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SG350-52p V3 - Fan Speed Controllers with Fault Detection error

John Rodriguez
Level 1
Level 1

Was wondering if anyone has received this error and what is the resolution.  

 

%Box-W-I2C-FAILURE-READ: I2C failed to read information from device at address 0x1B on bus 0 offset 0x04, component TC654E Fan Speed Controllers with Fan Fault Detection  

 

Just purchased these 2 switches in February but not installed until mid April.  This just started happening in the last couple weeks.  Even with no devices connected this is happening. Can't get any help from TAC because we're past the 90 day mark from purchase.  The company didn't get a contract as in all the years of having cisco products, they've never had an issue until today.  Both switches have the latest firmware.  

 

Any thoughts?

3 Replies 3

balaji.bandi
Hall of Fame
Hall of Fame

I saw this, but it's for a much older version of the firmware... You'd think the newest version of the firmware would have a fix?  But it appears there's not.  What if any, is the impact to the switch?

I would suggest raising a Small business TAC case to investigate for you if the device cover still in smartnet

 

 

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