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Issue with downlink ports in Cisco Catalyst 9500-48Y4C switch

jshayne
Level 1
Level 1

I connected a computer with a 25G interface in Cisco Catalyst 9500-48Y4C switch. I saw ports on both PC and the switch are UP (green light). However, the switch could not learn the computer's MAC address. Also, the computer did not know the MAC address of the connected switch port. It seems to be a layer-2 problem. When I tried the ping from the computer to the switch port, as the MAC address of the switch port is not listed on the computer, the broadcast messages were sent out. But what surprised me is that switch still received the broadcast messages from the computer. What is the problem here?

-------------On the switch---------------------

show interface TwentyFiveGigE1/0/X
TwentyFiveGigE1/0/X is up, line protocol is up (connected)
Hardware is Twenty Five Gigabit Ethernet, address is 8024.8f2f.451f (bia 8024.8f2f.451f)
Internet address is 123.123.123.123/24
MTU 1500 bytes, BW 10000000 Kbit/sec, DLY 10 usec,
reliability 255/255, txload 1/255, rxload 1/255
Encapsulation ARPA, loopback not set
Keepalive set (10 sec)
Full-duplex, 10Gb/s, link type is auto, media type is SFP-10GBase-CU3M
input flow-control is on, output flow-control is off
ARP type: ARPA, ARP Timeout 04:00:00
Last input never, output 00:00:00, output hang never
Last clearing of "show interface" counters 1w2d
Input queue: 0/375/0/0 (size/max/drops/flushes); Total output drops: 0
Queueing strategy: fifo
Output queue: 0/40 (size/max)
5 minute input rate 0 bits/sec, 0 packets/sec
5 minute output rate 0 bits/sec, 0 packets/sec
3052 packets input, 201865 bytes, 0 no buffer
Received 3052 broadcasts (0 IP multicasts)
0 runts, 0 giants, 0 throttles
0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored
0 watchdog, 235 multicast, 0 pause input
0 input packets with dribble condition detected
500755 packets output, 45412032 bytes, 0 underruns
Output 2 broadcasts (0 IP multicasts)
0 output errors, 0 collisions, 6 interface resets
0 unknown protocol drops
0 babbles, 0 late collision, 0 deferred
0 lost carrier, 0 no carrier, 0 pause output
0 output buffer failures, 0 output buffers swapped out

 

When I ran "ping 123.123.123.123" from the computer, the switch port updated broadcast messages:

show interface TwentyFiveGigE1/0/X
TwentyFiveGigE1/0/X is up, line protocol is up (connected)
Hardware is Twenty Five Gigabit Ethernet, address is 8024.8f2f.451f (bia 8024.8f2f.451f)
Internet address is 123.123.123.123/24
MTU 1500 bytes, BW 10000000 Kbit/sec, DLY 10 usec,
reliability 255/255, txload 1/255, rxload 1/255
Encapsulation ARPA, loopback not set
Keepalive set (10 sec)
Full-duplex, 10Gb/s, link type is auto, media type is SFP-10GBase-CU3M
input flow-control is on, output flow-control is off
ARP type: ARPA, ARP Timeout 04:00:00
Last input never, output 00:00:02, output hang never
Last clearing of "show interface" counters 1w2d
Input queue: 0/375/0/0 (size/max/drops/flushes); Total output drops: 0
Queueing strategy: fifo
Output queue: 0/40 (size/max)
5 minute input rate 0 bits/sec, 0 packets/sec
5 minute output rate 0 bits/sec, 0 packets/sec
3058 packets input, 202249 bytes, 0 no buffer
Received 3058 broadcasts (0 IP multicasts)
0 runts, 0 giants, 0 throttles
0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored
0 watchdog, 235 multicast, 0 pause input
0 input packets with dribble condition detected
500773 packets output, 45415012 bytes, 0 underruns
Output 2 broadcasts (0 IP multicasts)
0 output errors, 0 collisions, 6 interface resets
0 unknown protocol drops
0 babbles, 0 late collision, 0 deferred
0 lost carrier, 0 no carrier, 0 pause output
0 output buffer failures, 0 output buffers swapped out

Switch did not learn MAC address at all:

show mac address-table interface TwentyFiveGigE1/0/X
Mac Address Table
-------------------------------------------

