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2987
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Replacing faulty 4507 Supervisor

maloyal
Level 1
Level 1

‎07-27-2021 08:09 AM

I searched and couldn't find definitive steps/answer:

My 4507 is showing a faulty supervisor:

Chassis Type : WS-C4507R

Power consumed by backplane : 40 Watts

Mod Ports Card Type                              Model              Serial No.
---+-----+--------------------------------------+------------------+-----------
 1     2  Supervisor II+ 1000BaseX (GBIC)        WS-X4013+          ***********
 2     2  Supervisor II+ 1000BaseX (GBIC)        WS-X4013+          ***********
 3    48  10/100/1000BaseT (RJ45)V, Cisco/IEEE   WS-X4548-GB-RJ45V  ***********
 4    48  10/100/1000BaseT (RJ45)V, Cisco/IEEE   WS-X4548-GB-RJ45V  ***********
 5    48  10/100/1000BaseT (RJ45)V, Cisco/IEEE   WS-X4548-GB-RJ45V  ***********
 6    48  10/100/1000BaseT (RJ45)V, Cisco/IEEE   WS-X4548-GB-RJ45V  ***********

 M MAC addresses                    Hw  Fw           Sw               Status
--+--------------------------------+---+------------+----------------+---------
 1 001d.a2de.3a80 to 001d.a2de.3a81 4.5 12.2(31r)SGA 12.2(37)SG1      Ok
 2 001d.a2de.3a82 to 001d.a2de.3a83 4.5 12.2(31r)SGA 12.2(37)SG1      Faulty
 3 001d.a2ee.9fa0 to 001d.a2ee.9fcf 3.3                               Ok
 4 001d.a2ee.9cd0 to 001d.a2ee.9cff 3.3                               Ok
 5 001d.a241.0310 to 001d.a241.033f 3.3                               Ok
 6 001d.a2ee.87a0 to 001d.a2ee.87cf 3.3                               Ok

Mod  Redundancy role     Operating mode      Redundancy status
----+-------------------+-------------------+----------------------------------
 1   Active Supervisor   SSO                 Active
 2   Standby Supervisor  SSO                 Standby cold

Can i just take a WS-X4013+ from an old/spare 4507 and replace the faulty supervisor here? Same model, OS etc, etc. Is it just hot swappable?

Chassis Type : WS-C4507R

Power consumed by backplane : 40 Watts

Mod Ports Card Type                              Model              Serial No.
---+-----+--------------------------------------+------------------+-----------
 1     2  Supervisor II+ 1000BaseX (GBIC)        WS-X4013+          ***********
 2     2  Supervisor II+ 1000BaseX (GBIC)        WS-X4013+          ***********
 3    48  10/100/1000BaseT (RJ45)V, Cisco/IEEE   WS-X4548-GB-RJ45V  ***********
 4    48  10/100/1000BaseT (RJ45)V, Cisco/IEEE   WS-X4548-GB-RJ45V  ***********
 5    48  10/100/1000BaseT (RJ45)V, Cisco/IEEE   WS-X4548-GB-RJ45V  ***********
 6    48  10/100/1000BaseT (RJ45)V, Cisco/IEEE   WS-X4548-GB-RJ45V  ***********

 M MAC addresses                    Hw  Fw           Sw               Status
--+--------------------------------+---+------------+----------------+---------
 1 001b.2a68.44c0 to 001b.2a68.44c1 4.5 12.2(31r)SGA 12.2(37)SG1      Ok
 2 001b.2a68.44c2 to 001b.2a68.44c3 4.5 12.2(31r)SGA 12.2(37)SG1      Ok
 3 001e.13fa.b9e0 to 001e.13fa.ba0f 3.3                               Ok
 4 001d.a2ee.71e0 to 001d.a2ee.720f 3.3                               Ok
 5 001d.a2ee.7420 to 001d.a2ee.744f 3.3                               Ok
 6 001d.a240.f560 to 001d.a240.f58f 3.3                               Ok

Mod  Redundancy role     Operating mode      Redundancy status
----+-------------------+-------------------+----------------------------------
 1   Active Supervisor   SSO                 Active
 2   Standby Supervisor  SSO                 Standby hot

System Failures:
----------------
Power Supply:   bad/off (see 'show power')

Will it inherit the config of the active supe or do i have to copy it?

 

Thanks

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12 Replies 12

balaji.bandi
Hall of Fame
Hall of Fame

‎07-27-2021 08:20 AM

Almost same way you doing, better documented here.

