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troubleshooting menu 9200l not shown

cisco77009350
Level 1
Level 1

hi, i use a cisco Sw 9200l 24p-4g. I can't use the troubleshooting menu because the sub menus not shown.

the picture attached. please help me. IOS XE 17.13.1 and IOS XE 17.15.1 tested.

 

error.jpg

16 Replies 16

bdarcyevans
Level 1
Level 1

Did this ever get resolved? I just upgraded my C9200L-48P-4X's and C9200CX-12P-2X2G's from 17.9.5 to 17.12.4 and now I am having the exact same problem. Per above, the Troubleshooting page is perfect on my C9300-24P's running the exact same version.

Leo Laohoo
Hall of Fame
Hall of Fame

CSCwn56767 (C9200 : Troubleshooting page does not load correctly on 17.12 & 17.15)