Line card is not working due to Module 2 Sensor air outlet (back) temperature is at or over shutdown threshold

[supporthyd]

Hi,

I have installed module WS-X4606-X2-E in chassis WS-C4507R+E. The module is down and showing red indication due to Module 2 Sensor air outlet (back) temperature is at or over shutdown threshold - current temp: 81C, shutdown threshold: 69C.

Please find the output below,

CHENNAI_ICG_SW#sh environment
shutdown alarm: slot 2 has exceeded the shutdown temperature for 0h 21m 48s

Module Sensor Temperature Status
------+--------------------------+--------------------+------------
1 air inlet 27C (43C,58C,61C) ok
1 air outlet (front) 36C (51C,66C,69C) ok
1 air outlet (back) 32C (43C,58C,61C) ok
2 air inlet 25C (41C,56C,66C) ok
2 air outlet (back) 85C (45C,59C,69C) shutdown
2 air outlet (front) 24C (43C,57C,67C) ok
3 Stub A 35C (58C,71C,74C) ok
3 Stub B 28C (54C,68C,71C) ok
3 XPP 45C (67C,81C,84C) ok
3 VFE 53C (79C,90C,93C) ok
3 NFE 44C (68C,80C,83C) ok
3 CPU 47C (69C,83C,86C) ok
3 FPGA 33C (57C,71C,74C) ok
4 Stub A 33C (58C,71C,74C) ok
4 Stub B 27C (54C,68C,71C) ok
4 XPP 44C (67C,81C,84C) ok
4 VFE 48C (79C,90C,93C) ok
4 NFE 41C (68C,80C,83C) ok
4 CPU 46C (69C,83C,86C) ok
4 FPGA 33C (57C,71C,74C) ok
7 Air inlet 34C (56C,68C,71C) ok
7 Air inlet remote 33C (46C,59C,62C) ok
7 Air outlet 36C (66C,76C,79C) ok
7 Air outlet remote 35C (60C,71C,74C) ok

Power Fan Inline
Supply Model No Type Status Sensor Status
------ ---------------- --------- ----------- ------- -------
PS1 PWR-C45-2800AC AC 2800W good good good
PS2 PWR-C45-2800AC AC 2800W good good good

Power supplies needed by system : 1
Power supplies currently available : 2

Chassis Type : WS-C4507R+E

Power consumed by backplane : 40 Watts

Switch Bandwidth Utilization : 0%

Supervisor Led Color : Green

Module 1 Status Led Color : Green
Module 2 Status Led Color : Red
Module 3 Status Led Color : Green
Module 4 Status Led Color : Green
Module 7 Status Led Color : Green PoE Led Color : Green

Fantray : Good
Fantray removal timeout : 30

Power consumed by Fantray : 165 Watts

CHENNAI_ICG_SW#sh module
Chassis Type : WS-C4507R+E

Power consumed by backplane : 40 Watts

Mod Ports Card Type Model Serial No.
---+-----+--------------------------------------+------------------+-----------
1 24 1000BaseX (SFP) WS-X4624-SFP-E JAE163702A3
2 18 Over temperature or fantray failure WS-X4606-X2-E JAE180109N5
3 4 Sup 7-E 10GE (SFP+), 1000BaseX (SFP) WS-X45-SUP7-E CAT1613L0DA
4 4 Sup 7-E 10GE (SFP+), 1000BaseX (SFP) WS-X45-SUP7-E CAT1703L28M
7 48 10/100/1000BaseT UPOE E Series WS-X4748-UPOE+E CAT2005L9KQ

M MAC addresses Hw Fw Sw Status
--+--------------------------------+---+------------+----------------+---------
1 fc99.47c7.3080 to fc99.47c7.3097 1.2 Ok
2 24e9.b331.266a to 24e9.b331.267b 2.0 Env. Shut
3 00c8.8b9b.cec0 to 00c8.8b9b.cec3 2.1 15.0(1r)SG5 03.04.04.SG Ok
4 00c8.8b9b.cec4 to 00c8.8b9b.cec7 2.1 15.0(1r)SG5 03.04.04.SG Ok
7 00c8.8b8b.6df0 to 00c8.8b8b.6e1f 1.1 Ok

Mod Redundancy role Operating mode Redundancy status
----+-------------------+-------------------+----------------------------------
3 Active Supervisor RPR Active
4 Standby Supervisor RPR Standby cold

[Leo Laohoo]

Try putting this line card into a different slot.

