IOS issue for 3750G-12S

patel.tej · ‎06-12-2013

hi guys

i am having issue with new IOS i am trying to upload.

I have two stack switch running with c3750-ipservicesk9-mz.122-37.SE and trying upload new IOS c3750-ipservicesk9-mz.122-55.SE5.bin.

both switch does not have enough Flash to store both IOS so i have delete 122.37 and upload 122.55 from tftp. after reloading both switch i am getting below error.

Error: hardware not supprted by firmware
Try Loading newer software instead.
System Resetting

Now both switch is rebotting after this message; i guess this new IOS is valid for this model.

anyone please let me know if they have come across with same problem and possible solution.

Regards,

Leo Laohoo · ‎06-12-2013

Try loading 12.2(55)SE7.

patel.tej · ‎06-12-2013

i cant as this is what customer has proposed to us to implement on their enviornment.

Leo Laohoo · ‎06-12-2013

LOL.

Remind the client that they can't implement something that won't work.

patel.tej · ‎06-12-2013

they won't accept this; as another stack running same IOS....

Leo Laohoo · ‎06-12-2013

Ok then. Post the output to the following commands:

1. sh version;

2. sh switch detail;

3. sh license; and

4. sh inventory

patel.tej · ‎06-12-2013

current IOS won't boot up system i have to do Xmodem to install OLD IOS and then i can grab the info

InayathUlla Sharieff · ‎06-12-2013

Kindly give it a try and update us the result.We will help in case it doesnt help for you.

Regards

Inayath

patel.tej · ‎06-12-2013

so now i have upload old device to only one switch as it took long time with xmodem

here's the info as asked

Switch#sh ver

Cisco IOS Software, C3750 Software (C3750-IPSERVICESK9-M), Version 12.2(37)SE, R

ELEASE SOFTWARE (fc2)

Compiled Thu 10-May-07 16:31 by antonino

Image text-base: 0x00003000, data-base: 0x01440000

ROM: Bootstrap program is C3750 boot loader

BOOTLDR: C3750 Boot Loader (C3750-HBOOT-M) Version 12.2(44)SE5, RELEASE SOFTWARE

(fc1)

Switch uptime is 2 minutes

System returned to ROM by power-on

System image file is "flash:/c3750-ipservicesk9-mz.122-37.SE.bin"

This product contains cryptographic features and is subject to United

States and local country laws governing import, export, transfer and

use. Delivery of Cisco cryptographic products does not imply

third-party authority to import, export, distribute or use encryption.

Importers, exporters, distributors and users are responsible for

compliance with U.S. and local country laws. By using this product you

agree to comply with applicable laws and regulations. If you are unable

to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:

http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to

export@cisco.com.

cisco WS-C3750G-12S (PowerPC405) processor (revision Z0) with 118784K/12280K byt

es of memory.

Processor board ID FDO1504X19L

Last reset from power-on

1 Virtual Ethernet interface

24 Gigabit Ethernet interfaces

The password-recovery mechanism is enabled.

512K bytes of flash-simulated non-volatile configuration memory.

Base ethernet MAC Address : 44:E4:D9:1C:ED:80

Motherboard assembly number : 73-9678-14

Power supply part number : 341-0048-03

Motherboard serial number : FDO15040VJG

Power supply serial number : DTN1501310Z

Model revision number : Z0

Motherboard revision number : A0

Model number : WS-C3750G-12S-E

System serial number : FDO1504X19L

Top Assembly Part Number : 800-26634-12

Top Assembly Revision Number : C0

Version ID : V14

CLEI Code Number : COMA410BRA

Hardware Board Revision Number : 0x06

Switch Ports Model SW Version SW Image

------ ----- ----- ---------- ----------

* 2 12 WS-C3750G-12S 12.2(37)SE C3750-IPSERVICESK9-M

Configuration register is 0xF

Switch#sh switch detail

Switch/Stack Mac Address : 44e4.d91c.ed80

H/W Current

Switch# Role Mac Address Priority Version State

----------------------------------------------------------

1 Member 0000.0000.0000 0 0 Provisioned

*2 Master 44e4.d91c.ed80 15 0 Ready

Stack Port Status Neighbors

Switch# Port 1 Port 2 Port 1 Port 2

--------------------------------------------------------

2 Down Down None None

Switch#

Switch#sh license all switch 2

% License not supported on this device

Switch#sh inven

Switch#sh inventory

NAME: "2", DESCR: "WS-C3750G-12S"

PID: WS-C3750G-12S-E , VID: V14, SN: F***1504X19L

NAME: "GigabitEthernet2/0/1", DESCR: "10/100/1000BaseTX SFP"

PID: , VID: , SN: *************

Leo Laohoo · ‎06-12-2013

so now i have upload old device to only one switch as it took long time with xmodem

4+ hours if you use default XModem speed (9600) or 45+ minutes if you change the baud settings.

Fairly new 3750G-12S (January 2011). So you say you couldn't upgrade the IOS?

Maybe your IOS image is corrupted. Can you post the process whereby you are upgrading it?

Leo Laohoo · ‎06-12-2013

PID: WS-C3750G-12S-E   , VID: V14, SN: F***1504X19L

I have no idea whatsoever why people keep covering part of their serial numbers. All I can say is the bits you've covered, two characters, ain't the important parts. It's the LAST FOUR characters.

First three characters is the factory that made the appliance. The last four bits is your ORIGINAL serial number.

patel.tej · ‎06-12-2013

thats good point about SN

anyways dont know how this switch has 122.37 at first stage...

my steps are:

Delete current IOS from both flash (to make more room)

Upload New IOS from tftp

Verify MD5 for both flash

change boot veriable

and Reload

Leo Laohoo · ‎06-12-2013

Nope.

1. Download the IOS file (TAR file) from Cisco;

2. Check the MD5 hash;

3. Use the command "archive download-sw /dest 1 /dest x tftp:///filename.tar";

[OPTIONAL] Verify the MD5 of the BIN file; and

4. Reload.

patel.tej · ‎06-12-2013

OK will try that but what's wrong with the option i am doing it?

Leo Laohoo · ‎06-12-2013

You have MD5 verify AFTER you've downloaded. If your MD5 hash don't match this means you've got to do the entire process all over again.

Plus, the "archive" command can delete your old IOS and change the boot string for you.