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System returned to ROM by power cycle at 19:20:01 UTC Wed May 31 2017 (SP by power on)

AldoB
Level 1
Level 1

A 6500 computer restarted unexpectedly and with the Show version command it returns the following:


System returned to ROM by power cycle at 19:20:01 UTC Wed May 31 2017 (SP by power on)
System restarted at 10:11:39 MEXICO Thu Aug 27 2020

Last reset from s/w reset


I did not generate any Crash file, I already validated it, looking for documentation in Cisco I found that with the command "show logging onboard module 1 continuous start" I could obtain extra information about what could have happened:

 

--------------------------------------------------------------------------------
UPTIME CONTINUOUS INFORMATION
--------------------------------------------------------------------------------
Time Stamp | Reset | Uptime
MM/DD/YYYY HH:MM:SS | Reason | years weeks days hours minutes
--------------------------------------------------------------------------------
08/27/2020 09:20:42 0xA1 0 1 5 1 0
--------------------------------------------------------------------------------

 

In the same documentation I found what 0xA1 means, and it is this "Reset data converted to generic data" But there is nothing more information, I don't know what that really means.

 

If I enter the same command and let it show me for a longer time, the same thing appears several times on different dates, so it has happened several times.

UPTIME CONTINUOUS INFORMATION
--------------------------------------------------------------------------------
Time Stamp | Reset | Uptime
MM/DD/YYYY HH:MM:SS | Reason | years weeks days hours minutes
--------------------------------------------------------------------------------
01/19/2020 10:53:24 0xA1 0 11 0 1 0
05/01/2020 07:45:44 0xA1 0 14 4 19 0
05/23/2020 10:19:11 0xA1 0 3 1 2 0
06/08/2020 09:14:34 0xA1 0 2 1 22 0
06/27/2020 15:39:41 0xA1 0 2 5 6 0
06/28/2020 17:37:06 0xA1 0 0 1 1 0
06/29/2020 14:53:27 0xA1 0 0 0 19 0
07/01/2020 23:32:08 0xA1 0 0 2 8 0
07/02/2020 19:59:47 0xA1 0 0 0 20 0
08/12/2020 15:13:27 0xA1 0 5 5 19 0
08/15/2020 07:25:32 0xA1 0 0 2 16 0
08/27/2020 09:20:42 0xA1 0 1 5 1 0
--------------------------------------------------------------------------------

Do you know what this really means, if I could be facing a hardware problem?

2 Replies 2

Leo Laohoo
Hall of Fame
Hall of Fame

Is the supervisor card in Slot 1?  

It´s correct, the supervisor are in the Slot 1.

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