Vlan Mac Address Type Ports
---- ----------- -------- -----

Other information on the switch:

Cisco IOS XE Software, Version 17.03.04

show vlan

VLAN Name Status Ports
---- -------------------------------- --------- -------------------------------
1 default active Twe1/0/1, Twe1/0/2, Twe1/0/3
Twe1/0/4, Twe1/0/5, Twe1/0/6
Twe1/0/7, Twe1/0/8, Twe1/0/9
Twe1/0/10, Twe1/0/11, Twe1/0/12
Twe1/0/13, Twe1/0/14, Twe1/0/15
Twe1/0/16, Twe1/0/17, Twe1/0/18
Twe1/0/19, Twe1/0/20, Twe1/0/21
Twe1/0/22, Twe1/0/23, Twe1/0/24
Twe1/0/25, Twe1/0/26, Twe1/0/27
Twe1/0/28, Twe1/0/29, Twe1/0/30
Twe1/0/31, Twe1/0/32, Twe1/0/33
Twe1/0/34, Twe1/0/35, Twe1/0/36
Twe1/0/37, Twe1/0/38, Twe1/0/39
Twe1/0/40, Twe1/0/41, Twe1/0/42
Twe1/0/43, Twe1/0/44, Twe1/0/45
Twe1/0/46, Twe1/0/47, Hu1/0/50
Hu1/0/51, Hu1/0/52
2 VLAN0002 active
1002 fddi-default act/unsup
1003 token-ring-default act/unsup
1004 fddinet-default act/unsup
1005 trnet-default act/unsup

 

--------------On the computer--------------------------

eth0: flags=4163<UP,BROADCAST,RUNNING,MULTICAST> mtu 1500
inet 123.123.123.1 netmask 255.255.255.0 broadcast 123.123.123.255
ether 90:e2:ba:e2:76:cc txqueuelen 1000 (Ethernet)
RX packets 1894 bytes 266637 (266.6 KB)
RX errors 0 dropped 0 overruns 0 frame 0
TX packets 6387 bytes 300306 (300.3 KB)
TX errors 0 dropped 0 overruns 0 carrier 0 collisions 0

user@PC:~$ arp
Address                         HWtype             HWaddress                    Flags Mask                      Iface
123.123.123.123                                    (incomplete)                                                         enp2s0f0

43 Replies 43

@MHM Cisco World They are just configured as L2 ports. Let me show it again:

show int TwentyFiveGigE1/0/1
TwentyFiveGigE1/0/1 is up, line protocol is up (connected)
  Hardware is Twenty Five Gigabit Ethernet, address is 8024.8f2f.4481 (bia 8024.8f2f.4481)
  MTU 1500 bytes, BW 10000000 Kbit/sec, DLY 10 usec,
     reliability 255/255, txload 1/255, rxload 1/255
  Encapsulation ARPA, loopback not set
  Keepalive set (10 sec)
  Full-duplex, 10Gb/s, link type is auto, media type is SFP-10GBase-CU3M
  input flow-control is on, output flow-control is off
  ARP type: ARPA, ARP Timeout 04:00:00
  Last input never, output 00:00:01, output hang never
  Last clearing of "show interface" counters 02:48:08
  Input queue: 0/2000/0/0 (size/max/drops/flushes); Total output drops: 0
  Queueing strategy: fifo
  Output queue: 0/40 (size/max)
  5 minute input rate 0 bits/sec, 0 packets/sec
  5 minute output rate 0 bits/sec, 0 packets/sec
     81 packets input, 7308 bytes, 0 no buffer
     Received 81 broadcasts (42 multicasts)
     0 runts, 0 giants, 0 throttles
     0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored
     0 watchdog, 42 multicast, 0 pause input
     0 input packets with dribble condition detected
     6585 packets output, 600247 bytes, 0 underruns
     Output 0 broadcasts (5579 multicasts)
     0 output errors, 0 collisions, 5 interface resets
     0 unknown protocol drops
     0 babbles, 0 late collision, 0 deferred
     0 lost carrier, 0 no carrier, 0 pause output
     0 output buffer failures, 0 output buffers swapped out

