06-12-2019 08:30 AM
Hi everyone,
I am in the process of upgrading a 6509 switch from WS-SUP720-3B to VS-SUP2T-10G. When I installed the 2 line cards, one of them came with the following error:
System Bootstrap, Version 12.2(50r)SYS3, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 2012 by cisco Systems, Inc.
PYRAMID platform with 2097152 Kbytes of main memory
Autoboot executing command: "boot "
bootdisk:%s72044-atafslib-m: Digitally Signed Release Software with key version A
Initializing ATA monitor library...
string is bootdisk:s2t54-ipbasek9-mz.SPA.152-1.SY4.bin
bootdisk:%s72044-atafslib-m: Digitally Signed Release Software with key version A
Initializing ATA monitor library...
bootdisk:s2t54-ipbasek9-mz.SPA.152-1.SY4.bin: Digitally Signed Release Software with key version A
Self extracting the image... [OK]
Self decompressing the image : ########################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################### [OK]
*** No sreloc section
Restricted Rights Legend
Use, duplication, or disclosure by the Government is
subject to restrictions as set forth in subparagraph
(c) of the Commercial Computer Software - Restricted
Rights clause at FAR sec. 52.227-19 and subparagraph
(c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS sec. 252.227-7013.
cisco Systems, Inc.
170 West Tasman Drive
San Jose, California 95134-1706
Cisco IOS Software, s2t54 Software (s2t54-IPBASEK9-M), Version 15.2(1)SY4, RELEASE SOFTWARE (fc4)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2017 by Cisco Systems, Inc.
Compiled Mon 10-Apr-17 14:56 by prod_rel_team
Uncorrectable read, I/O timeout access address 0xFA5A4010
I/O bus timeout interrupt status register 0x80000000
%Software-forced reload
02:21:24 UTC Sat Jun 8 2019: Unexpected exception to CPU: vector 1500, PC = 0x52D1974 , LR = 0x52D190C
-Traceback= 0x52D1974z 0x86D5428z 0x52C5AB0z 0x505C658z 0x505C658z 0x52C5B60z
Traceback sent to CMP
CPU Register Context:
MSR = 0x00029200 CR = 0x28000082 CTR = 0x076FEDA0 XER = 0x00000000
R0 = 0x052D190C R1 = 0x52DD87D8 R2 = 0xFFF7FFF7 R3 = 0x52E21E48
R4 = 0xFFFFFFFE R5 = 0x00000000 R6 = 0x0A210830 R7 = 0x00000000
R8 = 0x0C270000 R9 = 0x00000000 R10 = 0x00029200 R11 = 0x076FEDA0
R12 = 0x24000048 R13 = 0x0121F000 R14 = 0x05F31CCC R15 = 0x00000000
R16 = 0x00000000 R17 = 0x0DF80000 R18 = 0x0C250000 R19 = 0x11D10000
R20 = 0x0C24803C R21 = 0x0C609FF0 R22 = 0x106194F4 R23 = 0x106193EC
R24 = 0x106195F8 R25 = 0x10620000 R26 = 0x0000FFFF R27 = 0x0DF85118
R28 = 0x00000002 R29 = 0x0C2729F4 R30 = 0x52DD8804 R31 = 0x00000000
TEXT_START : 0x0410015C
DATA_START : 0x0C000000
*** System received a Software Forced Crash ***
signal= 0x17, code= 0x1500, context= 0xdff9be4
PC = 0x52d1974, Vector = 0x1500, SP = 0x52dd87d8
System Bootstrap, Version 12.2(50r)SYS3, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 2012 by cisco Systems, Inc.
PYRAMID platform with 2097152 Kbytes of main memory
rommon 1 >
I have tried powering off the module using hw-module module x reset with no success. I have also re-seated the card with the same results.
Is there any way I can get away without an RMA?
Cheers.
06-12-2019 11:30 AM
Hello,
it looks like a critical issue.
>>Uncorrectable read, I/O timeout access address 0xFA5A4010
I/O bus timeout interrupt status register 0x80000000
And
>>
*** System received a Software Forced Crash ***
signal= 0x17, code= 0x1500, context= 0xdff9be4
PC = 0x52d1974, Vector = 0x1500, SP = 0x52dd87d8
I have tried to look for any occurrence of signal= 0x17, code= 0x1500, context= 0xdff9be4.
I have found a report of a German provider. It is related to an older supervisor but their corrective action was an RMA,
You can see here
http://status.ovh.com/?do=details&id=2850
Hope to help
Giuseppe
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