 

https://community.cisco.com/t5/networking-documents/installing-the-correct-ios-on-a-replacement-supervisor-rma-to/ta-p/3109028

 

 

BB

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maloyal
Level 1
Level 1
In response to balaji.bandi

‎07-27-2021 11:54 AM

Ok in the current 4507 i looked @ the bootflashes:

4507_Data#show bootflash:
-#- ED ----type---- --crc--- -seek-- nlen -length- ---------date/time--------- name
1   .. image        159C7F28  C123A0   32 12395296 Nov 5 2007 07:50:58 -06:00 cat4500-ipbase-mz.122-37.SG1.bin

14867552 bytes available (12395424 bytes used)

4507_Data#show slavebootflash:
-#- ED ----type---- --crc--- -seek-- nlen -length- ---------date/time--------- name
1   .. image        159C7F28  C123A0   32 12395296 Nov 5 2007 14:16:26 +00:00 cat4500-ipbase-mz.122-37.SG1.bin
2   .. unknown      1437361C  C12920   35     1280 Nov 21 2020 02:06:22 +00:00 post-2020.11.21.02.06.22-failed.txt

14866144 bytes available (12396832 bytes used)

So i tried copying the Post failed.txt file to read it:

4507_Data#copy slavebootflash: tftp:
Source filename []? post-2020.11.21.02.06.22-failed.txt
Address or name of remote host []? 172.24.10.102
Destination filename [post-2020.11.21.02.06.22-failed.txt]?
.....
%Error opening tftp://172.24.10.102/post-2020.11.21.02.06.22-failed.txt (Timed out)

4507_Data#copy slavebootflash: tftp:
Source filename [post-2020.11.21.02.06.22-failed.txt]?
Address or name of remote host []? 172.24.10.102
Destination filename [post-2020.11.21.02.06.22-failed.txt]? post.txt
.....
%Error opening tftp://172.24.10.102/post.txt (Timed out)

Both attempts created the destination file in the tftp directory but the file was 0 bytes and empty. How can i get this Post failed file to read it?

0 Helpful

Reza Sharifi
Hall of Fame
Hall of Fame
In response to maloyal

‎07-27-2021 12:27 PM - edited ‎07-27-2021 12:27 PM

As long as both Sups are configured as SSO (Which I see they are), all you have to do is take out the redundant sup in blade 2 and put the other one in. As long as the other sup has the same exact IOS as the faulty one and exact hardware, you should be fine. The sups and blades are all hot-swappable and the config from the primary sup will be synced into the backup once the new sup is inserted.

Verify with "sh redun" command

HTH

Giuseppe Larosa
Hall of Fame
Hall of Fame
In response to maloyal

‎07-27-2021 02:17 PM

Hello @maloyal ,

remember that the second supervisory is not operational this is the reason why you are not able to retrieve and upload files via TFTP.

in some cases the slavebootflash: is not accessible at all when a sup is faulty. Here you can list the files from the master supervisor.

 

all you can do is to remove the faulty supervisor and insert the other one but only if it is running the same exact IOS image.

 

Hope to help

Giuseppe

 

0 Helpful

maloyal
Level 1
Level 1
In response to Giuseppe Larosa

‎07-28-2021 08:07 AM

@Giuseppe Larosa wrote:

Hello @maloyal ,

remember that the second supervisory is not operational this is the reason why you are not able to retrieve and upload files via TFTP.

in some cases the slavebootflash: is not accessible at all when a sup is faulty. Here you can list the files from the master supervisor.

 

all you can do is to remove the faulty supervisor and insert the other one but only if it is running the same exact IOS image.

 

Hope to help

Giuseppe

 

Should i be able to use the console port of the faulty supe? I plugged in and got nothing.

0 Helpful

Reza Sharifi
Hall of Fame
Hall of Fame
In response to maloyal

‎07-28-2021 08:43 AM

Should i be able to use the console port of the faulty supe? I plugged in and got nothing.

It depends on what has gone wrong with the sup. You may not see anything because the hardware has gone bad. If it was a software crash, you could possibly reseat the sup and see something on the console. But if you are going to reseat the bad sup you may as well put a good working one in there and replace it.

HTH 

0 Helpful

balaji.bandi
Hall of Fame
Hall of Fame
In response to maloyal

‎07-28-2021 01:45 AM

Since Active / Standby Sup, you can download to Active supervisor with different name and copy to slave supervisor flash once it copied to active one.

 

or get flash disk to copy easy way doing.

 

BB

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apogeenet
Level 1
Level 1

‎07-28-2021 06:35 PM

you should be able to either reseat or deny and approve power to the faulty Sup.  You should see it reboot via console, and possible show you what is wrong.  If you do not see console activity on the faulty Sup while reseating it and with a known good console terminal (test the console cable and adapter on the good sup), it's likely damaged beyond repair.  The replacement Sup may not come directly to SSO HA, without manual firmware patching.  If you get this gray market, not advising or condoning, but understand that's one of the last vehicle to buy 4500 sups at this point, I would update the ROMMON and IOS even if it is on the right code!  I wouldn't trust anything off gray market to have come without a rootkit installed, regardless of stars on the sellers profile....  

