Issus Cisco 4506 VSS CPU1 high

[mrCua]

Hello expert

3 days ago cpu on device vss cisco 4506 detected cpu1 (have 4 cpu) very high, i checked the log with show logging command but didn't see anything abnormal, i used command "sh proc cpu sorted " then saw pidID "IOSd ", can you help me to solve the problem?
please help view attachment to detail.

thank you very much.

[Leo Laohoo]

What IOS version is this VSS pair running on?

[balaji.bandi]

what is the version IOS code running, Looks some bug:

post below informaiton :

show version
show processes cpu history
show prcoess cpu sort | ex 0.0
show platform health | exc 0.0
show platform cpu packet statistics
show platform hardware acl input entry static
show process cpu sorted detail
show processes cpu detailed process iosd sorted
show platform cpu packet buffered
show ip traffic

also worth doing below steps :

1. check the latest IOS Available upgrade and test it.

2. if the kit running long uptime try to reload the kit and test it.

some tips :

https://www.cisco.com/c/en/us/support/docs/ios-nx-os-software/ios-xe-16/213549-troubleshoot-high-cpu-usage-in-catalyst.html

[mrCua]

thanks @balaji.bandi @Leo Laohoo , this is verison 03.08.06, so i need upgadate version to fix it?

[balaji.bandi · Accepted solution]

what sup card ? I see the switch up for 47weeks, worth reloading and testing it.

if not look for any stable IOS - in the maintenance window and upgrade.

[mrCua]

hi @balaji.bandi 

this is SUP Card

[balaji.bandi · Accepted solution]

As suggested, try reloading and observing the outcome.

still an issue, worth upgrading to IOX XE 3.10 or above.

Upgrade guidelines: make sure you read the release notes and understand the caveats, offload the config out of the box. do upgrade in a maintenance window, with a backout plan.

Do you cisco support contract?

[mrCua]

ok @balaji.bandi , i will check and monitor, tks for advise

[Leo Laohoo]

Post the complete output to the command "sh logs". 

NOTE: 
Stop posting screenshots -- Copy-n-paste to a text file and them attach the file.  

[mrCua]

OK @Leo Laohoo , thank you remind

[mrCua]

Hi Balaji.bandi expert.

so should i restart the peer fist or activity first. pls help adv me

[mrCua]

hi Bro

to day show logging as bellow, can you help me troubshoot it. 

[Leo Laohoo · Accepted solution]

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@mrCua wrote:

to day show logging as bellow, can you help me troubshoot it. 

Feb 11 13:23:32.702: %HA_EM-6-LOG: high-cpu: ------HIGH CPU DETECTED----, CPU:87%

tks you very much!!

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If you chose to ignore some of our request for output then all I can say is "Cool story, bruh".

[mrCua]

sorry bro, alredy update.

[Leo Laohoo]

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@mrCua wrote:

to day show logging as bellow, can you help me troubshoot it. 

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You posted a screenshot when I specifically requested not to.  

Read. Understand. Is that too much to ask?