need to know the RMA procedure

[Ayed Al Ashqer]

we purchase only Cisco Supervisor Engine VS-S720-10G and use it in our old C6509-E chassis.Now the supervisor engine was dead,(means not working and no LED's are ON). How can i claim the RMA from cisco?

We purchase from one of our partner. We send it to them,they are not able to find the Serial number from the Supervisor Engine module (Because lot of serial numbers are on the board). Also the customer through the catoon.

Now how we can know which is exact serial number of sup?

Please help us to get RMA from the Cisco on which serial number?

[andrew.prince]

If you have the supervisor under support, then raise a tac case using your support number, this will find the relevant supervisor module serial number.

Sent from Cisco Technical Support iPad App

[Ayed Al Ashqer]

Dear Andrew,

There no service support contract

Ayed

[Latchum Naidu]

Hi Ayed,

The below link is what you are looking for.
http://www.cisco.com/en/US/docs/switches/lan/catalyst4500/hardware/installation/guide/78-14409-08/05trblsh.html

Please rate the helpfull posts.
Regards,
Naidu.

[andrew.prince]

Then you need to speak to your Cisco sales rep that you purchased the equipment from

Sent from Cisco Technical Support iPad App