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SG500: Stackport solid green + stack switches restart randomly

sg500p user
Level 1
Level 1

Hello,

 

we have a stack of 6 "SG500-52P" switches.

Connected via SFP-H10GB-Cu1M cable.

 

Interface Speed is 5Gb/s.

 

FW is 1.4.9.4

Boot Version is 1.4.0.02

Stackmode is Native Stacking.

Ring Topology, Layer 2 Mode and 4 Queues.

EEE is off.

 

For the past weeks we keep getting network failures.

Last night we filmed the whole stack with a camera and we documented that the LED for the Master Switch on Switch1 went off and on, for about a second.

Thats when a network failure actually happened.

Incidentally we saw that the LEDs of the Stackportcable between switch 4 and 5 is solid green, all the other LEDs of the Stackportcables are blinking.

We already swapped the Stackportcable between switch 4 and 5 with a factory new one but it didnt solve the problem, while it's still solid green.

 

Stack Topology:

S1 -> S2

S2 -> S3

S3 -> S4

S4 -> S5

S5 -> S6

S6 -> S1

 

Any suggestions?

 

2147461786 2018-Sep-11 13:39:24 Informational %STCK SYSL-I-UNITMSG: UNIT ID 5,Msg:%FFO-I-FFO-COMPLETE: Fast Failover is disabled      
2147461787 2018-Sep-11 13:39:24 Informational %STCK SYSL-I-UNITMSG: UNIT ID 6,Msg:%FFO-I-FFO-COMPLETE: Fast Failover is disabled      
2147461788 2018-Sep-11 13:39:24 Warning %STCK SYSL-W-UNITMSG: UNIT ID 2,Msg:%FFO-W-FFO-ACTIVE: Fast Failover is triggered      
2147461789 2018-Sep-11 13:39:24 Warning %STCK SYSL-W-UNITMSG: UNIT ID 2,Msg:%CSCDLAG-W-DOWN: Stack port S4 operational status is Down      
2147461790 2018-Sep-11 13:39:24 Warning %STCK SYSL-W-UNITMSG: UNIT ID 3,Msg:%FFO-W-FFO-ACTIVE: Fast Failover is triggered      
2147461791 2018-Sep-11 13:39:24 Warning

%STCK SYSL-W-UNITMSG: UNIT ID 3,Msg:%CSCDLAG-W-DOWN: Stack port S3 operational status is Down      

2147461773 2018-Sep-11 13:39:29 Informational %STCK SYSL-I-UNITMSG: UNIT ID 2,Msg:%FFO-I-FFO-OPER: Fast Failover is enabled      
2147461774 2018-Sep-11 13:39:29 Informational %STCK SYSL-I-UNITMSG: UNIT ID 3,Msg:%FFO-I-FFO-OPER: Fast Failover is enabled      
2147461775 2018-Sep-11 13:39:27 Informational %STCK SYSL-I-UNITMSG: UNIT ID 6,Msg:%FFO-I-FFO-OPER: Fast Failover is enabled      
2147461776 2018-Sep-11 13:39:27 Informational %STCK SYSL-I-UNITMSG: UNIT ID 5,Msg:%FFO-I-FFO-OPER: Fast Failover is enabled      
2147461777 2018-Sep-11 13:39:27 Informational %STCK SYSL-I-UNITMSG: UNIT ID 4,Msg:%FFO-I-FFO-OPER: Fast Failover is enabled      
2147461778 2018-Sep-11 13:39:27 Informational %STCK SYSL-I-UNITMSG: UNIT ID 2,Msg:%CSCDLAG-I-ACTIVE: Stack port S4 is active in stack LAG 1      
2147461779 2018-Sep-11 13:39:27 Informational %STCK SYSL-I-UNITMSG: UNIT ID 2,Msg:%CSCDLAG-I-UP: Stack port S4 operational status is UP      
2147461780 2018-Sep-11 13:39:27 Informational %STCK SYSL-I-UNITMSG: UNIT ID 3,Msg:%CSCDLAG-I-ACTIVE: Stack port S3 is active in stack LAG 1      
2147461781 2018-Sep-11 13:39:27 Informational %STCK SYSL-I-UNITMSG: UNIT ID 3,Msg:%CSCDLAG-I-UP: Stack port S3 operational status is UP      
2147461782 2018-Sep-11 13:39:27 Informational %FFO-I-FFO-OPER: Fast Failover is enabled      
2147461783 2018-Sep-11 13:39:25 Informational %STCK SYSL-I-UNITMSG: UNIT ID 3,Msg:%FFO-I-FFO-COMPLETE: Fast Failover is disabled      
2147461784 2018-Sep-11 13:39:25 Informational %STCK SYSL-I-UNITMSG: UNIT ID 2,Msg:%FFO-I-FFO-COMPLETE: Fast Failover is disabled      
2147461785 2018-Sep-11 13:39:24 Informational %STCK SYSL-I-UNITMSG: UNIT ID 4,Msg:%FFO-I-FFO-COMPLETE: Fast Failover is disabled      
2 Replies 2

pieterh
VIP
VIP

as both S2 and S3 report the connection down i would suggest to check/replace the cable between S2 and S3

the link between 4 and 5 is equal distance from S1 (master) and steady light means no error, but similar like STP blocking port.

 

2147461789 2018-Sep-11 13:39:24 Warning %STCK SYSL-W-UNITMSG: UNIT ID 2,Msg:%CSCDLAG-W-DOWN: Stack port S4 operational status is Down      
2147461790 2018-Sep-11 13:39:24 Warning %STCK SYSL-W-UNITMSG: UNIT ID 3,Msg:%FFO-W-FFO-ACTIVE: Fast Failover is triggered      
2147461791 2018-Sep-11 13:39:24 Warning

%STCK SYSL-W-UNITMSG: UNIT ID 3,Msg:%CSCDLAG-W-DOWN: Stack port S3 operational status is Down      

Thanks for your Reply pieter

 

Yes, The cable from S3 to S4 has already been replaced.

With no success.

 

Would it be an idea to disable STP on Stacking Ports?

Is it even possible?

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