Password Recovery Issue (3750 switch)

[Dmoreno69]

Hello Guys,

I was supposed to easily go thru a password recovery this morning. Bad news for my team: It did not work.

I am doing remote support. Switch is a 3750 running image c3750-IPSERVICESK9-M ver 12.2(50)SE. A stack composed of 4 members.

Load_Helper was not in the available command list but I read it was not necessary to execute it (would be there otherwise, I guess).

I did the flash_init, the .text renaming to. old and then issued boot... I was optimist until the boot completed and a login prompt came up!

So I moved a step backwards and got into switch or rommon mode again, issue: My renamed config file was there, plus a new and fresh config.text!!!

So what is the cisco doc missing here? Shall I do the recovery while connected to the Master switch otherwise it won't work?

Your advice will be greatly appreciated.

David M.

[Bobby Thekkekandam]

Hi David,

Yes, you must perform the password recovery procedure while connected to the stack master switch.

http://www.cisco.com/en/US/docs/switches/lan/catalyst3750/software/release/12.2_44_se/configuration/guide/swtrbl.html#wp1021182

I'm not sure which document you were referring to, but the one I linked does mention this in step 1. It's certainly possible that one or more of the many that are out there could be missing that information.

Hope that helps,

Bobby

[Dmoreno69]

Hello Bobby,

Thanks a lot for your reply.

The doc I was using is the following: http://www.cisco.com/en/US/products/hw/switches/ps628/products_password_recovery09186a0080094184.shtml

Thanks again!

David M.