Re: SM-ES2-24 module ios problem

Ariq Ibne Aziz · ‎02-15-2014

HI I was working with the SM-ES2-24 Module and found that the ios was corrupted. I uploaded the new ios and was trying to boot it from the new ios.During change the boot system command the command was accepted but during booting, there was an error. and the Module went through rommon mode.

I had no other choice but to use xmodem. during uploading the new image using xmodem the module hanged and I had to restarted the module.

After that I m not being able to upload the new image. Even im not getting the console of the SM-Es2-24 module.

Probably the flash is corrupted. the show inventory shows the Module but CDP neighbors shows no output.

Need a solution for this problem. Can any one please advice ????

Leo Laohoo · ‎02-15-2014

During change the boot system command the command was accepted but during booting, there was an error. and the Module went through rommon mode.

Post the entire bootup process. I want to see the complete output in particular.

What I want to know is this: Where did you get the IOS and, most importantly of all, did you compare the MD5 hash value (of the file you've downloaded) against the MD5 hash value found in the Cisco website?

Ariq Ibne Aziz · ‎02-15-2014

I had another similar module and I downloaded the IOS using tftp from that module.

Here is the full story :

https://supportforums.cisco.com/message/4164810#4164810

did you compare the MD5 hash value (of the file you've downloaded) against the MD5 hash value found in the Cisco website?

Ans: No i Didnt checked the MD5 has value. I got the IOS from another module. My client bought two modules and the problemtic module had IOS problem,So he didnt take it and told me to fix it. the client is a BANK.

Let me know if you have any other query

THanks for your quick response

ARIQ

Leo Laohoo · ‎02-15-2014

Ariq,

Same as previous post: Post the entire bootup process. I want to see the module boot as well as the error message(s).

Ariq Ibne Aziz · ‎02-15-2014

Hi

Thanks for helping me...

please check the following:

I have provided you booting process, show version,show inventory,ip int br. The serial numbers output is omitted.

Please let me know if the problem can be fixed.

Best Regards

Ariq

=~=~=~=~=~=~=~=~=~=~=~= PuTTY log 2014.02.16 09:56:35 =~=~=~=~=~=~=~=~=~=~=~=

System Bootstrap, Version 15.0(1r)M15, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Total memory size = 512 MB - On-board = 512 MB, DIMM0 = 0 MB

CISCO2911/K9 platform with 524288 Kbytes of main memory

Main memory is configured to 72/-1(On-board/DIMM0) bit mode with ECC enabled

Readonly ROMMON initialized

program load complete, entry point: 0x80803000, size: 0x1b340

IOS Image Load Test

___________________

Digitally Signed Release Software

program load complete, entry point: 0x81000000, size: 0x516efd8

Self decompressing the image : ############################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################## [OK]

Smart Init is enabled

smart init is sizing iomem

TYPE MEMORY_REQ

SM Slot 1 0x00600000

Onboard devices &

buffer pools 0x0228F000

-----------------------------------------------

TOTAL: 0x0288F000

Rounded IOMEM up to: 44Mb.

Using 8 percent iomem. [44Mb/512Mb]

Restricted Rights Legend

Use, duplication, or disclosure by the Government is

subject to restrictions as set forth in subparagraph

(c) of the Commercial Computer Software - Restricted

Rights clause at FAR sec. 52.227-19 and subparagraph

(c) (1) (ii) of the Rights in Technical Data and Computer

Software clause at DFARS sec. 252.227-7013.

cisco Systems, Inc.

170 West Tasman Drive

San Jose, California 95134-1706

Cisco IOS Software, C2900 Software (C2900-UNIVERSALK9-M), Version 15.2(2)T1, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Compiled Wed 29-Feb-12 20:40 by prod_rel_team

This product contains cryptographic features and is subject to United

States and local country laws governing import, export, transfer and

use. Delivery of Cisco cryptographic products does not imply

third-party authority to import, export, distribute or use encryption.

Importers, exporters, distributors and users are responsible for

compliance with U.S. and local country laws. By using this product you

agree to comply with applicable laws and regulations. If you are unable

to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:

http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to

export@cisco.com.

Cisco CISCO2911/K9 (revision 1.0) with 479232K/45056K bytes of memory.

Processor board ID FGL1617114U

5 Gigabit Ethernet interfaces

2 terminal lines

DRAM configuration is 64 bits wide with parity enabled.

255K bytes of non-volatile configuration memory.

250880K bytes of ATA System CompactFlash 0 (Read/Write)

Press RETURN to get started!

