Hi,
I installed Cisco Packet Tracer 8.2.0 on MAC OS Monterey V.12.5.1 and every time I launch it within standard account, I get a problem report window titled PACKET TRACER QUIT UNEXPECTEDLY.
The window includes following (full message at the end). Apple claims not their issue.
Termination Reason: Namespace DYLD, Code 1 Library missing
Library not loaded: '@executable_path/../Frameworks/libssl.1.1.dylib'
Referenced from: '/Applications/Cisco Packet Tracer 8.2.0/Cisco Packet Tracer 8.2.app/Contents/MacOS/PacketTracer'
Reason: tried: '' (open() failed with errno=13), '' (no such file)
(terminated at launch; ignore backtrace)
However, the PT app launches fine in ADMIN account or if STANDARD account is changed to ADMIN - no issues.,
Any help would be greatly appreciated.
Thanks in advance.
FULL MESSAGE IN PROBLEM REPORT WINDOW.
-------------------------------------
Translated Report (Full Report Below)
-------------------------------------
Process: PacketTracer [15993]
Path: /Applications/Cisco Packet Tracer 8.2.0/Cisco Packet Tracer 8.2.app/Contents/MacOS/PacketTracer
Identifier: com.netacad.PacketTracer8.2.0
Version: ???
Code Type: X86-64 (Native)
Parent Process: launchd [1]
User ID: 502
Date/Time: 2022-09-06 16:04:29.9878 -0400
OS Version: macOS 12.5.1 (21G83)
Report Version: 12
Bridge OS Version: 6.6 (19P6066)
Anonymous UUID: F7B96252-9EBA-5177-729D-90A15A97532E
Sleep/Wake UUID: F0FEC122-04C6-4D73-B4F0-4B456FDDCE1F
Time Awake Since Boot: 81000 seconds
Time Since Wake: 1671 seconds
System Integrity Protection: enabled
Crashed Thread: 0
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY
Termination Reason: Namespace DYLD, Code 1 Library missing
Library not loaded: '@executable_path/../Frameworks/libssl.1.1.dylib'
Referenced from: '/Applications/Cisco Packet Tracer 8.2.0/Cisco Packet Tracer 8.2.app/Contents/MacOS/PacketTracer'
Reason: tried: '' (open() failed with errno=13), '' (no such file)
(terminated at launch; ignore backtrace)
Thread 0 Crashed:
0 dyld 0x10ccdd98e __abort_with_payload + 10
1 dyld 0x10ccf3a72 abort_with_payload_wrapper_internal + 80
2 dyld 0x10ccf3aa4 abort_with_payload + 9
3 dyld 0x10cca1699 dyld4::halt(char const*) + 615
4 dyld 0x10cc9d5b5 dyld4::prepare(dyld4::APIs&, dyld3::MachOAnalyzer const*) + 3995
5 dyld 0x10cc9c4e4 start + 388
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000002000209 rbx: 0x0000000000000000 rcx: 0x00007ff7b9056588 rdx: 0x00007ff7b90569f0
rdi: 0x0000000000000006 rsi: 0x0000000000000001 rbp: 0x00007ff7b90565d0 rsp: 0x00007ff7b9056588
r8: 0x00007ff7b90565f0 r9: 0x0000000000000000 r10: 0x00000000000000a4 r11: 0x0000000000000246
r12: 0x00000000000000a4 r13: 0x00007ff7b90569f0 r14: 0x0000000000000001 r15: 0x0000000000000006
rip: 0x000000010ccdd98e rfl: 0x0000000000000246 cr2: 0x000000010cca3da4
Logical CPU: 0
Error Code: 0x02000209
Trap Number: 133
Binary Images:
0x10cc97000 - 0x10cd02fff dyld (*) <f71fb3ca-5fcc-3577-9457-b047888a46d1> /usr/lib/dyld
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=81.1M resident=0K(0%) swapped_out_or_unallocated=81.1M(100%)
