IOS Upgrade of 3750X failed

[JensWeber73]

Hi all,

i tried to upgrade my 3750X-48 Stack from IOS 15.0.(1)SE3 to 15.0.(2)SE7 with the command:

archive download-sw tftp://<IP>/<IOS-Tar-File>

After some time i received the following error message:

examining image...
extracting info (109 bytes)
extracting c3750e-universalk9-mz.150-2.SE7/info (536 bytes)
extracting info (109 bytes)

Stacking Version Number: 1.49

System Type:             0x00000002
  Ios Image File Size:   0x0137E200
  Total Image File Size: 0x0187E200
  Minimum Dram required: 0x08000000
  Image Suffix:          universalk9-150-2.SE7
  Image Directory:       c3750e-universalk9-mz.150-2.SE7
  Image Name:            c3750e-universalk9-mz.150-2.SE7.bin
  Image Feature:         IP|LAYER_3|PLUS|SSH|3DES|MIN_DRAM_MEG=128
  FRU Module Version:    03.00.78

Error: The requested upgrade will cause an incompatibility since the
Error: FRU Module version numbers in the tar files are not compatible.
Error: If only one tar file was specified, the version number is not
Error: compatible with the existing image.
Error: If this is really what you want to do, you have to specify the
Error: `/no-version-check' option to override this compatibility
Error: check.

Can anyone help me?

I don't understand the problem.

Thanks

Jens

[Iulian Vaideanu]

Maybe you have the C3KX-SM-10G module installed, which would require the "SOFTWARE IMAGE FOR SERVICE MODULE C3KX-SM-10G" (c3kx-sm10g-tar.150-2.SE7.tar in your case)...

[JensWeber73]

Hi Iulian,

that's probably correct.

When i enter the sh Switch service-module command i got the following output:

Switch/Stack supports service module CPU version: 03.00.41
                          Temperature                     CPU
Switch#  H/W Status       (CPU/FPGA)      CPU Link      Version
-----------------------------------------------------------------
 2       OK               69C/68C         connected     03.00.41
 

1. I suppose that this indicates a 10G module?

2. Is there any other way to find out the type of module?

3. Does the tar-image only contain the Software of the module, or is the IOS of the Switch also included?

Thanks

Jens

[Iulian Vaideanu]

1,2. Yes, that most likely indicates a 10G service module - "show inventory" should show a C3KX-SM-10G somewhere in the list.

3. c3kx-sm10g-tar.150-2.SE7.tar only contains the software for the module - now, I've never done this before, but I think just adding both to the "archive" command should do the trick (that is, "archive download-sw tftp://<IP>/<IOS-Tar-File> tftp://<IP>/<SM10G-Tar-File>").