Solved: Unable to factory reset cisco 9300L switch to default settings.

New2Cisco · ‎05-10-2024

Hello All,

We are unable to reset our switch to the factory settings. Its a new switch out off the box that we configured (attempted to configure) and hosed it up. The factory default password isn't working user ID cisco and PW using the system SN. We tried removing the power, holding the mode button and restoring power with no luck. It does boot to the "switch:" prompt but nothing after this point. Could you please advise how we can resolve this issue?

Thanks,

Patric

M02@rt37 · ‎05-11-2024

Hello @New2Cisco

You sure you follow this ?

Power cycle the switch. Immediatly press and hold the Mode button. Hold the button till the Status LED will go amber. Then on the console you should be in Boot Loader...

In that forum, Mode button does not function like this, so try also:

1.Reboot your C9300

2.Do not touch that Mode button now

3.Pay close attention to the console during boot. When the line "Last reset cause: SoftwareReload" appears, press the Mode button 3 times.

Best regards
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