Writable regions: Total=9444K written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=9444K(100%)
VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
STACK GUARD 56.0M 1
Stack 8192K 1
VM_ALLOCATE 12K 3
__DATA 1964K 3
__DATA_CONST 80K 1
__LINKEDIT 12.5M 4
__TEXT 68.7M 2
dyld private memory 1024K 1
=========== ======= =======
TOTAL 148.2M 16
-----------
Full Report
-----------
{"app_name":"PacketTracer","timestamp":"2022-09-06 16:04:30.00 -0400","app_version":"","slice_uuid":"25d0de0b-923d-3aae-8773-1310c2a51346","build_version":"","platform":1,"bundleID":"com.netacad.PacketTracer8.2.0","share_with_app_devs":1,"is_first_party":0,"bug_type":"309","os_version":"macOS 12.5.1 (21G83)","incident_id":"1653106D-FE3E-4A45-95B6-0303BDAFE28E","name":"PacketTracer"}
{
"uptime" : 81000,
"procLaunch" : "2022-09-06 16:04:29.8288 -0400",
"procRole" : "Default",
"version" : 2,
"userID" : 502,
"deployVersion" : 210,
"modelCode" : "MacBookPro15,1",
"procStartAbsTime" : 81534585903114,
"coalitionID" : 4361,
"osVersion" : {
"train" : "macOS 12.5.1",
"build" : "21G83",
"releaseType" : "User"
},
"captureTime" : "2022-09-06 16:04:29.9878 -0400",
"incident" : "1653106D-FE3E-4A45-95B6-0303BDAFE28E",
"bug_type" : "309",
"pid" : 15993,
"procExitAbsTime" : 81534743865913,
"cpuType" : "X86-64",
"procName" : "PacketTracer",
"procPath" : "\/Applications\/Cisco Packet Tracer 8.2.0\/Cisco Packet Tracer 8.2.app\/Contents\/MacOS\/PacketTracer",
"bundleInfo" : {"CFBundleIdentifier":"com.netacad.PacketTracer8.2.0"},
"storeInfo" : {"deviceIdentifierForVendor":"3C910163-BC0F-53ED-B820-54CBD39F73CD","thirdParty":true},
"parentProc" : "launchd",
"parentPid" : 1,
"coalitionName" : "com.netacad.PacketTracer8.2.0",
"crashReporterKey" : "F7B96252-9EBA-5177-729D-90A15A97532E",
"wakeTime" : 1671,
"bridgeVersion" : {"build":"19P6066","train":"6.6"},
"sleepWakeUUID" : "F0FEC122-04C6-4D73-B4F0-4B456FDDCE1F",
"sip" : "enabled",
"isCorpse" : 1,
"exception" : {"codes":"0x0000000000000000, 0x0000000000000000","rawCodes":[0,0],"type":"EXC_CRASH","signal":"SIGABRT"},
"termination" : {"code":1,"flags":518,"namespace":"DYLD","indicator":"Library missing","details":["(terminated at launch; ignore backtrace)"],"reasons":["Library not loaded: '@executable_path\/..\/Frameworks\/libssl.1.1.dylib'","Referenced from: '\/Applications\/Cisco Packet Tracer 8.2.0\/Cisco Packet Tracer 8.2.app\/Contents\/MacOS\/PacketTracer'","Reason: tried: '' (open() failed with errno=13), '' (no such file)"]},
"extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},
"faultingThread" : 0,
"threads" : [{"triggered":true,"id":496349,"threadState":{"r13":{"value":140701937789424},"rax":{"value":33554953},"rflags":{"value":582},"cpu":{"value":0},"r14":{"value":1},"rsi":{"value":1},"r8":{"value":140701937788400},"cr2":{"value":4509547940},"rdx":{"value":140701937789424},"r10":{"value":164},"r9":{"value":0},"r15":{"value":6},"rbx":{"value":0},"trap":{"value":133},"err":{"value":33554953},"r11":{"value":582},"rip":{"value":4509784462,"matchesCrashFrame":1},"rbp":{"value":140701937788368},"rsp":{"value":140701937788296},"r12":{"value":164},"rcx":{"value":140701937788296},"flavor":"x86_THREAD_STATE","rdi":{"value":6}},"frames":[{"imageOffset":289166,"symbol":"__abort_with_payload","symbolLocation":10,"imageIndex":0},{"imageOffset":379506,"symbol":"abort_with_payload_wrapper_internal","symbolLocation":80,"imageIndex":0},{"imageOffset":379556,"symbol":"abort_with_payload","symbolLocation":9,"imageIndex":0},{"imageOffset":42649,"symbol":"dyld4::halt(char const*)","symbolLocation":615,"imageIndex":0},{"imageOffset":26037,"symbol":"dyld4::prepare(dyld4::APIs&, dyld3::MachOAnalyzer const*)","symbolLocation":3995,"imageIndex":0},{"imageOffset":21732,"symbol":"start","symbolLocation":388,"imageIndex":0}]}],
"usedImages" : [
{
"source" : "P",
"arch" : "x86_64",
"base" : 4509495296,
"size" : 442368,
"uuid" : "f71fb3ca-5fcc-3577-9457-b047888a46d1",
"path" : "\/usr\/lib\/dyld",
"name" : "dyld"
}
],
"sharedCache" : {
"base" : 140703264804864,
"size" : 19331678208,
"uuid" : "4d3a144c-02bb-31f1-bca9-83a5cb058c59"
},
"vmSummary" : "ReadOnly portion of Libraries: Total=81.1M resident=0K(0%) swapped_out_or_unallocated=81.1M(100%)\nWritable regions: Total=9444K written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=9444K(100%)\n\n VIRTUAL REGION \nREGION TYPE SIZE COUNT (non-coalesced) \n=========== ======= ======= \nSTACK GUARD 56.0M 1 \nStack 8192K 1 \nVM_ALLOCATE 12K 3 \n__DATA 1964K 3 \n__DATA_CONST 80K 1 \n__LINKEDIT 12.5M 4 \n__TEXT 68.7M 2 \ndyld private memory 1024K 1 \n=========== ======= ======= \nTOTAL 148.2M 16 \n",
"legacyInfo" : {
"threadTriggered" : {
}
},
"trialInfo" : {
"rollouts" : [
{
"rolloutId" : "6112e14f37f5d11121dcd519",
"factorPackIds" : {
"SIRI_TEXT_TO_SPEECH" : "62f3b97053c7e4550fbc6100"
},
"deploymentId" : 240000198
},
{
"rolloutId" : "6112dda2fc54bc3389840642",
"factorPackIds" : {
"SIRI_DICTATION_ASSETS" : "620aec83b02b354d3afd2f50"
},
"deploymentId" : 240000137
}
],
"experiments" : [
]
}
}
Model: MacBookPro15,1, BootROM 1731.140.2.0.0 (iBridge: 19.16.16066.0.0,0), 6 processors, 6-Core Intel Core i7, 2.6 GHz, 16 GB, SMC
Graphics: Intel UHD Graphics 630, Intel UHD Graphics 630, Built-In
Display: Color LCD, 2880 x 1800 Retina, Main, MirrorOff, Online
Graphics: Radeon Pro 560X, Radeon Pro 560X, PCIe, 4 GB
Memory Module: BANK 0/ChannelA-DIMM0, 8 GB, DDR4, 2400 MHz, SK Hynix, HMA81GS6AFR8N-UH
Memory Module: BANK 2/ChannelB-DIMM0, 8 GB, DDR4, 2400 MHz, SK Hynix, HMA81GS6AFR8N-UH
AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x7BF), wl0: Jul 12 2021 19:26:30 version 9.30.464.0.32.5.76 FWID 01-45ccefcd
Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
USB Device: USB31Bus
USB Device: T2Bus
USB Device: Touch Bar Backlight
USB Device: Touch Bar Display
USB Device: Apple Internal Keyboard / Trackpad
USB Device: Headset
USB Device: Ambient Light Sensor
USB Device: FaceTime HD Camera (Built-in)
USB Device: Apple T2 Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 47.5
Thunderbolt Bus: MacBook Pro, Apple Inc., 47.5
