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Several switch ports are showing down

Rsbell
Beginner
Beginner

Unable to ping tools.cisco.com from my switch after receiving this message. Assuming it has to do with our smart license. How can I resolve this? Thanks!

 

Jun 10 12:49:26.090 EST: %CALL_HOME-5-SL_MESSAGE_FAILED: Fail to send out Smart Licensing message to: https://tools.cisco.com/its/service/oddce/services/DDCEService (ERR 205 : Request Aborted)
Jun 10 12:49:26.091 EST: %SMART_LIC-3-COMM_FAILED: Communications failure with the Cisco Smart Software Manager (CSSM) : Fail to send out Call Home HTTP message.
Jun 10 12:49:56.089 EST: %CRYPTO_ENGINE-5-KEY_DELETED: A key named SLA-KeyPair2 has been removed from key storage
Jun 10 12:50:02.316 EST: %CRYPTO_ENGINE-5-KEY_ADDITION: A key named SLA-KeyPair2 has been generated or imported by crypto-engine
Jun 10 12:50:02.492 EST: %PKI-6-CONFIGAUTOSAVE: Running configuration saved to NVRAM
Jun 10 12:50:43.695 EST: %CALL_HOME-5-SL_MESSAGE_FAILED: Fail to send out Smart Licensing message to: https://tools.cisco.com/its/service/oddce/services/DDCEService (ERR 205 : Request Aborted)
Jun 10 12:50:43.696 EST: %SMART_LIC-3-COMM_FAILED: Communications failure with the Cisco Smart Software Manager (CSSM) : Fail to send out Call Home HTTP message.
Jun 10 12:51:13.698 EST: %CRYPTO_ENGINE-5-KEY_DELETED: A key named SLA-KeyPair2 has been removed from key storage
Jun 10 12:51:19.070 EST: %CRYPTO_ENGINE-5-KEY_ADDITION: A key named SLA-KeyPair2 has been generated or imported by crypto-engine
Jun 10 12:51:19.244 EST: %PKI-6-CONFIGAUTOSAVE: Running configuration saved to NVRAM
Jun 10 12:52:00.465 EST: %CALL_HOME-5-SL_MESSAGE_FAILED: Fail to send out Smart Licensing message to: https://tools.cisco.com/its/service/oddce/services/DDCEService (ERR 205 : Request Aborted)
Jun 10 12:52:00.466 EST: %SMART_LIC-3-COMM_FAILED: Communications failure with the Cisco Smart Software Manager (CSSM) : Fail to send out Call Home HTTP message.
Jun 10 12:52:30.465 EST: %CRYPTO_ENGINE-5-KEY_DELETED: A key named SLA-KeyPair2 has been removed from key storage
Jun 10 12:52:33.778 EST: %CRYPTO_ENGINE-5-KEY_ADDITION: A key named SLA-KeyPair2 has been generated or imported by crypto-engine
Jun 10 12:52:33.953 EST: %PKI-6-CONFIGAUTOSAVE: Running configuration saved to NVRAM
Jun 10 12:53:15.217 EST: %CALL_HOME-5-SL_MESSAGE_FAILED: Fail to send out Smart Licensing message to: https://tools.cisco.com/its/service/oddce/services/DDCEService (ERR 205 : Request Aborted)
Jun 10 12:53:15.218 EST: %SMART_LIC-3-COMM_FAILED: Communications failure with the Cisco Smart Software Manager (CSSM) : Fail to send out Call Home HTTP message.
Jun 10 12:53:45.217 EST: %CRYPTO_ENGINE-5-KEY_DELETED: A key named SLA-KeyPair2 has been removed from key storage
Jun 10 12:53:51.261 EST: %AAAA-4-CLI_DEPRECATED: WARNING: Command has been added to the configuration using a type 0 password. However, type 0 passwords will soon be deprecated. Migrate to a supported password type
.Jun 10 12:53:53.445 EST: %SYS-6-LOGGINGHOST_STARTSTOP: Logging to host 10.12.20.210 port 0 CLI Request Triggered
Jun 10 12:53:54.633 EST: %SYS-6-LOGGINGHOST_STARTSTOP: Logging to host 10.12.20.210 port 514 started - CLI initiated
Jun 10 12:53:55.689 EST: %CRYPTO_ENGINE-5-KEY_DELETED: A key named FountainRock.frederickcountymd.gov has been removed from key storage
Jun 10 12:53:57.071 EST: %CRYPTO_ENGINE-5-KEY_ADDITION: A key named SLA-KeyPair2 has been generated or imported by crypto-engine
Jun 10 12:53:57.264 EST: %PKI-4-NOCONFIGAUTOSAVE: Configuration was modified. Issue "write memory" to save new IOS PKI configuration
Jun 10 12:54:02.118 EST: %CRYPTO_ENGINE-5-KEY_ADDITION: A key named FountainRock.frederickcountymd.gov has been generated or imported by crypto-engine
Jun 10 12:54:10.733 EST: %SYS-5-CONFIG_I: Configured from console by rbell on vty0 (10.12.3.102)
Jun 10 12:54:38.097 EST: %CALL_HOME-5-SL_MESSAGE_FAILED: Fail to send out Smart Licensing message to: https://tools.cisco.com/its/service/oddce/services/DDCEService (ERR 205 : Request Aborted)
Jun 10 12:54:38.098 EST: %SMART_LIC-3-COMM_FAILED: Communications failure with the Cisco Smart Software Manager (CSSM) : Fail to send out Call Home HTTP message.

1 ACCEPTED SOLUTION

Accepted Solutions

Leo Laohoo
VIP Community Legend VIP Community Legend
VIP Community Legend

@Rsbell wrote:

Jun 10 12:53:15.217 EST: %CALL_HOME-5-SL_MESSAGE_FAILED: Fail to send out Smart Licensing message to: https://tools.cisco.com/its/service/oddce/services/DDCEService (ERR 205 : Request Aborted)
Jun 10 12:53:15.218 EST: %SMART_LIC-3-COMM_FAILED: Communications failure with the Cisco Smart Software Manager (CSSM) : Fail to send out Call Home HTTP message.


FN - 72323 - Cisco IOS XE Software: QuoVadis Root CA 2 Decommission Might Affect Smart Licensing, Smart Call Home, and Other Functionality

View solution in original post

3 REPLIES 3

Flavio Miranda
Advisor
Advisor

Hi

 That correct.  Something broke or had been changed on your network and the switch lost recheability with Cisco cloud.

Leo Laohoo
VIP Community Legend VIP Community Legend
VIP Community Legend

@Rsbell wrote:

Jun 10 12:53:15.217 EST: %CALL_HOME-5-SL_MESSAGE_FAILED: Fail to send out Smart Licensing message to: https://tools.cisco.com/its/service/oddce/services/DDCEService (ERR 205 : Request Aborted)
Jun 10 12:53:15.218 EST: %SMART_LIC-3-COMM_FAILED: Communications failure with the Cisco Smart Software Manager (CSSM) : Fail to send out Call Home HTTP message.


FN - 72323 - Cisco IOS XE Software: QuoVadis Root CA 2 Decommission Might Affect Smart Licensing, Smart Call Home, and Other Functionality

Thank you - this resolved the issue I was having by doing the work around. Eventually I will need to upload the code on this swt as it is currently running 16.12.4.

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