show int TwentyFiveGigE1/0/4
TwentyFiveGigE1/0/4 is up, line protocol is up (connected)
  Hardware is Twenty Five Gigabit Ethernet, address is 8024.8f2f.4484 (bia 8024.8f2f.4484)
  MTU 1500 bytes, BW 10000000 Kbit/sec, DLY 10 usec,
     reliability 255/255, txload 1/255, rxload 1/255
  Encapsulation ARPA, loopback not set
  Keepalive set (10 sec)
  Full-duplex, 10Gb/s, link type is auto, media type is SFP-10GBase-CU3M
  input flow-control is on, output flow-control is off
  ARP type: ARPA, ARP Timeout 04:00:00
  Last input never, output 00:00:01, output hang never
  Last clearing of "show interface" counters 02:49:08
  Input queue: 0/2000/0/0 (size/max/drops/flushes); Total output drops: 0
  Queueing strategy: fifo
  Output queue: 0/40 (size/max)
  5 minute input rate 0 bits/sec, 0 packets/sec
  5 minute output rate 0 bits/sec, 0 packets/sec
     154 packets input, 11986 bytes, 0 no buffer
     Received 154 broadcasts (22 multicasts)
     0 runts, 0 giants, 0 throttles
     0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored
     0 watchdog, 22 multicast, 0 pause input
     0 input packets with dribble condition detected
     6963 packets output, 623388 bytes, 0 underruns
     Output 1 broadcasts (5950 multicasts)
     0 output errors, 0 collisions, 7 interface resets
     0 unknown protocol drops
     0 babbles, 0 late collision, 0 deferred
     0 lost carrier, 0 no carrier, 0 pause output
     0 output buffer failures, 0 output buffers swapped out

For VACL and QoS policies, I did not configure them. Could you please tell me how to further investigate that?

friend 
show interface is give us both L2 and L3 port 
to see if this is L2 
show interface switchport x/x
share here please 

show interface switchport

Name: Twe1/0/1
Switchport: Enabled
Administrative Mode: static access
Operational Mode: static access
Administrative Trunking Encapsulation: dot1q
Operational Trunking Encapsulation: native
Negotiation of Trunking: Off
Access Mode VLAN: 1 (default)
Trunking Native Mode VLAN: 1 (default)
Administrative Native VLAN tagging: enabled
Voice VLAN: none
Administrative private-vlan host-association: none
Administrative private-vlan mapping: none
Administrative private-vlan trunk native VLAN: none
Administrative private-vlan trunk Native VLAN tagging: enabled
Administrative private-vlan trunk encapsulation: dot1q
Administrative private-vlan trunk normal VLANs: none
Administrative private-vlan trunk associations: none
Administrative private-vlan trunk mappings: none
Operational private-vlan: none
Trunking VLANs Enabled: ALL
Pruning VLANs Enabled: 2-1001
Capture Mode Disabled
Capture VLANs Allowed: ALL

Protected: false
Unknown unicast blocked: disabled
Unknown multicast blocked: disabled
Vepa Enabled: false
App Interface: false
Appliance trust: none

Name: Twe1/0/4
Switchport: Enabled
Administrative Mode: dynamic auto
Operational Mode: static access
Administrative Trunking Encapsulation: dot1q
Operational Trunking Encapsulation: native
Negotiation of Trunking: On
Access Mode VLAN: 1 (default)
Trunking Native Mode VLAN: 1 (default)
Administrative Native VLAN tagging: enabled
Voice VLAN: none
Administrative private-vlan host-association: none
Administrative private-vlan mapping: none
Administrative private-vlan trunk native VLAN: none
Administrative private-vlan trunk Native VLAN tagging: enabled
Administrative private-vlan trunk encapsulation: dot1q
Administrative private-vlan trunk normal VLANs: none
Administrative private-vlan trunk associations: none
Administrative private-vlan trunk mappings: none
Operational private-vlan: none
Trunking VLANs Enabled: ALL
Pruning VLANs Enabled: 2-1001
Capture Mode Disabled
Capture VLANs Allowed: ALL