Jan 2 12:00:04.447: %IOS_LICENSE_IMAGE_APPLICATION-6-LICENSE_LEVEL: Module name = c2900 Next reboot level = ipbasek9 and License = ipbasek9

Feb 16 03:59:54.623: %IFMGR-7-NO_IFINDEX_FILE: Unable to open nvram:/ifIndex-table No such file or directory

Feb 16 04:00:08.735: %LINK-3-UPDOWN: Interface GigabitEthernet0/0, changed state to up

Feb 16 04:00:08.735: %LINK-3-UPDOWN: Interface GigabitEthernet0/1, changed state to down

Feb 16 04:00:08.735: %LINK-3-UPDOWN: Interface GigabitEthernet0/2, changed state to down

Feb 16 04:00:08.735: %LINK-3-UPDOWN: Interface GigabitEthernet1/0, changed state to up

Feb 16 04:00:09.683: %LINEPROTO-5-UPDOWN: Line protocol on Interface Vlan1, changed state to down

Feb 16 04:00:09.931: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0/0, changed state to up

Feb 16 04:00:09.931: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0/1, changed state to down

Feb 16 04:00:09.931: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0/2, changed state to down

Feb 16 04:00:09.931: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0, changed state to up

Feb 16 04:00:10.931: %SYS-5-CONFIG_I: Configured from memory by console

Feb 16 04:00:12.927: %LINK-5-CHANGED: Interface Embedded-Service-Engine0/0, changed state to administratively down

Feb 16 04:00:12.927: %LINK-5-CHANGED: Interface GigabitEthernet0/1, changed state to administratively down

Feb 16 04:00:12.927: %LINK-5-CHANGED: Interface GigabitEthernet0/2, changed state to administratively down

Feb 16 04:00:13.099: %LINK-3-UPDOWN: Interface GigabitEthernet1/1, changed state to up

Feb 16 04:00:13.491: %SYS-5-RESTART: System restarted --

Cisco IOS Software, C2900 Software (C2900-UNIVERSALK9-M), Version 15.2(2)T1, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Compiled Wed 29-Feb-12 20:40 by prod_rel_team

Feb 16 04:00:13.659: %SNMP-5-COLDSTART: SNMP agent on host Router is undergoing a cold start

Feb 16 04:00:14.279: %LINEPROTO-5-UPDOWN: Line protocol on Interface Embedded-Service-Engine0/0, changed state to down

Feb 16 04:00:14.279: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/1, changed state to up

Feb 16 04:00:42.095: %LINEPROTO-5-UPDOWN: Line protocol on Interface Vlan1, changed state to up

User Access Verification

Username: cisco

Password:

Router#show inven

Router#show inventory

NAME: "CISCO2911/K9 chassis", DESCR: "CISCO2911/K9 chassis"

PID: CISCO2911/K9 , VID: V05 , SN: FGL1617

NAME: "SM-ES2-24: EtherSwitch SM L2 + 23 10/100 + 1 10/100/1000 on Slot 1", DESCR: "SM-ES2-24: EtherSwitch SM L2 + 23 10/100 + 1 10/100/1000"

PID: SM-ES2-24 , VID: V01 , SN: FOC16122

NAME: "C2911 AC Power Supply", DESCR: "C2911 AC Power Supply"

PID: PWR-2911-AC , VID: V04 , SN: DCA1611R

Router#

Router#show ip int br

Interface IP-Address OK? Method Status Protocol

Embedded-Service-Engine0/0 unassigned YES NVRAM administratively down down

GigabitEthernet0/0 192.168.1.30 YES NVRAM up up

GigabitEthernet0/1 unassigned YES NVRAM administratively down down

GigabitEthernet0/2 unassigned YES NVRAM administratively down down

GigabitEthernet1/0 192.168.10.1 YES NVRAM up up

GigabitEthernet1/1 unassigned YES unset up up

Vlan1 unassigned YES unset up up

Router#show flash

-#- --length-- -----date/time------ path

1 85390352 Apr 24 2012 10:11:50 +00:00 c2900-universalk9-mz.SPA.152-2.T1.bin

2 2903 Apr 24 2012 10:19:46 +00:00 cpconfig-29xx.cfg

3 3000320 Apr 24 2012 10:19:58 +00:00 cpexpress.tar

4 1038 Apr 24 2012 10:20:06 +00:00 home.shtml

5 122880 Apr 24 2012 10:20:14 +00:00 home.tar

6 1697952 Apr 24 2012 10:20:28 +00:00 securedesktop-ios-3.1.1.45-k9.pkg

7 415956 Apr 24 2012 10:20:50 +00:00 sslclient-win-1.1.4.176.pkg

8 8688674 Feb 13 2014 09:07:14 +00:00 c2960sm-lanbasek9-mz.122-52.EX1.bin

157151232 bytes available (99336192 bytes used)

Router#show cdp nei

Router#show cdp neighbors

Capability Codes: R - Router, T - Trans Bridge, B - Source Route Bridge

S - Switch, H - Host, I - IGMP, r - Repeater, P - Phone,

D - Remote, C - CVTA, M - Two-port Mac Relay

Device ID Local Intrfce Holdtme Capability Platform Port ID

MikroTik Gig 0/0 81 R MikroTik ether3-slave-local

Router#

Router#show ip int br

Interface IP-Address OK? Method Status Protocol

Embedded-Service-Engine0/0 unassigned YES NVRAM administratively down down

GigabitEthernet0/0 192.168.1.30 YES NVRAM up up

GigabitEthernet0/1 unassigned YES NVRAM administratively down down

GigabitEthernet0/2 unassigned YES NVRAM administratively down down

GigabitEthernet1/0 192.168.10.1 YES NVRAM up up

GigabitEthernet1/1 unassigned YES unset up up

Vlan1 unassigned YES unset up up

Router#show ver

Router#show version

Cisco IOS Software, C2900 Software (C2900-UNIVERSALK9-M), Version 15.2(2)T1, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Compiled Wed 29-Feb-12 20:40 by prod_rel_team

