Please need help to configure 3G SIM card for 887G router backup

[firestormnet]

Hi all.

I have one problem regarding a configuration (or setting up) of  3G SIM card for 887G router backup.

That SIM card had a PIN code, so I disabled it, and now I can see that 3G light flashes Blue, so it detects 3G network. Also I can see that modem tries to dial up to connect to network, but with no luck. It has CHAP APN. Also in configuration I've found that there is PPP CHAP username and password, but I don't have any of those. I've tried to configure my SIM card with Username and Password, but it doesn't save.

At the moment I have:

Cellular 0 is down, line protocol is down.

Dialer 2 is up (spoofing), line protocol is up (spoofing).

SIM card status is OK.

Network detects O2 - IRL - yes.

It detects the network, but cannot connect to it.

I'm not sure how to setup the SIM card or how to unlock it.

Any help will be appretiated.

[daviddun]

firestormnet,

THE 887G Router is not supported on the Small Business Forum, you may want to post at differnet forum to get better and faster answers to your problem.

I would call into TAC and open a case to help you  resolvew this issue

http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html#business

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[firestormnet]

Hi Arthur.

I wasn't sure where to post it. So 887G is too big for Small Business Routers 

will check the support as well.

Thanks

[daviddun]

firestormnet,

Actually it is how each product is supported by which support engineers. We have moved your post to this area where other experts can help you:

https://supportforums.cisco.com/community/netpro/network-infrastructure/switching

I hope it helps

[firestormnet]

Everything works now. I figured out how to using Cisco 800 series routers configuration guide.