IE-3300 NOT BOOTING

tomerb · ‎07-03-2023

Hi

I have ie-3300 new, and when I connect him to power supply and connect to him through console it like I'm in rommon mode but not rommon.

This is the only commands I have:

switch: ?
alias show / set alias(es)
boot boot image
cat display file content
copy copy a file
delete delete a file or directory
dir show filesystems or a directory of a filesystem
format format a filesystem
help show command help
history show command history
md5 compute md5 of a file
mkdir create a directory
rename rename a file or directory
reset reset system
set show / set environment variable(s)
sleep sleep for n milliseconds
unalias unset alias(es)
unset unset environment variable(s)
version show rommon version

and this is the when I resetting the switch:

switch: reset
Are you sure you want to reset the system (y/n)? y

Resetting...
▒
Initializing disk drivers...
SD Card is not present
Initializing file systems...

************************************************************
* Rom Monitor for IE3x00 *
* Copyright (c) 2017-2021 by Cisco Systems, Inc. *
* All rights reserved. *
************************************************************

* Version: 7.1.14
* Compiled: Wed 20-Apr-22 22:19 [RELEASE SOFTWARE]
* Boot Partition: qspi-upgrade-bootloader
* Reset Reason: Soft Reset

When i connect USB to the SWITCH (4gb usb) he doesn't recognize him and when i try to connect to any port and load boot from tftp, the port wont come up and i dont see any link or something even the network card keep said the the cable is unconnected

Flavio Miranda · ‎07-03-2023

Hi

Get into the switch> prompt

run the command "dir flash" or dir bootflash or any other driver available. Use ? to figure this out

When you see the IOS file name, use the command

boot flash:<ios_fine_name>

This should be anough to get the switch back.

tomerb · ‎07-04-2023

switch: dir ?
Error: Failed to list directory

switch: dir

List of filesystems currently registered:

crashinfo: 511.00MB EMMC - Crash info files
ucode0: 256.00MB EMMC - Microcode
emgy0: 256.00MB EMMC - Disaster Recovery
ucode1: 256.00MB EMMC - Microcode backup
emgy1: 256.00MB EMMC - Disaster Recovery backup
var: 8.00MB EMMC - ROMMON environment variables
lic0: 8.00MB EMMC - Licensing
lic1: 8.00MB EMMC - Licensing backup
obfl: 64.00MB EMMC - OBFL
flash: 1.61GB EMMC - flash file system

switch: dir flash:

Date Time Attribute Size Name
========== ===== ========== ========== ================
2023/04/26 01:37 drwxr-xr-x 4096 tracelogs
2023/04/26 06:53 drwxr-xr-x 4096 .installer
2023/04/26 03:13 drwxr-xr-x 4096 .rollback_timer
2023/04/26 03:13 drwxr-xr-x 4096 core
2023/04/26 03:13 drwxr-xr-x 4096 .ssh
2023/04/26 03:13 drwxrwxrwx 4096 .prst_sync
2023/04/26 03:13 drwxr-xr-x 4096 tech_support
2023/04/26 03:13 drwxrwxrwx 4096 gs_script
2023/04/26 06:53 drwxr-xr-x 4096 dc_profile_dir
2023/04/26 03:13 drwxr-xr-x 4096 EDScisco
2023/04/26 03:14 drwxr-xr-x 4096 pnp-info
2023/04/26 06:54 drwxr-xr-x 4096 ProfinetGSD
2023/04/26 03:13 drwxr-xr-x 4096 .USWAP
2023/04/26 03:13 drwxr-xr-x 4096 .CRFT
2023/04/26 06:56 drwxr-xr-x 4096 .dbpersist
2023/04/26 03:14 drwxr-xr-x 4096 onep
2023/04/26 06:56 -rw-r--r-- 46604 pnap.dat
2023/04/26 03:15 drwxr-xr-x 4096 managed
2023/04/26 06:56 -rw-r--r-- 33554432 nvram_config
2023/04/26 06:56 -rw-r--r-- 33554432 nvram_config_bkup
2023/04/26 03:15 drwxr-xr-x 4096 eem
2023/04/26 06:56 drwxr-xr-x 4096 pnp-tech

Total space = 1684480 KB
Available = 1583128 KB

switch:

I don't have any IOS name

Leo Laohoo · ‎07-03-2023

IF the switch is in ROMMON, post the complete output to the ROMMON command of "set".

tomerb · ‎07-04-2023

switch: set

Environment variables in var:
BSI=0
ConfigReg=0x102
PN_SNMP_SYS_CONTACT=Switch
PN_SNMP_SYS_LOCATION=
PROFINET_CONN_PREV=0
PROFINET_DEVICE_NAME=
PROFINET_DEV_IM_DATE=
PROFINET_DEV_IM_DISC=
PROFINET_DEV_IM_FUNC=
PROFINET_DEV_IM_LOC=
RANDOM_NUM=815545287
RET_2_RCALTS=

Environment variables in sdflash:

Environment variables in qspiflash:

Environment variables in usbflash0:

Environment variables in usbflash1:

switch:

This is the Output

Leo Laohoo · ‎07-04-2023

So someone has erased the firmware from the bootflash.

One of the ways to put the firmware back in is to put the BIN file into a USB flash drive and use the below ROMMON command:

emergency-install usbflash0:filename.bin

tomerb · ‎07-04-2023

switch:
switch:
switch:
switch:
switch:
switch:
switch: emergency-install usbflash0:ie3x00-universalk9.17.09.03.SPA.bin
Error: command "emergency-install" not found

Leo Laohoo · ‎07-04-2023

boot usbflash0:ie3x00-universalk9.17.09.03.SPA.bin

Once the switch has successfully boot, perform the Install Mode.

tomerb · ‎07-04-2023

switch: boot usbflash0:ie3x00-universalk9.17.09.03.SPA.bin
Error: file "usbflash0:ie3x00-universalk9.17.09.03.SPA.bin" not found or already open

switch: dir usbflash0:
Error[22]: Failed to open directory

switch: dir usbflash1:
Error[22]: Failed to open directory

switch: boot usbflash1:ie3x00-universalk9.17.09.03.SPA.bin
Error: file "usbflash1:ie3x00-universalk9.17.09.03.SPA.bin" not found or already open

switch: boot usbflash0:ie3x00-universalk9.17.09.03.SPA.bin
Error: file "usbflash0:ie3x00-universalk9.17.09.03.SPA.bin" not found or already open

And normally the usb when is connected turn on red light - now, nothing.. both of the usb ports

Leo Laohoo · ‎07-04-2023

Try a different USB flash drive.

tomerb · ‎07-04-2023

I tried.

and the same usb work fine in other swtich

Leo Laohoo · ‎07-04-2023

@tomerb wrote:
and the same usb work fine in other swtich

Not all USB thumb drives will work universally.

I have three different varieties of USB thumb drives on my desk. Each one will NOT work in a specific Cisco product.

tomerb · ‎07-04-2023

Ok,

I tried another 4GB usb, the same problem occur.

i tried to do it from tftp, but when i connect the pc to the switch port, nothing happened and even in the cli no port come up...

maybe this switch is broken?

tomerb · ‎07-05-2023

Any ideas?

Leo Laohoo · ‎07-05-2023

The IE3300 has an SD Flash port. Is there an SD Flash?