Protected: false
Unknown unicast blocked: disabled
Unknown multicast blocked: disabled
Vepa Enabled: false
App Interface: false
Appliance trust: none

show platform software fed active ifm if-id 0x8 <<- this done 
show platform software fed active ifm if-id 0xb <<- this done
show platform hardware fed active fwd-asic abstraction print-resource-handle 0x7f35643feab8 <<- I need to see this 
 show platform hardware fed active fwd-asic abstraction print-resource-handle  0x7f356443be98 <<- I need to see this 
 #show platform pm port-data  TwentyFiveGigE1/0/1 <<- I need to see this 
 #show platform pm port-data  TwentyFiveGigE1/0/4 <<- I need to see this 



@MHM Cisco World 

For the command:

 

show platform hardware fed active fwd-asic abstraction print-resource-handle  0x7f356443be98

 

I mentioned in the previous post that I got the error "[Interface Resource Pointer] not valid handle when I followed your suggestion.

https://community.cisco.com/t5/switching/issue-with-downlink-ports-in-cisco-catalyst-9500-48y4c-switch/m-p/4788172/highlight/true#M539801

Maybe could you please point me out how to run this command properly?

Please see my comments below

 

show platform pm port-data  TwentyFiveGigE1/0/1

  Field                     AdminFields          OperFields
===============================================================
  Access Mode               Static               Static
  Access Vlan Id            1                    0
  Voice Vlan Id             4096                 0
  VLAN Unassigned                                0
  ExAccess Vlan Id          32767
  Native Vlan Id            1
  Port Mode                 access               access
  Encapsulation             802.1Q               Native
  disl                      trunk off
  Media                     unknown
  DTP Nonegotiate           1                    1
  Port Protected            0                    0
  Unknown Unicast Blocked   0                    0
  Unknown Multicast Blocked 0                    0
  Vepa Enabled              0                    0
  App interface             0                    0
  Span Destination          0

  Duplex                    full                 full
  Default Duplex            full
  Speed                     10000                10000
  Auto Speed Capable        0                    0
  No Negotiate              0                    0
  No Negotiate Capable      1024                 1024
  Flow Control Receive      ON                   ON
  Flow Control Send         Off                  Off
  Jumbo                     0                    0
  saved_holdqueue_out       0
  saved_input_defqcount     2000
  Jumbo Size                1500

  Forwarding Vlans : 1
  Current Pruned Vlans : none
  Previous Pruned Vlans : none


  Sw LinkNeg State : LinkStateUp
  No.of LinkDownEvents :    1
  XgxsResetOnLinkDown(10GE):
  Time Stamp Last Link Flapped(U) : Mar 7 11:30:08.166
  LastLinkDownDuration(sec) 8
  LastLinkUpDuration(sec):  355507

show platform pm port-data  TwentyFiveGigE1/0/4

  Field                     AdminFields          OperFields
===============================================================
  Access Mode               Static               Static
  Access Vlan Id            1                    0
  Voice Vlan Id             4096                 0
  VLAN Unassigned                                0
  ExAccess Vlan Id          32767
  Native Vlan Id            1
  Port Mode                 dynamic              access
  Encapsulation             802.1Q               Native
  disl                      auto
  Media                     unknown
  DTP Nonegotiate           0                    0
  Port Protected            0                    0
  Unknown Unicast Blocked   0                    0
  Unknown Multicast Blocked 0                    0
  Vepa Enabled              0                    0
  App interface             0                    0
  Span Destination          0

  Duplex                    full                 full
  Default Duplex            full
  Speed                     10000                10000
  Auto Speed Capable        0                    0
  No Negotiate              0                    0
  No Negotiate Capable      1024                 1024
  Flow Control Receive      ON                   ON
  Flow Control Send         Off                  Off
  Jumbo                     0                    0
  saved_holdqueue_out       0
  saved_input_defqcount     2000
  Jumbo Size                1500

  Forwarding Vlans : 1
  Current Pruned Vlans : none
  Previous Pruned Vlans : none


  Sw LinkNeg State : LinkStateUp
  No.of LinkDownEvents :    3
  XgxsResetOnLinkDown(10GE):
  Time Stamp Last Link Flapped(U) : Mar 7 11:30:23.228
  LastLinkDownDuration(sec) 5
  LastLinkUpDuration(sec):  355498

 


 

switchport access vlan 1 
switchport mode access 

there is no VLAN assign to port, 
after add two command above shut/no shut 

maybe I lost here, but as I mention this looks to me like more of a compatibility issue (have you contacted the NIC vendor to troubleshoot with you (or contacted Cisco TAC for the correct answer if the code has any BUG?)