[supporthyd]

I tried to install in slot 5, but no luck. The same problem persists. Please find the output below,

CHENNAI_ICG_SW#
*Dec 20 21:06:23.648: %C4K_IOSMODPORTMAN-6-MODULEONLINE: Module 5 (WS-X4606-X2-E S/N: JAE180109N5 Hw: 2.0) is online
*Dec 20 21:06:32.123: %C4K_IOSINTF-5-TRANSCEIVERINSERTED: Slot=5 Port=1: Transceiver has been inserted
*Dec 20 21:06:33.256: %C4K_IOSMODPORTMAN-2-MODULESHUTDOWNTEMP: Module 5 Sensor air outlet (back) temperature is at or over shutdown threshold - current temp: 75C, shutdown threshold: 69C
*Dec 20 21:06:34.124: %C4K_IOSINTF-5-TRANSCEIVERINSERTED: Slot=5 Port=2: Transceiver has been inserted
*Dec 20 21:06:35.123: %C4K_IOSINTF-5-TRANSCEIVERINSERTED: Slot=5 Port=4: Transceiver has been inserted
*Dec 20 21:06:37.125: %C4K_IOSINTF-5-TRANSCEIVERINSERTED: Slot=5 Port=5: Transceiver has been inserted
*Dec 20 21:07:10.939: %C4K_CHASSIS-2-SLOTOVERHEATINGSHUTDOWN: Resetting linecard in slot 5 due to critical temperature
*Dec 20 21:07:12.648: %C4K_IOSMODPORTMAN-6-MODULEOFFLINE: Module 5 is offline
CHENNAI_ICG_SW#
CHENNAI_ICG_SW#
CHENNAI_ICG_SW#
CHENNAI_ICG_SW#sh module
Chassis Type : WS-C4507R+E

Power consumed by backplane : 40 Watts

Mod Ports Card Type Model Serial No.
---+-----+--------------------------------------+------------------+-----------
1 24 1000BaseX (SFP) WS-X4624-SFP-E JAE163702A3
3 4 Sup 7-E 10GE (SFP+), 1000BaseX (SFP) WS-X45-SUP7-E CAT1613L0DA
4 4 Sup 7-E 10GE (SFP+), 1000BaseX (SFP) WS-X45-SUP7-E CAT1703L28M
5 18 Over temperature or fantray failure WS-X4606-X2-E JAE180109N5
7 48 10/100/1000BaseT UPOE E Series WS-X4748-UPOE+E CAT2005L9KQ

M MAC addresses Hw Fw Sw Status
--+--------------------------------+---+------------+----------------+---------
1 fc99.47c7.3080 to fc99.47c7.3097 1.2 Ok
3 00c8.8b9b.cec0 to 00c8.8b9b.cec3 2.1 15.0(1r)SG5 03.04.04.SG Ok
4 00c8.8b9b.cec4 to 00c8.8b9b.cec7 2.1 15.0(1r)SG5 03.04.04.SG Ok
5 24e9.b331.266a to 24e9.b331.267b 2.0 Env. Shut
7 00c8.8b8b.6df0 to 00c8.8b8b.6e1f 1.1 Ok

Mod Redundancy role Operating mode Redundancy status
----+-------------------+-------------------+----------------------------------
3 Active Supervisor RPR Active
4 Standby Supervisor RPR Standby cold

CHENNAI_ICG_SW#

[Leo Laohoo]

RMA the line card.  Could have a faulty temperature sensor.