0 Helpful

maloyal
Level 1
Level 1
In response to apogeenet

‎08-02-2021 06:59 AM

The replacement sup is from an identical 4507 that we purchased @ the same time as the one in production, it was just decommissioned bout a year ago.

I put in the replacement supe and the redundancy mode now shows RPR and Standby Cold. Do i just set mode to SSO?

 

4507_Data#show module
Chassis Type : WS-C4507R

Power consumed by backplane : 40 Watts

Mod Ports Card Type                              Model              Serial No.
---+-----+--------------------------------------+------------------+-----------
 1     2  Supervisor II+ 1000BaseX (GBIC)        WS-X4013+          ***********
 2     2  Supervisor II+ 1000BaseX (GBIC)        WS-X4013+          ***********
 3    48  10/100/1000BaseT (RJ45)V, Cisco/IEEE   WS-X4548-GB-RJ45V  ***********
 4    48  10/100/1000BaseT (RJ45)V, Cisco/IEEE   WS-X4548-GB-RJ45V  ***********
 5    48  10/100/1000BaseT (RJ45)V, Cisco/IEEE   WS-X4548-GB-RJ45V  ***********
 6    48  10/100/1000BaseT (RJ45)V, Cisco/IEEE   WS-X4548-GB-RJ45V  ***********

 M MAC addresses                    Hw  Fw           Sw               Status
--+--------------------------------+---+------------+----------------+---------
 1 001d.a2de.3a80 to 001d.a2de.3a81 4.5 12.2(31r)SGA 12.2(37)SG1      Ok
 2 001d.a2de.3a82 to 001d.a2de.3a83 4.5 12.2(31r)SGA 12.2(37)SG1      Ok
 3 001d.a2ee.9fa0 to 001d.a2ee.9fcf 3.3                               Ok
 4 001d.a2ee.9cd0 to 001d.a2ee.9cff 3.3                               Ok
 5 001d.a241.0310 to 001d.a241.033f 3.3                               Ok
 6 001d.a2ee.87a0 to 001d.a2ee.87cf 3.3                               Ok

Mod  Redundancy role     Operating mode      Redundancy status
----+-------------------+-------------------+----------------------------------
 1   Active Supervisor   RPR                 Active
 2   Standby Supervisor  RPR                 Standby cold

The Bold supe above is the replacement:

4507_Data#show redundancy
Redundant System Information :
------------------------------
       Available system uptime = 36 weeks, 2 days, 11 hours, 30 minutes
Switchovers system experienced = 0
              Standby failures = 1
        Last switchover reason = none

                 Hardware Mode = Duplex
    Configured Redundancy Mode = Stateful Switchover
     Operating Redundancy Mode = RPR
              Maintenance Mode = Disabled
                Communications = Up

Current Processor Information :
-------------------------------
               Active Location = slot 1
        Current Software state = ACTIVE
       Uptime in current state = 36 weeks, 2 days, 11 hours, 30 minutes
                 Image Version = Cisco IOS Software, Catalyst 4500 L3 Switch Software (cat4500-IPBASE-M), Version 12.2(37)SG1, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2007 by Cisco Systems, Inc.
Compiled Mon 30-Jul-07 14:11 by prod_rel_team
                          BOOT =
        Configuration register = 0x2101

Peer Processor Information :
----------------------------
              Standby Location = slot 2
        Current Software state = STANDBY COLD
       Uptime in current state = 47 minutes
                 Image Version = Cisco IOS Software, Catalyst 4500 L3 Switch Software (cat4500-IPBASEK9-M), Version 12.2(37)SG1, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2007 by Cisco Systems, Inc.
Compiled Mon 30-Jul-07 14:00 by prod_
                          BOOT =
        Configuration register = 0x2101
0 Helpful

apogeenet
Level 1
Level 1

‎08-03-2021 08:41 PM

Yes, as follows:

Switch> enable
Switch# configure terminal
Enter configuration commands, one per line. End with CNTL/Z.
Switch(config)# redundancy
Switch(config-red)# mode sso
Switch(config-red)# end
Switch# show redundancy

0 Helpful

maloyal
Level 1
Level 1
In response to apogeenet

‎08-06-2021 10:06 AM

@apogeenet wrote:

Yes, as follows:

Switch> enable
Switch# configure terminal
Enter configuration commands, one per line. End with CNTL/Z.
Switch(config)# redundancy
Switch(config-red)# mode sso
Switch(config-red)# end
Switch# show redundancy

Ok ran it, said it would reset the Standby and after it booted back up...still shows RPR Mode and STANDBY COLD.

0 Helpful

apogeenet
Level 1
Level 1
In response to maloyal

‎08-08-2021 10:35 AM

You can try, but shouldn't be required.  Do you now see redundancy mode SSO when doing a "show redundancy" command? You should go to standby hot.  Try doing a write mem, and then reboot if needed.

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