%ILPOWER-3-CONTROLLER_PORT_ERR: Controller port error, Power Controller reports oscillator fault

[Rojer-bkk]

Hi,

Do I have to request the RMA with error below? Thanks in advance

Jun  4 21:55:48.157 GMT: %ILPOWER-3-CONTROLLER_IF_ERR: Controller interface error, Power Controller: Set Power Off PB error

Jun  4 21:55:48.157 GMT: %ILPOWER-3-CONTROLLER_IF_ERR: Controller interface error, Power Controller: Set Power Off PB error

Jun  4 21:55:48.157 GMT: %ILPOWER-3-CONTROLLER_IF_ERR: Controller interface error, Power Controller: Set Power Off PB error

Jun  4 21:55:48.157 GMT: %ILPOWER-3-CONTROLLER_IF_ERR: Controller interface error, Power Controller: Set Power Off PB error

Jun  4 21:55:48.165 GMT: %ILPOWER-5-IEEE_DISCONNECT: Interface Fa1/0/46: PD removed

Jun  4 21:55:48.165 GMT: %ILPOWER-3-CONTROLLER_IF_ERR: Controller interface error, Power Controller: Set Power Off PB error

Jun  4 21:55:48.165 GMT: %ILPOWER-3-CONTROLLER_IF_ERR: Controller interface error, Power Controller: Set Power Off PB error

Jun  4 21:55:51.907 GMT: %ILPOWER-5-IEEE_DISCONNECT: Interface Fa1/0/30: PD removed

Jun  4 21:55:51.932 GMT: %ILPOWER-3-CONTROLLER_PORT_ERR: Controller port error, Interface Fa1/0/30: Power Controller reports oscillator fault

Jun  4 21:55:51.940 GMT: %ILPOWER-5-IEEE_DISCONNECT: Interface Fa1/0/34: PD removed

Jun  4 21:55:51.957 GMT: %ILPOWER-3-CONTROLLER_PORT_ERR: Controller port error, Interface Fa1/0/34: Power Controller reports oscillator fault

Jun  4 21:55:51.957 GMT: %ILPOWER-5-IEEE_DISCONNECT: Interface Fa1/0/38: PD removed

Jun  4 21:55:51.982 GMT: %ILPOWER-3-CONTROLLER_PORT_ERR: Controller port error, Interface Fa1/0/38: Power Controller reports oscillator fault

Jun  4 21:55:51.982 GMT: %ILPOWER-5-IEEE_DISCONNECT: Interface Fa1/0/42: PD removed

Jun  4 21:55:52.259 GMT: %ILPOWER-3-CONTROLLER_PORT_ERR: Controller port error, Interface Fa1/0/42: Power Controller reports oscillator fault

Jun  4 21:55:52.268 GMT: %ILPOWER-5-IEEE_DISCONNECT: Interface Fa1/0/46: PD removed

Jun  4 21:55:52.284 GMT: %ILPOWER-3-CONTROLLER_PORT_ERR: Controller port error, Interface Fa1/0/46: Power Controller reports oscillator fault

Fa1/0/37  auto   faulty     0.0     n/a                 n/a   15.4

Fa1/0/38  auto   faulty     0.0     n/a                 n/a   15.4

Fa1/0/39  auto   faulty     0.0     n/a                 n/a   15.4

Fa1/0/40  auto   off        0.0     n/a                 n/a   15.4

Fa1/0/41  auto   faulty     0.0     n/a                 n/a   15.4

Interface Admin  Oper       Power   Device              Class Max

                            (Watts)                           

--------- ------ ---------- ------- ------------------- ----- ----

Fa1/0/42  auto   faulty     0.0     n/a                 n/a   15.4

Fa1/0/43  auto   faulty     0.0     n/a                 n/a   15.4

Fa1/0/44  auto   faulty     0.0     n/a                 n/a   15.4

Fa1/0/45  auto   faulty     0.0     n/a                 n/a   15.4

Fa1/0/46  auto   faulty     0.0     n/a                 n/a   15.4

[InayathUlla Sharieff]

https://supportforums.cisco.com/docs/DOC-2957

HTH

Regards

Inayath

[InayathUlla Sharieff]

To Add on:

ILPOWER-3-CONTROLLER_ERR: Controller error, Controller number [dec]: 
[chars]. 
This is an error reported or caused by the PoE controller is detected. [dec]
is the controller instance, which is 0 to 5 on a 24-port PoE switch and 0 to
11 on a 48-port PoE switch. [chars] describes the error.
 
Try reloading the switch. Before you reload the switch, get the output of
show log and show tech then send it to me so I can verify my findings. If
these error messages still come out after the reload, send the show log and
show tech to me again after the reload.
 

Also if you are running quite old IOS its a time to upgrade the same.

HTH

Regards

Inayath

*Plz rate all usefull posts.

[Rojer-bkk]

Hi Inayath,

Switch current in use 12.2(55)SE5 version. It's not old i think.

Cisco IOS Software, C3750 Software (C3750-IPBASEK9-M), Version 12.2(55)SE5, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Copyright (c) 1986-2012 by Cisco Systems, Inc.

Compiled Thu 09-Feb-12 18:59 by prod_rel_team

Image text-base: 0x01000000, data-base: 0x02D00000

ROM: Bootstrap program is C3750 boot loader

BOOTLDR: C3750 Boot Loader (C3750-HBOOT-M) Version 12.2(44)SE5, RELEASE SOFTWARE (fc1)

slthbaatd-127 uptime is 2 weeks, 2 days, 20 minutes

System returned to ROM by power-on

System restarted at 01:30:12 GMT Mon May 20 2013

System image file is "flash:c3750-ipbasek9-mz.122-55.SE5/c3750-ipbasek9-mz.122-55.SE5.bin"

[InayathUlla Sharieff]

Hi Rojer,

Go ahead and schedule the window to reboot the switch to get this problem resolved.

If in case i.le rare case that after rebooting the device errors persit or gets then its an indication of hardware you need to create the RMA for the same.

Regard

Inayath

[Rojer-bkk]

Hi Inayath,

Reload switch is just workaround due to it was working for couple hours and error was re-happening again.

I will proceed RMA. Thanks for sharing.

[InayathUlla Sharieff · Accepted solution]

Rojer,

Usualy this will resolve with the switch reboot. If in case you have already done that and seeing it go ahead with RMA.

Hope this solves your query.

I request you to  Please rate and mark the post as answered so others can benefit from it.

Regards

Inayath

[wesleyribeiro]

It helped me with the restart of the Switch, but when giving the Reload command it didn't come back, it was necessary to turn off the plug and turn it on again, working again without problems, thankful for the explanations. below Switch Uptime

uptime is 1 year, 35 weeks, 3 days, 9 hours, 33 minutes
System returned to ROM by power-on