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issue with switch

ADIL ALTAEE
Level 1
Level 1

I have this cisco 6509 switch which belongs to a government organization, they brought me to diagnoze it

it hasn't been operated since 1.5 years, they only opened it a month ago to try to diagnose it. 

anyway, problem is that when i connect a host to any port and ping to it, it says request time out. all the switch supervisor engine LEDs are green, the status LED IS also green. but the ports LEDs are all orange when connecting a host to it accept for one LED. i checked the status of the ports. most of them are disabled, others are err-disabled

by the way, there are no port-security activated in any port

 

update:

now i deleted previous vlans and set all port access to vlan1, 12 ports are working now

anyway, when issue shut command to any port, the LED stays orange, after no shutdown, the error is: 

%PM-SP-4-ERR_DISABLE: diagnostics error detected on Gi2/24, putting Gi2/24 in err-disable state

 

even after rebooting the same message for all other ports

 

this is the boot for the switch

 

Press RETURN to get started!


*Jan 28 07:57:08.927: RP: Currently running ROMMON from S (Gold) region
*Jan 28 07:57:09.747: %SPANTREE-5-EXTENDED_SYSID: Extended SysId enabled for type vlan. The Bridge IDs of all active STP instances have been updated, which might change the spanning tree topology
*Jan 28 07:57:13.827: %SYS-6-CLOCKUPDATE: System clock has been updated from 07:57:13 UTC Mon Jan 28 2019 to 10:57:13 GMT Mon Jan 28 2019, configured from console by console.
*Jan 28 07:57:14.803: %SYS-5-CONFIG_I: Configured from memory by console
*Jan 28 07:57:18.151: %SYS-5-RESTART: System restarted --
Cisco IOS Software, s72033_rp Software (s72033_rp-IPSERVICESK9_WAN-M), Version 12.2(33)SXI9, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2012 by Cisco Systems, Inc.
Compiled Fri 24-Feb-12 21:38 by prod_rel_team
*Jan 28 07:55:55.111: %SYS-SP-3-LOGGER_FLUSHED: System was paused for 00:00:00 to ensure console debugging output.
*Jan 28 07:57:04.015: %SPANTREE-SP-5-EXTENDED_SYSID: Extended SysId enabled for type vlan. The Bridge IDs of all active STP instances have been updated, which might change the spanning tree topology
*Jan 28 07:57:04.031: SP: SP: Currently running ROMMON from S (Gold) region
*Jan 28 07:57:17.065: %OIR-SP-6-INSPS: Power supply inserted in slot 1
*Jan 28 07:57:17.097: %C6KPWR-SP-4-PSOK: power supply 1 turned on.
*Jan 28 07:57:17.448: %SYS-SP-5-RESTART: System restarted --
Cisco IOS Software, s72033_sp Software (s72033_sp-IPSERVICESK9_WAN-M), Version 12.2(33)SXI9, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2012 by Cisco Systems, Inc.
Compiled Fri 24-Feb-12 21:56 by prod_rel_team
*Jan 28 07:57:17.892: %SYS-SP-6-BOOTTIME: Time taken to reboot after reload = 209 seconds
*Jan 28 07:57:26.287: %FABRIC-SP-5-CLEAR_BLOCK: Clear block option is off for the fabric in slot 5.
*Jan 28 07:57:26.287: %FABRIC-SP-5-FABRIC_MODULE_ACTIVE: The Switch Fabric Module in slot 5 became active.
*Jan 28 07:57:28.959: %DIAG-SP-6-RUN_MINIMUM: Module 5: Running Minimal Diagnostics...
*Jan 28 07:57:52.679: %DIAG-SP-6-DIAG_OK: Module 5: Passed Online Diagnostics
*Jan 28 07:57:54.679: %OIR-SP-6-INSCARD: Card inserted in slot 5, interfaces are now online
*Mar 1 00:00:02.299: DaughterBoard (Centralized Forwarding Card)

