IE 2000 16PTC-GE IOS 15.2.4-EA1 Boot loop

Network Manager · ‎07-28-2016

howdy,

i have witnessed, put in a ticket to resolve, had several RMA's over the 15.2.4 EA1 .bin ios for the IE2000 16PTC-GE switch going into a boot loop, never to return unless you go into rommon mode and load the old ios. here is what this looks like.

Loading "sdflash:/ie2000-universalk9-mz.152-4.EA1/ie2000-universalk9-mz.152-4.EA1.bin"...#########################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################
##############################################################################################################################################################################################################################################################################################################################

File "sdflash:/ie2000-universalk9-mz.152-4.EA1/ie2000-universalk9-mz.152-4.EA1.bin" uncompressed and installed, entry point: 0x3000
executing...

Restricted Rights Legend

Use, duplication, or disclosure by the Government is
subject to restrictions as set forth in subparagraph
(c) of the Commercial Computer Software - Restricted
Rights clause at FAR sec. 52.227-19 and subparagraph
(c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS sec. 252.227-7013.

cisco Systems, Inc.
170 West Tasman Drive
San Jose, California 95134-1706

Cisco IOS Software, IE2000 Software (IE2000-UNIVERSALK9-M), Version 15.2(4)EA1, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2016 by Cisco Systems, Inc.
Compiled Tue 29-Mar-16 09:10 by prod_rel_team
Initializing flashfs...
Using driver version 4 for media type 1
mifs[4]: 10 files, 1 directories
mifs[4]: Total bytes : 1806336
mifs[4]: Bytes used : 688640
mifs[4]: Bytes available : 1117696
mifs[4]: mifs fsck took 0 seconds.
mifs[4]: Initialization complete.

mifs[5]: 0 files, 1 directories
mifs[5]: Total bytes : 3870720
mifs[5]: Bytes used : 1024
mifs[5]: Bytes available : 3869696
mifs[5]: mifs fsck took 0 seconds.
mifs[5]: Initialization complete.

mifs[6]: 5 files, 1 directories
mifs[6]: Total bytes : 258048
mifs[6]: Bytes used : 10240
mifs[6]: Bytes available : 247808
mifs[6]: mifs fsck took 1 seconds.
mifs[6]: Initialization complete.

mifs[7]: 5 files, 1 directories
mifs[7]: Total bytes : 258048
mifs[7]: Bytes used : 10240
mifs[7]: Bytes available : 247808
mifs[7]: mifs fsck took 0 seconds.
mifs[7]: Initialization complete.

mifs[8]: 573 files, 11 directories
mifs[8]: Total bytes : 57931776
mifs[8]: Bytes used : 49542656
mifs[8]: Bytes available : 8389120
mifs[8]: mifs fsck took 1 seconds.
mifs[8]: Initialization complete.

...done Initializing flashfs.
Checking for Bootloader upgrade..
Boot Loader upgrade not needed(v)

POST: CPU MIC register Tests : Begin
POST: CPU MIC register Tests : End, Status Skipped

POST: PortASIC Memory Tests : Begin
POST: PortASIC Memory Tests : End, Status Skipped

POST: CPU MIC interface Loopback Tests : Begin
POST: CPU MIC interface Loopback Tests : End, Status Skipped

POST: PortASIC RingLoopback Tests : Begin
POST: PortASIC RingLoopback Tests : End, Status Skipped

