Smartnet Privileges Inquiry

[Mahmoud Saad]

Hello, i have a smartnet " only" for Catalyst 6500.Today i was chatting with cisco representative and after telling him CCO he told me that my smartnet includes the following:

CCO Access 2 No Data

Software Center Access GRANTED No Data

Major Software Updates GRANTED No Data

Minor Software Updates GRANTED No Data

Maintenance Software Releases GRANTED No Data

my question is , am i entitled "only" for Catalyst 6500 related software downloads ? or i can download other products software downloads for example LMS, IP telephony  stuff that is not included in contract ?

Thanks

[Richard Burts]

I am not sure how to interpret the parameters that are in your post. But my recent experience with Cisco download is that it very strictly allows download of software only that is specifically related to the service contract related to your ID.

HTH

Rick

[Mahmoud Saad]

Thanks for help