Firmware compiled 19-Jan-12 11:10 by integ Build [100]
Jan 28 07:58:15.859: %SYS-CFC2-5-RESTART: System restarted --
Cisco IOS Software, c6lc2 Software (c6lc2-SP-M), Version 12.2(33)SXI9, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2012 by Cisco Systems, Inc.
Compiled Fri 24-Feb-12 21:38 by prod_rel_team
*Jan 28 07:58:19.525: %PFREDUN-SP-4-VERSION_MISMATCH: Defaulting to RPR mode (Different sw versions)
*Jan 28 07:58:20.537: %PFREDUN-SP-6-ACTIVE: Standby initializing for RPR mode
Jan 28 07:58:15.863: CFC2: Currently running ROMMON from S (Gold) region
*Jan 28 07:58:20.834: %SYS-SP-3-LOGGER_FLUSHED: System was paused for 00:00:00 to ensure console debugging output.
*Jan 28 07:58:22.102: %PFINIT-SP-5-CONFIG_SYNC: Sync'ing the startup configuration to the standby Router.
*Jan 28 07:58:24.519: %FABRIC-SP-5-CLEAR_BLOCK: Clear block option is off for the fabric in slot 6.
*Jan 28 07:58:24.519: %FABRIC-SP-5-FABRIC_MODULE_BACKUP: The Switch Fabric Module in slot 6 became standby
*Jan 28 07:58:25.435: %DIAG-SP-6-RUN_MINIMUM: Module 2: Running Minimal Diagnostics...
*Jan 28 07:58:28.063: %DIAG-SP-6-RUN_MINIMUM: Module 6: Running Minimal Diagnostics...
*Jan 28 07:58:29.287: %RF-SP-5-RF_TERMINAL_STATE: Terminal state reached for (RPR)
Core-MOIM>
Core-MOIM>
Core-MOIM>
Core-MOIM>
*Jan 28 08:00:31.159: %DIAG-SP-3-MINOR: Module 2: Online Diagnostics detected a Minor Error. Please use 'show diagnostic result <target>' to see test results.
*Jan 28 08:00:31.163: %CONST_DIAG-SP-3-BOOTUP_TEST_FAIL: Module 2: TestLoopback failed on port(s) 1-24,26,28,30,32,34,36,38,40,42,44,46,48
*Jan 28 08:00:32.427: %PM-SP-4-ERR_DISABLE: diagnostics error detected on Gi2/3, putting Gi2/3 in err-disable state
*Jan 28 08:00:32.603: %PM-SP-4-ERR_DISABLE: diagnostics error detected on Gi2/4, putting Gi2/4 in err-disable state
*Jan 28 08:00:32.759: %PM-SP-4-ERR_DISABLE: diagnostics error detected on Gi2/5, putting Gi2/5 in err-disable state
*Jan 28 08:00:32.911: %PM-SP-4-ERR_DISABLE: diagnostics error detected on Gi2/6, putting Gi2/6 in err-disable state
*Jan 28 08:00:32.931: %PM-SP-4-ERR_DISABLE: diagnostics error detected on Gi2/7, putting Gi2/7 in err-disable state
*Jan 28 08:00:33.079: %PM-SP-4-ERR_DISABLE: diagnostics error detected on Gi2/8, putting Gi2/8 in err-disable state
*Jan 28 08:00:33.099: %PM-SP-4-ERR_DISABLE: diagnostics error detected on Gi2/9, putting Gi2/9 in err-disable state
*Jan 28 08:00:33.115: %PM-SP-4-ERR_DISABLE: diagnostics error detected on Gi2/10, putting Gi2/10 in err-disable state
*Jan 28 08:00:33.135: %PM-SP-4-ERR_DISABLE: diagnostics error detected on Gi2/11, putting Gi2/11 in err-disable state
*Jan 28 08:00:33.279: %PM-SP-4-ERR_DISABLE: diagnostics error detected on Gi2/12, putting Gi2/12 in err-disable state
*Jan 28 08:00:33.431: %PM-SP-4-ERR_DISABLE: diagnostics error detected on Gi2/21, putting Gi2/21 in err-disable state
*Jan 28 08:00:33.627: %PM-SP-4-ERR_DISABLE: diagnostics error detected on Gi2/22, putting Gi2/22 in err-disable state
*Jan 28 08:00:33.775: %PM-SP-4-ERR_DISABLE: diagnostics error detected on Gi2/23, putting Gi2/23 in err-disable state
*Jan 28 08:00:33.791: %PM-SP-4-ERR_DISABLE: diagnostics error detected on Gi2/24, putting Gi2/24 in err-disable state
*Jan 28 08:00:33.951: %PM-SP-4-ERR_DISABLE: diagnostics error detected on Gi2/26, putting Gi2/26 in err-disable state
*Jan 28 08:00:34.111: %PM-SP-4-ERR_DISABLE: diagnostics error detected on Gi2/28, putting Gi2/28 in err-disable state
*Jan 28 08:00:34.147: %PM-SP-4-ERR_DISABLE: diagnostics error detected on Gi2/30, putting Gi2/30 in err-disable state
*Jan 28 08:00:34.179: %PM-SP-4-ERR_DISABLE: diagnostics error detected on Gi2/32, putting Gi2/32 in err-disable state
*Jan 28 08:00:34.211: %PM-SP-4-ERR_DISABLE: diagnostics error detected on Gi2/34, putting Gi2/34 in err-disable state
*Jan 28 08:00:34.243: %PM-SP-4-ERR_DISABLE: diagnostics error detected on Gi2/36, putting Gi2/36 in err-disable state
*Jan 28 08:00:34.395: %PM-SP-4-ERR_DISABLE: diagnostics error detected on Gi2/38, putting Gi2/38 in err-disable state
*Jan 28 08:00:34.427: %PM-SP-4-ERR_DISABLE: diagnostics error detected on Gi2/40, putting Gi2/40 in err-disable state
*Jan 28 08:00:34.463: %PM-SP-4-ERR_DISABLE: diagnostics error detected on Gi2/42, putting Gi2/42 in err-disable state
*Jan 28 08:00:34.619: %PM-SP-4-ERR_DISABLE: diagnostics error detected on Gi2/44, putting Gi2/44 in err-disable state
*Jan 28 08:00:34.783: %PM-SP-4-ERR_DISABLE: diagnostics error detected on Gi2/46, putting Gi2/46 in err-disable state
*Jan 28 08:00:34.951: %PM-SP-4-ERR_DISABLE: diagnostics error detected on Gi2/48, putting Gi2/48 in err-disable state
*Jan 28 08:00:34.963: %OIR-SP-6-INSCARD: Card inserted in slot 2, interfaces are now online
*Jan 28 08:00:35.403: %OIR-SP-6-INSCARD: Card inserted in slot 6, interfaces are now online

17 Replies 17

I have access to the switch through the serial console, no need to worry about the network access
I will update the post, hope you will read it
very much appreciated for your help

Leo Laohoo
Hall of Fame
Hall of Fame

@ADIL ALTAEE wrote:

but the ports LEDs are all orange when connecting a host to it accept for one LED


Console into the supervisor card and reboot. 

We want to see the entire boot-up process.

there is no problem with booting except one error:
%PM-SP-4-ERR_DISABLE: diagnostics error detected on Gi2/24, putting Gi2/24 in err-disable state