Merkaki Go switch Gs110-48P will not reboot from the App

[Scorpiofist]

HI,

switch Gs110-48P will not reboot from the App Wheel just spins.

switch is behind a cisco 3900 Series Router

nothing in the config file should be blocking this

I need some ideas on this ASAP as one of the key selling points to the client

is I can reboot this switch offsite.

Thanks

nick@ctlv.net

[balaji.bandi]

check this thread may help you : (may be not)

https://community.meraki.com/t5/Questions-and-Answers/Meraki-Go-GX20-Reboot-hardware-does-not-work/td-p/100359

[paul driver]

Hello
Is the meraki device reachable from the dashboard, as it connects via 3900 router check its connection to that, additionally you could trying accing the MS locally via a browser using its ip address or directly connection to it and tying in http://my.meraki.com/

[Scorpiofist]

It is reachable from the app I can ping
Devices connected to it
I can turn ports on and off just reboot device
Does not work

[paul driver]

Hello
Arh you mention mobile app, apologies didnt see that, So when you try to reboot it, it stays active correct,

I use the app regular and I have no issues with any of our hardware via mobile app, only thing I can think of at this present time is access credentials , Do you have the correct admin rights to reboot the device?