Automatically generate a Cisco Service Request that includes associated diagnostics and is sent to the appropriate engineer at the Technical Assistance Center (TAC)
Receive Call Home messages, detailed diagnostics, recommendations, inventory, field notices, security advisories, and End-of-Life notices through a Web-based portal
Available in August 2007, Smart Call Home will be supported through Cisco SMARTnet Service on the Catalyst 6500 Platform with the 12.2(33)SXH IOS release. Over time, Smart Call Home capability will be added to other current and next generation Cisco products. If you would like to be advised as soon as the new 12.2(33)SXH IOS release is available so that you can start using Smart Call Home, please fill out the notification form.
To begin using Smart Call Home:
Download and install the 12.2(33)SXH IOS release (available in August 2007)
Use the Quickstart Guide (PDF) to:
Configure your device
Register for Smart Call Home
well , we are cisco partner and we should can buy a smartnet by ourself, Im looking for the right web page or the steps to buy a smartnet.
Ok, Gotcha... Here you go
login to CCO with your partner login and go down to where it says you want to create a new contract or add devices to an existing contract.
If you are a Cisco Partner you should be able to contact one of their ditributors such as Techdata or Ingram Micro and they can assist you in creating a SMS quote, you could quote Package type Smartnet, or log into the SCC tool and do the quote yourself.
If you are a Cisco Partner and you have queries on how to Enroll a device on SmartNet, please do reach out to your Cisco Services Account Manager or your Cisco Partner Services Development Manager for guidance and they will be able to guide you on how to enroll.