SG550XG-8F8T accessing GUI stuck at 'processing data 50%'

[Romein]

Hi 

Since a while I can't access my switch anymore via the GUI. It is stuck at 40-50%.

I did update the firmware to image_tesla_cbs350_hybrid_2.5.7.85 but that didn't change anything.

I can connect to the switch via telnet.

Latest months I could access the switch via GUI but the connection did freeze every minute for a few seconds.

Don't know if that has anything to do with it.

[pieterh]

as first step you could clear your browser cache

[Romein]

didn't work

[balaji.bandi]

are you trying with hostname if so, try with IP address let us know how it goes.

[Romein]

I always login with the ip-address.

[balaji.bandi]

after upgrade it was broken, then looks like some bug here.....may be contact SMB tac for help.

[Romein]

It was broken before upgrading the firmware. That's why I tried that. Any idea how I can contact SMB?

[balaji.bandi]

https://www.cisco.com/c/en/us/support/web/tsd-cisco-small-business-support-center-contacts.html

[Romein]

Thanks, I'll contact them en keep you all updated!

[Romein]

Hm, I see I need a service contract for that. I don't have one anymore. The switches are about 5 years old.

[balaji.bandi]

These device more rely on GUI config, if you could reset to factory and check if that is better.

[Romein]

This switch is in a production enviroment (school) so I can't just try something new. It will have to wait till next holidays...

As long as it doesn't crash too often I can live with it.