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SX350X-24F - restart in a loop

PROTECHIT
Level 1
Level 1

Hello,

We have two Cisco SX350X-24F switches in a stack. They have worked for 2 months without any problems. Last night one of them suddenly started rebooting over and over again. Access was only possible through the console cable. Restoring the factory settings did not help. With no more ideas, we still only had the option of swapping firmware files. First, we swapped the firmware file to the non-active version - 2.5.8.15 but it didn't change anything. Then, we swapped it back to active version - 2.5.9.16 and after restarting the switch started up normally.

The question is - what happened here? Attached is a file with logs from the device.

Regards.

1 Accepted Solution

Accepted Solutions

balaji.bandi
Hall of Fame
Hall of Fame

Looks for me Bug :

https://quickview.cloudapps.cisco.com/quickview/bug/CSCvo48821

But if you still see the reboot again, contact SMB tac for replacement or assitance.

BB

***** Rate All Helpful Responses *****

How to Ask The Cisco Community for Help

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2 Replies 2

balaji.bandi
Hall of Fame
Hall of Fame

Looks for me Bug :

https://quickview.cloudapps.cisco.com/quickview/bug/CSCvo48821

But if you still see the reboot again, contact SMB tac for replacement or assitance.

BB

***** Rate All Helpful Responses *****

How to Ask The Cisco Community for Help

PROTECHIT
Level 1
Level 1

Thank You for Your reply. In the end, the switch no longer starts properly at all. Replacement on the way.

Regards.