As per the OP, the ports are Layer 3 and trying to get my head around -  why do we need to access port config by default if the ports do not belong to any VLAN, cisco default vlan1?

 

BB

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jshayne
Level 1
Level 1

@MHM Cisco World @Leo Laohoo @balaji.bandi 

I just updated the switch firmware. The problem remains the same. It is really weird to me. 

show version
Cisco IOS XE Software, Version 17.06.05
Cisco IOS Software [Bengaluru], Catalyst L3 Switch Software (CAT9K_IOSXE), Version 17.6.5, RELEASE SOFTWARE (fc2)

 

i do not think this is issue with Switch for now. since you not able to see MAC address on the ports, this is more of compatable issue.

either change the card with tested one or contact NIC vendor for the support

Since you tested PC to PC with same cable working, you can also test switch port to switch making as layer 3 ports and see if that works. and contact NIC vendor again.

BB

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@balaji.bandi @jshayne 
Mr.Balaji ask why assign VLAN1 to port if the port by default is assign to VLAN1. 
that totally right 
but let me explain some point here, 
first @jshayne  mention that he face issue of mac not dynamic learn to mac table, the mac table have fields 
VLAN-MAC-Port 
MAC of PC connect 
Port where the PC connect to SW 
VLAN must configurable
 
he also mention that he try L3, 
then I think that he change the port to L3 which not work then return to L2, and still port not work. 
so I start ask him share some output like fed active ifm if-id, 
and I was right the L2 port subblock missing which indicate that the port is not run as L2 
then show siwtchport interface he share show that L2 is enable, which show that port is not run as L2
but I sure that issue is from L2 port character, 
so I finally ask him share show platform pm 
and it give me indicate why port not run L2 port (if I am right), the show platform pm show that the port dont have VLAN1 assign to it. 
so I suggest assign again VLAN1 to port. 

from where this issue, 
the SW to be fast the load must distribute from run all in CPU into Card module. 
so the port status and character is show in different places, in CPU FED and ASIC.
so sometimes because of 
1- BUG <<- that will confirm from TAC 
2- the SW not complete and right initialize the port when reboot <<- but he reboot twice I think after upgrade firmware
3- there is Hardware failure in UADP or ASIC of port range <<- I dont think this is issue, because only part of port config is not functional

so it BUG and he need to contact TAC, which I think he already contact then. 
Note:- @jshayne  please update us after config vlan1 to port. 

thanks 


show platform software fed active ifm if-id 0x8
Interface IF_ID         : 0x0000000000000008
Interface Name          : TwentyFiveGigE1/0/1
Interface Block Pointer : 0x7f35643feab8
Interface Block State   : READY
Interface State         : Enabled
Interface Status        : ADD, UPD
Interface Ref-Cnt       : 3
Interface Type          : ETHER
        Port Type         : SWITCH PORT
        Port Location     : LOCAL
        Slot              : 1
        Unit              : 0
        Slot Unit         : 1
        SNMP IF Index     : 3
        GPN               : 101
        EC Channel        : 0
        EC Index          : 0
        Port Handle       : 0xae000065
        LISP v4 Mobility  : false
        LISP v6 Mobility  : false
        QoS Trust Type    : 3