Upgrading Jeeves FPGA firmware...
%Error stat'ing ucode0:jeevesfpga.rbf (No such file or directory)
Jeeves FPGA Upgrade failed...
Loading Jeeves FPGA Golden Image...
FPGA version 0.14 downloaded successfully
Using driver version 4 for media type 1
Base ethernet MAC Address: 78:da:6e:c1:6f:80
Xmodem file system is available.
The password-recovery mechanism is enabled.
Initializing Flash...
mifs[2]: 10 files, 1 directories
mifs[2]: Total bytes : 1806336
mifs[2]: Bytes used : 688640
mifs[2]: Bytes available : 1117696
mifs[2]: mifs fsck took 0 seconds.
mifs[3]: 0 files, 1 directories
mifs[3]: Total bytes : 3870720
mifs[3]: Bytes used : 1024
mifs[3]: Bytes available : 3869696
mifs[3]: mifs fsck took 0 seconds.
mifs[4]: 5 files, 1 directories
mifs[4]: Total bytes : 258048
mifs[4]: Bytes used : 10240
mifs[4]: Bytes available : 247808
mifs[4]: mifs fsck took 0 seconds.
mifs[5]: 5 files, 1 directories
mifs[5]: Total bytes : 258048
mifs[5]: Bytes used : 10240
mifs[5]: Bytes available : 247808
mifs[5]: mifs fsck took 1 seconds.
mifs[6]: 573 files, 11 directories
mifs[6]: Total bytes : 57931776
mifs[6]: Bytes used : 49542656
mifs[6]: Bytes available : 8389120
mifs[6]: mifs fsck took 0 seconds.
...done Initializing Flash.
done.
Loading "sdflash:/ie2000-universalk9-mz.152-4.EA1/ie2000-universalk9-mz.152-4.EA1.bin"...###############################################################################################################################################################################################################################################################################################################################################################################################################################################################
FPGA version 0.14 downloaded successfully
Using driver version 4 for media type 1
Base ethernet MAC Address: 78:da:6e:c1:6f:80
Xmodem file system is available.
The password-recovery mechanism is enabled.

Cisco could not tell me how this is possible. thier techs could not re create the issue.

i have :

1. loaded a new clean version of the ios

2. tried using the .tar

3. had several RMA;s done, all with the same results

4. put in a ticket and closed it because of the above 3.

Does anyone have any idea why this is happening with this particular IOS?

I do have my switches up, but with the previous IOS.

Leo Laohoo · ‎07-28-2016

I don't use this particular model but it looks like a poorly written code.

harris.bob · ‎02-15-2017

Hey Network Manager,

I had this same exact problem but mine was on a Stratix 5700 Rockwell switch. Total Cisco IOS through and through. I have version s5700-universalk9-mz.152-5.EA.bin. I tried to do an upgrade to 15.5 which appeared to be ok but then kept looping. Here's what I did to fix mine, not sure if this will help. I took the SD card from my lab switch(same model) and booted from it. Through boot up I then got this weird message that it was "Upgrading Jeeves FGPA firmware. It went through a few checks and verifications and it finally booted correctly. I am researching exactly what this FPGA is but at a online glance I did find a few Cisco bug articles about IE switches and FPGA. Hope this helps or at least leads you in the right direction. Good luck.

rosbor1 · ‎09-18-2017

This happened to me going from code 15.0.2-EA1 to 15.2.4-EA5. I saw that the jeevesfpga.rbf was withing the .tar file, so downloaded the .tar onto sdflash and extracted it onto sdflash and changed the boot statement to boot system sdflash:iosfilename/iosfilename.bin and reloaded the device. Note: Even when all these files were on flash with the boot statement point to flash, it didn't work. Below is what occured after I did this and then the switch came up fine on the new firmware.

Upgrading Jeeves FPGA firmware...
Erasing Jeeves SPI flash at address 0x400000 ...................................................................
Verifying Jeeves SPI Flash Erase at address 0x400000...................................................................
Programming Jeeves SPI flash at address 0x400000 .............................
Verifying Jeeves SPI Flash at address 0x400000.............................
FPGA version 0.14 downloaded successfully
Using driver version 4 for media type 1
Base ethernet MAC Address: 88:5a:92:d7:71:00
Xmodem file system is available.
The password-recovery mechanism is enabled.
Initializing Flash...

CCSF_HHWPITS · ‎11-20-2017

This worked for me as well with the exact same problem. Thanks.

rickyQ · ‎12-18-2017

I am having this exact issue and i have tried it all. still stuck on boot loop.

