RV345 routing, why does cisco do nothing?

[ferdinando.alde]

I wonder if Cisco exists for small routers or is interested only in the assistance of big ones.

They have in production a router that does not work and it seems that those who bought it are abandoned with an unusable "piece of iron". Which, however, was paid based on the specifics of operation.
Seen from the customer's side, it looks like a scam. Truly incredible.

The flaw is the lack of return from static routes ... it does not seem to me a marginal problem, but a real firmware defect.

And no solution news can be read.
What should I do? Change producer hoping for greater seriousness?
And throw away the RV345P ......

[Flavio Miranda]

Hi @ferdinando.alde

 I understand your situation but chances are that no one from Cisco actually read this as this is an open community and usually people here and independent professionals.

 I recommend you try Cisco directly if you didn't already or maybe explain your technical problem. Maybe someone here have a solution for that.

 Good look mate.

[Georg Pauwen]

Hello,

--> The flaw is the lack of return from static routes <--

What exactly doesn't work ? You enter a static route and there is no return traffic ?

Also, which firmware are you running ? The latest is release 1.0.01.17 .

[ferdinando.alde]

Yes. The firmware is the 1.0.01.17. And the problem is the return traffic
from a static route. Also from a device following a forwarded port.

On RV130 and RV325 in other sites with the same setup all run well. The
RV345P has a failed firmware and Cisco seems to make nothing to solve.

The product are tested? Or client must test and wait ....

Ferdinando Alde'

f.alde@mcs.it

[Georg Pauwen]

Hello,

what do you mean by return traffic from a static route ? And what do you mean by a device following a forwarded port ? Can you post screenshots of what you have configured ?

Sorry for the confusion...

[ferdinando.alde]

I'm sure that you know what is a static route.

I can ping a client on a static route but TCP, in an SMB connection don't
return the content.

It is interesting that a ping or a tracert are perfect ..... but it also
serves to function every other request. You do not live only by ping !!!!

[Georg Pauwen]

What device is the other hop, the other end of the static route ? Is there anything else between the clients except for the RV345 and the device at the remote end of the static route ?

Do you have any firewall or security features enabled on the RV345 ?

And what OS are your clients running, Windows (10) ? Which SMB version are you talking about, v1, v2, v3 ?

Sorry, lots of questions, but I have a feeling the problem is not so much with the static route, as that seems to be working, but rather with something else...

[ferdinando.alde]

Very simple: I'm using a RV325 where all runs perfectly, and the 345 is
actually dismounted. In the attach you can find the routes. The
192.168.12.12 is a Intel/NUC (Windows 10 with the TCP routing on) and act as
gateway to an OpenVPN. When you ping an address (ie. 192.168.132.100) the
345 replay well, if you try to open a directory on the same address nothing
succeed, with the RV325 you can work.

If i put the same routes to my PC all works .. but I need to have my
192.168.12.1 as gateway . My pc is a portable ...

Why in the same setup the RV325 works and the RV345P no? The firewall setup
is the same.

I know I can work with thw RV325, but I need for this router in another
site, and I do not want to throw away the RV345P purchased for this site and
where I need the POE outlets and the link-aggregation

[ferdinando.alde]

Ho Georg,

in your opinion what is a router that does not do any routing?
Even if you log in from the WAN on a specific port, the answer does not return ....

[Georg Pauwen]

Hello,

is this what your setup looks like ?

Windows 10 laptop (192.168.12.12) --> RV345 (LAN 192.168.12.1 - WAN) --> Remote End --> Server (192.168.132.100) ?

It might be a language problem, but I cannot figure out what you are doing. TCP routing on ? What do you mean by that ? Gateway to OpenVPN ?  Same routes to my PC all works ?

Post in your original language (Spanish ?)...and post a schematic drawing of what your setup looks like, including all devices and how they are connected. If PING works, the static route works. SMB works at a higher layer, so the problem must  be elsewhere. 

[ferdinando.alde]

Hi Georg,

this is the network map.

If I set the route on the laptop 192.168.12.100:

"route 192.168.132.0 mask 255.255.255.0 192.168.12.12"

everything works perfectly. And it works because I avoid switching from the
router.

But I also have a VOIP connection where I can not fix routes. Also I can not
fix a permanent route on the laptop because I do not need it only here.

In order to work I connected an RV325 and everything works. But this router
is not mine ............

Nando

[Georg Pauwen]

Hello,

where in your drawing is network 192.168.132.0 ? How is that connected to the rest ?

[ferdinando.alde]

Is on the other side of the OpenVpn. On a static IP, in my office in Milano.

All my WAN is based on static IPs.

[Georg Pauwen]

How does 192.168.12.12 get to 192.168.132.0 ? What is the next hop ?

Post the traceroute from 192.168.12.100 to 192.168.132.100, and the output of 'route print' from the OpenVPN server (192.168.12.12)...

[ferdinando.alde]

Hi Georg,

It's all!

Nando