(4)E7 nor with IPv6 filtering, so this is definitely the same bug.

Thanks for the help

Aurélien

I also faced the same issue .  post IOS upgrade issue got resolved . Kindly upgrade with release  15.2(7)E0a .

It will resolve the problem ..

 

 

 

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