06-28-2012 11:21 AM - edited 03-07-2019 07:30 AM
Hi all,
I have a 6506-E with 4 modules and 2 power supplies:
WS-X6708-10GE (2 modules)
WS-X6748-GE-TX
Supervisor Engine 720 10GE VS-S720-10G
system power total = 2671.20 Watts
system power used = 1586.76 Watts
system power available = 1084.44 Watts
IOS: s72033-ipbasek9-mz.122-33.SXI2a.bin
The switch was working OK several months then I got the message:
System resetting module 2 to recover from error: Linecard received system exception 2809000001
Card in module 2, is being power-cycled 'Off (Module Reset due to exception or user reques'
%C6KPWR-SP-4-DISABLED: power to module in slot 2 set Off (Module Reset due to exception or user request)
Already recycled power of switch but same problem.
Please, help.
Thanks
Solved! Go to Solution.
06-28-2012 11:30 AM
hi,
who knows this docs might useful:
http://www.cisco.com/en/US/products/hw/switches/ps708/products_tech_note09186a00801b42bf.shtml
%C6KPWR-4-DISABLED: Power to module in slot [dec] set [chars]
The switch reports this error message:
%C6KPWR-4-DISABLED: Power to module in slot [dec] set [chars]
This example shows the console output that is displayed when this problem occurs:
%C6KPWR-SP-4-DISABLED: power to module in slot 10 set off (Fabric channel errors) %C6KPWR-SP-4-DISABLED: power to module in slot 2 set off (Module Failed SCP dnld) %C6KPWR-SP-4-DISABLED: power to module in slot 9 set off (Module not responding to Keep Alive polling)
This message indicates that the module in the indicated slot was powered off for the indicated reason. [dec] is the slot number, and [chars] indicates the power status.
The switch has its normal vibrations and over time those vibrations can cause a module to slightly come away from the backplane. When this happens, the supervisors keepalive polling does not receive a response from the module within the allotted time and the supervisor reboots the module in order to try to gain a better connection to it. If the module still does not respond to the polls, the supervisor continuously reboots the module, and eventually puts it into error disable and does not allow any power to reach this module.
A simple reseat of the module corrects this issue 90 percent of the time. If you reseat the module, it realigns the switch fabric and ensures a firm connection to the backplane.
If the concerned module is the Content Switching Module (CSM), consider the upgrade of the CSM software to a release 4.1(7) or later. This issue is documented at Cisco bug ID CSCei85928 (against CSM software) (registered customers only) and Cisco bug Id CSCek28863 (against Cisco IOS software) (registered customers only) .
The latest CSM software can be downloaded from the Cisco Catalyst 6000 Content Switching Module software download page.
regards,
06-28-2012 11:34 AM
and also:
%PM_SCP-1-LCP_FW_ERR: System resetting module [dec] to recover from error: [chars]
The switch reports this error message:
%PM_SCP-1-LCP_FW_ERR: System resetting module [dec] to recover from error: [chars]
These examples show the console output that is displayed when this problem occurs:
%PM_SCP-SP-1-LCP_FW_ERR: System resetting module 13 to recover from error: Linecard received system exception
or
%PM_SCP-SP-1-LCP_FW_ERR: System resetting module 4 to recover from error: Coil Pb Rx Parity Error - Port #14
The message indicates that the firmware of the specified module has detected an error. The system automatically resets the module in order to recover from the error. The [dec] is the module number, and [chars] is the error.
Reseat the module or put the module in a different slot and allow the module to go through the complete bootup diagnostics test. For more information on online diagnostics on the Catalyst 6500 series switches, refer to Configuring Online Diagnostics. After the module passes the diagnostics test, monitor the recurrence of the error message. If the error occurs again or the diagnostics test detects any issues, create a service request with Cisco Technical Support for further troubleshooting.
06-28-2012 11:30 AM
hi,
who knows this docs might useful:
http://www.cisco.com/en/US/products/hw/switches/ps708/products_tech_note09186a00801b42bf.shtml
%C6KPWR-4-DISABLED: Power to module in slot [dec] set [chars]
The switch reports this error message:
%C6KPWR-4-DISABLED: Power to module in slot [dec] set [chars]
This example shows the console output that is displayed when this problem occurs:
%C6KPWR-SP-4-DISABLED: power to module in slot 10 set off (Fabric channel errors) %C6KPWR-SP-4-DISABLED: power to module in slot 2 set off (Module Failed SCP dnld) %C6KPWR-SP-4-DISABLED: power to module in slot 9 set off (Module not responding to Keep Alive polling)
This message indicates that the module in the indicated slot was powered off for the indicated reason. [dec] is the slot number, and [chars] indicates the power status.
The switch has its normal vibrations and over time those vibrations can cause a module to slightly come away from the backplane. When this happens, the supervisors keepalive polling does not receive a response from the module within the allotted time and the supervisor reboots the module in order to try to gain a better connection to it. If the module still does not respond to the polls, the supervisor continuously reboots the module, and eventually puts it into error disable and does not allow any power to reach this module.
A simple reseat of the module corrects this issue 90 percent of the time. If you reseat the module, it realigns the switch fabric and ensures a firm connection to the backplane.
If the concerned module is the Content Switching Module (CSM), consider the upgrade of the CSM software to a release 4.1(7) or later. This issue is documented at Cisco bug ID CSCei85928 (against CSM software) (registered customers only) and Cisco bug Id CSCek28863 (against Cisco IOS software) (registered customers only) .
The latest CSM software can be downloaded from the Cisco Catalyst 6000 Content Switching Module software download page.
regards,
06-28-2012 11:34 AM
and also:
%PM_SCP-1-LCP_FW_ERR: System resetting module [dec] to recover from error: [chars]
The switch reports this error message:
%PM_SCP-1-LCP_FW_ERR: System resetting module [dec] to recover from error: [chars]
These examples show the console output that is displayed when this problem occurs:
%PM_SCP-SP-1-LCP_FW_ERR: System resetting module 13 to recover from error: Linecard received system exception
or
%PM_SCP-SP-1-LCP_FW_ERR: System resetting module 4 to recover from error: Coil Pb Rx Parity Error - Port #14
The message indicates that the firmware of the specified module has detected an error. The system automatically resets the module in order to recover from the error. The [dec] is the module number, and [chars] is the error.
Reseat the module or put the module in a different slot and allow the module to go through the complete bootup diagnostics test. For more information on online diagnostics on the Catalyst 6500 series switches, refer to Configuring Online Diagnostics. After the module passes the diagnostics test, monitor the recurrence of the error message. If the error occurs again or the diagnostics test detects any issues, create a service request with Cisco Technical Support for further troubleshooting.
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