        Port Information
        Handle ............ [0xae000065]
        Type .............. [Layer2]
        Identifier ........ [0x8]
        Slot .............. [1]
        Unit .............. [1]
        Port Physical Subblock
                Affinity .......... [local]
                Asic Instance ..... [1 (A:0,C:1)]
                AsicPort .......... [20]
                AsicSubPort ....... [0]
                MacNum ............ [16]
                ContextId ......... [4]
                LPN ............... [1]
                GPN ............... [101]
                Speed ............. [25GB]
                type .............. [NIF]
                PORT_LE ........... [0x7f35644133d8]
                L3IF_LE ........... [0x0]
                DI ................ [0x7f3564405b78]
                SubIf count ....... [0]
        Port QoS Subblock
                Trust Type .................... [0x2]
                Default Value ................. [0]
                Ingress Table Map ............. [0x0]
                Egress Table Map .............. [0x0]
                Queue Map ..................... [0x0]
        Port Policy Subblock
        List of Ingress Policies attached to an interface
        List of Egress Policies attached to an interface
        Openflow Subblock
                Enabled ............... [No]
                Mirror Count .......... [0]
Ref Count : 3 (feature Ref Counts + 1)
IFM Feature Ref Counts
        FID : 59 (AAL_FEATURE_NETFLOW_VACL), Ref Count : 1
        FID : 41 (AAL_FEATURE_QOS), Ref Count : 1
IFM Feature Sub block information
        FID : 59 (AAL_FEATURE_NETFLOW_VACL), Private Data Ptr: 0x7f3564901058
        FID : 41 (AAL_FEATURE_QOS), Private Data Ptr: 0x7f3564412cd8

 

 

 

show interface switchport

Name: Twe1/0/1
Switchport: Enabled
Administrative Mode: static access
Operational Mode: static access
Administrative Trunking Encapsulation: dot1q
Operational Trunking Encapsulation: native
Negotiation of Trunking: Off
Access Mode VLAN: 1 (default)
Trunking Native Mode VLAN: 1 (default)
Administrative Native VLAN tagging: enabled
Voice VLAN: none
Administrative private-vlan host-association: none
Administrative private-vlan mapping: none
Administrative private-vlan trunk native VLAN: none
Administrative private-vlan trunk Native VLAN tagging: enabled
Administrative private-vlan trunk encapsulation: dot1q
Administrative private-vlan trunk normal VLANs: none
Administrative private-vlan trunk associations: none
Administrative private-vlan trunk mappings: none
Operational private-vlan: none
Trunking VLANs Enabled: ALL
Pruning VLANs Enabled: 2-1001
Capture Mode Disabled
Capture VLANs Allowed: ALL

Protected: false
Unknown unicast blocked: disabled
Unknown multicast blocked: disabled
Vepa Enabled: false
App Interface: false
Appliance trust: none

 

show platform pm port-data  TwentyFiveGigE1/0/1

  Field                     AdminFields          OperFields
===============================================================
  Access Mode               Static               Static
  Access Vlan Id            1                    0
  Voice Vlan Id             4096                 0
  VLAN Unassigned                                0
  ExAccess Vlan Id          32767
  Native Vlan Id            1
  Port Mode                 access               access
  Encapsulation             802.1Q               Native
  disl                      trunk off
  Media                     unknown
  DTP Nonegotiate           1                    1
  Port Protected            0                    0
  Unknown Unicast Blocked   0                    0
  Unknown Multicast Blocked 0                    0
  Vepa Enabled              0                    0
  App interface             0                    0
  Span Destination          0

  Duplex                    full                 full
  Default Duplex            full
  Speed                     10000                10000
  Auto Speed Capable        0                    0
  No Negotiate              0                    0
  No Negotiate Capable      1024                 1024
  Flow Control Receive      ON                   ON
  Flow Control Send         Off                  Off
  Jumbo                     0                    0
  saved_holdqueue_out       0
  saved_input_defqcount     2000
  Jumbo Size                1500

  Forwarding Vlans : 1
  Current Pruned Vlans : none
  Previous Pruned Vlans : none

but let 

@MHM Cisco World I also know that all interfaces are added vlan 1 by default. To confirm, I also tried your suggested commands with vlan 1 configuration on the two mentioned interfaces. The issue still remains the same. I used several hardware switches but never meet this problem before. 

Yes you are correct by default the port is L2 and assign to VLAN1, but here sure there is bug,

Hi @MHM Cisco World I think you are right that there is something wrong with the switch. It is important for me to understand where the bug comes from. Is this the hardware failure? Because as I mentioned earlier, I already upgraded the firmware. With the bug like that, what should I do to fix it? I have already gotten stuck in this problem for a while.
I'm looking forward to hearing from you. Thanks.

If you loop the interface with L3 Interface, is that works on the switch

example :

Switch - port 4 (configure L3)---- (IP 10.10.10.1)

                                                     | 

Switch - port 5 (configure L3)---- (10.10.10.2)

is the port come up and you able to ping L3 IP each other ?

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