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Several switch ports are showing down

Armymanryno
Level 1
Level 1

Unable to ping tools.cisco.com from my switch after receiving this message. Assuming it has to do with our smart license. How can I resolve this? Thanks!

 

Jun 10 12:49:26.090 EST: %CALL_HOME-5-SL_MESSAGE_FAILED: Fail to send out Smart Licensing message to: https://tools.cisco.com/its/service/oddce/services/DDCEService (ERR 205 : Request Aborted)
Jun 10 12:49:26.091 EST: %SMART_LIC-3-COMM_FAILED: Communications failure with the Cisco Smart Software Manager (CSSM) : Fail to send out Call Home HTTP message.
Jun 10 12:49:56.089 EST: %CRYPTO_ENGINE-5-KEY_DELETED: A key named SLA-KeyPair2 has been removed from key storage
Jun 10 12:50:02.316 EST: %CRYPTO_ENGINE-5-KEY_ADDITION: A key named SLA-KeyPair2 has been generated or imported by crypto-engine
Jun 10 12:50:02.492 EST: %PKI-6-CONFIGAUTOSAVE: Running configuration saved to NVRAM
Jun 10 12:50:43.695 EST: %CALL_HOME-5-SL_MESSAGE_FAILED: Fail to send out Smart Licensing message to: https://tools.cisco.com/its/service/oddce/services/DDCEService (ERR 205 : Request Aborted)
Jun 10 12:50:43.696 EST: %SMART_LIC-3-COMM_FAILED: Communications failure with the Cisco Smart Software Manager (CSSM) : Fail to send out Call Home HTTP message.
Jun 10 12:51:13.698 EST: %CRYPTO_ENGINE-5-KEY_DELETED: A key named SLA-KeyPair2 has been removed from key storage
Jun 10 12:51:19.070 EST: %CRYPTO_ENGINE-5-KEY_ADDITION: A key named SLA-KeyPair2 has been generated or imported by crypto-engine
Jun 10 12:51:19.244 EST: %PKI-6-CONFIGAUTOSAVE: Running configuration saved to NVRAM
Jun 10 12:52:00.465 EST: %CALL_HOME-5-SL_MESSAGE_FAILED: Fail to send out Smart Licensing message to: https://tools.cisco.com/its/service/oddce/services/DDCEService (ERR 205 : Request Aborted)
Jun 10 12:52:00.466 EST: %SMART_LIC-3-COMM_FAILED: Communications failure with the Cisco Smart Software Manager (CSSM) : Fail to send out Call Home HTTP message.
Jun 10 12:52:30.465 EST: %CRYPTO_ENGINE-5-KEY_DELETED: A key named SLA-KeyPair2 has been removed from key storage
Jun 10 12:52:33.778 EST: %CRYPTO_ENGINE-5-KEY_ADDITION: A key named SLA-KeyPair2 has been generated or imported by crypto-engine
Jun 10 12:52:33.953 EST: %PKI-6-CONFIGAUTOSAVE: Running configuration saved to NVRAM
Jun 10 12:53:15.217 EST: %CALL_HOME-5-SL_MESSAGE_FAILED: Fail to send out Smart Licensing message to: https://tools.cisco.com/its/service/oddce/services/DDCEService (ERR 205 : Request Aborted)
Jun 10 12:53:15.218 EST: %SMART_LIC-3-COMM_FAILED: Communications failure with the Cisco Smart Software Manager (CSSM) : Fail to send out Call Home HTTP message.
Jun 10 12:53:45.217 EST: %CRYPTO_ENGINE-5-KEY_DELETED: A key named SLA-KeyPair2 has been removed from key storage
Jun 10 12:53:51.261 EST: %AAAA-4-CLI_DEPRECATED: WARNING: Command has been added to the configuration using a type 0 password. However, type 0 passwords will soon be deprecated. Migrate to a supported password type
.Jun 10 12:53:53.445 EST: %SYS-6-LOGGINGHOST_STARTSTOP: Logging to host 10.12.20.210 port 0 CLI Request Triggered
Jun 10 12:53:54.633 EST: %SYS-6-LOGGINGHOST_STARTSTOP: Logging to host 10.12.20.210 port 514 started - CLI initiated
Jun 10 12:53:55.689 EST: %CRYPTO_ENGINE-5-KEY_DELETED: A key named FountainRock.frederickcountymd.gov has been removed from key storage
Jun 10 12:53:57.071 EST: %CRYPTO_ENGINE-5-KEY_ADDITION: A key named SLA-KeyPair2 has been generated or imported by crypto-engine
Jun 10 12:53:57.264 EST: %PKI-4-NOCONFIGAUTOSAVE: Configuration was modified. Issue "write memory" to save new IOS PKI configuration
Jun 10 12:54:02.118 EST: %CRYPTO_ENGINE-5-KEY_ADDITION: A key named FountainRock.frederickcountymd.gov has been generated or imported by crypto-engine
Jun 10 12:54:10.733 EST: %SYS-5-CONFIG_I: Configured from console by rbell on vty0 (10.12.3.102)
Jun 10 12:54:38.097 EST: %CALL_HOME-5-SL_MESSAGE_FAILED: Fail to send out Smart Licensing message to: https://tools.cisco.com/its/service/oddce/services/DDCEService (ERR 205 : Request Aborted)
Jun 10 12:54:38.098 EST: %SMART_LIC-3-COMM_FAILED: Communications failure with the Cisco Smart Software Manager (CSSM) : Fail to send out Call Home HTTP message.

1 Accepted Solution

Accepted Solutions

Leo Laohoo
Hall of Fame
Hall of Fame

@Armymanryno wrote:

Jun 10 12:53:15.217 EST: %CALL_HOME-5-SL_MESSAGE_FAILED: Fail to send out Smart Licensing message to: https://tools.cisco.com/its/service/oddce/services/DDCEService (ERR 205 : Request Aborted)
Jun 10 12:53:15.218 EST: %SMART_LIC-3-COMM_FAILED: Communications failure with the Cisco Smart Software Manager (CSSM) : Fail to send out Call Home HTTP message.


FN - 72323 - Cisco IOS XE Software: QuoVadis Root CA 2 Decommission Might Affect Smart Licensing, Smart Call Home, and Other Functionality

View solution in original post

3 Replies 3

Hi

 That correct.  Something broke or had been changed on your network and the switch lost recheability with Cisco cloud.

Leo Laohoo
Hall of Fame
Hall of Fame

@Armymanryno wrote:

Jun 10 12:53:15.217 EST: %CALL_HOME-5-SL_MESSAGE_FAILED: Fail to send out Smart Licensing message to: https://tools.cisco.com/its/service/oddce/services/DDCEService (ERR 205 : Request Aborted)
Jun 10 12:53:15.218 EST: %SMART_LIC-3-COMM_FAILED: Communications failure with the Cisco Smart Software Manager (CSSM) : Fail to send out Call Home HTTP message.


FN - 72323 - Cisco IOS XE Software: QuoVadis Root CA 2 Decommission Might Affect Smart Licensing, Smart Call Home, and Other Functionality

Thank you - this resolved the issue I was having by doing the work around. Eventually I will need to upload the code on this swt as it is currently running 16.12.4.

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