ROM: System Bootstrap, Version 15.0(1r)M15, RELEASE SOFTWARE (fc1)

Router uptime is 1 minute

System returned to ROM by power-on

System restarted at 03:59:47 UTC Sun Feb 16 2014

System image file is "flash0:c2900-universalk9-mz.SPA.152-2.T1.bin"

Last reload type: Normal Reload

Last reload reason: power-on

This product contains cryptographic features and is subject to United

States and local country laws governing import, export, transfer and

use. Delivery of Cisco cryptographic products does not imply

third-party authority to import, export, distribute or use encryption.

Importers, exporters, distributors and users are responsible for

compliance with U.S. and local country laws. By using this product you

--More-- agree to comply with applicable laws and regulations. If you are unable

to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:

http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to

export@cisco.com.

Cisco CISCO2911/K9 (revision 1.0) with 479232K/45056K bytes of memory.

Processor board ID FGL1617114U

5 Gigabit Ethernet interfaces

2 terminal lines

DRAM configuration is 64 bits wide with parity enabled.

255K bytes of non-volatile configuration memory.

250880K bytes of ATA System CompactFlash 0 (Read/Write)

License Info:

License UDI:

-------------------------------------------------

--More-- Device# PID SN

-------------------------------------------------

*0 CISCO2911/K9 FGL1617114U

Technology Package License Information for Module:'c2900'

-----------------------------------------------------------------

Technology Technology-package Technology-package

Current Type Next reboot

------------------------------------------------------------------

ipbase ipbasek9 Permanent ipbasek9

security None None None

uc None None None

data None None None

Configuration register is 0x2102

Router#

Ariq Ibne Aziz · ‎02-15-2014

Hi

I forgot to tell you that, I uploaded the SM image to router. It was not there, I uploaded it in the flash:

The final problem is that Im not being able to connect with the module. Thats all

thanks

Leo Laohoo · ‎02-15-2014

I forgot to tell you that, I uploaded the SM image to router. It was not there, I uploaded it in the flash:

Ahhhh ... Ok. I see the file. I need to talk to you about the version of IOS you are using. But that's later.

The final problem is that Im not being able to connect with the module.

Have you looked at this document before: http://www.cisco.com/c/en/us/td/docs/routers/access/interfaces/software/feature/guide/eesm_sw.html#wp1920381

Ariq Ibne Aziz · ‎02-15-2014

I tried using the password break command but not being able to reach the sw console.

here is the output :

Router#service-module g1/0 password-reset

Do you want to proceed with password reset process?[confirm]

Starting password reset process...

Wait for 50 secs for password reset process to complete

Router#

[Resuming connection 1 to 192.168.10.1 ... ]

Is there any other way ?

Leo Laohoo · ‎02-15-2014

Ok, thanks for the output.

Could I trouble you if you can provide the same output (bootup process) of the switch module please?

Ariq Ibne Aziz · ‎02-15-2014

Hi LEO

I told you , Im not being able to get the Console of SW.

When I type: service-module giga1/0 session

Nothing comes out

Router#service-module giga1/0 session

Trying 192.168.10.1, 2067 ... Open

Sorry I cant provide you the Output.Can you tellme that how can I Connect with the SW module ? so that i can give you the bootup process ?

Thanks for your support

Leo Laohoo · ‎02-15-2014

Router#service-module giga1/0 session

That's not the correct proceedure as stated in the website I've posted.

Did you try "service-module G1/0 password-reset"?

Ariq Ibne Aziz · ‎02-15-2014

Ya I tried,,check my post above...

Im giving the output again...........Please check.

Router#service-module g1/0 password-reset

Do you want to proceed with password reset process?[confirm]

Starting password reset process...

Wait for 50 secs for password reset process to complete

Router#

[Resuming connection 1 to 192.168.10.1 ... ]

Leo Laohoo · ‎02-15-2014

[Resuming connection 1 to 192.168.10.1 ... ]

Ctrl + Shift + 6 + X

Ariq Ibne Aziz · ‎02-15-2014

I have done this.

Wait for 50 secs for password reset process to complete

Router#

[Resuming connection 1 to 192.168.10.1 ... ]

Router#

After resetting password nothing happens.. Cant login to switch.

Ctrl + Shift + 6 + X takes me back to the router's console

Ariq Ibne Aziz · ‎02-15-2014

I can you you an webex or team viewer session . Would you like to do that ?