Upgrading Jeeves FPGA firmware...
%Error stat'ing ucode0:jeevesfpga.rbf (No such file or directory)
Jeeves FPGA Upgrade failed...
Loading Jeeves FPGA Golden Image...
FPGA version 0.14 downloaded successfully
Using driver version 4 for media type 1
Base ethernet MAC Address: 6c:41:6a:e0:0e:80
Xmodem file system is available.
The password-recovery mechanism is enabled.
Initializing Flash...
mifs[2]: 8 files, 1 directories
mifs[2]: Total bytes : 1806336
mifs[2]: Bytes used : 550912
mifs[2]: Bytes available : 1255424
mifs[2]: mifs fsck took 0 seconds.
mifs[3]: 0 files, 1 directories
mifs[3]: Total bytes : 3870720
mifs[3]: Bytes used : 1024
mifs[3]: Bytes available : 3869696
mifs[3]: mifs fsck took 0 seconds.
mifs[4]: 5 files, 1 directories
mifs[4]: Total bytes : 258048
mifs[4]: Bytes used : 9216
mifs[4]: Bytes available : 248832
mifs[4]: mifs fsck took 0 seconds.
mifs[5]: 5 files, 1 directories
mifs[5]: Total bytes : 258048
mifs[5]: Bytes used : 9216
mifs[5]: Bytes available : 248832
mifs[5]: mifs fsck took 0 seconds.
mifs[6]: 3 files, 2 directories
mifs[6]: Total bytes : 57931776
mifs[6]: Bytes used : 28341760
mifs[6]: Bytes available : 29590016
mifs[6]: mifs fsck took 1 seconds.
...done Initializing Flash.
done.
Loading "sdflash:/ie2000-universalk9-mz.152-4.EA5/ie2000-universalk9-mz.152-4.EA5.bin"

rosbor1 · ‎12-18-2017

As long as the boot statement is correct and you have downloaded the .tar file onto sdflash and extracted the .tar file onto sdflash and their is indeed an sdflash card there it should come up fine. Below is a shot of the directory on mine. I did have to press and hold the express setup button for 10 seconds in order to bootup on the old firmware and ensure the boot statement was correct.

ie2000-wwtp-v#dir sdflash:ie2000-universalk9-mz.152-4.EA5
Directory of sdflash:/ie2000-universalk9-mz.152-4.EA5/

5 -rw- 149564 Sep 18 2017 18:30:34 -07:00 controlfpga.bin
6 -rw- 950 Sep 18 2017 18:30:46 -07:00 info
7 -rw- 34267 Sep 18 2017 18:30:48 -07:00 Cisco_IE2000_GSD.zip
8 -rw- 238194 Sep 18 2017 18:30:48 -07:00 dc_default_profiles.txt
9 drw- 0 Sep 18 2017 18:30:48 -07:00 html
659 -rw- 26225289 Sep 18 2017 18:36:12 -07:00 ie2000-universalk9-mz.152-4.EA5.bin
660 -rw- 1736646 Sep 18 2017 18:36:16 -07:00 jeevesfpga.rbf
661 -rw- 123953 Jan 2 2006 00:00:28 -08:00 EDSCisco.gz
662 -rw- 123953 Jan 2 2006 00:00:58 -08:00 EDSCollection.gz

Hope this helps in some way.

adsyparker · ‎02-20-2018

I had this problem as well, upgrading from 15.0.2 to 15.2.4EA5.

There is a bug in the Cisco code which prevents you upgrading via SD card. It's in threads elsewhere but is pretty useless and just tells you to not use the SD card to upgrade as a workaround.

The only solution for me was to boot via the old 15.0.2 image, and then upgrade using the following:

archive download-sw /overwrite /force-reload tftp://x.x.x.x/ie2000-universalk9-tar.152-4.EA5.tar

This would download the tar file to the switch, extract it and then reboot. I would ensure there is no SD card whilst doing the upgrade to prevent the bootup procedure checking elsewhere.

I've successfully upgraded 12 switches via this method.

Note: If you are stuck in rommon, you can use an SD card to boot into your old image in order to give you access to the archive command. Otherwise your only choice would be to use XModem.