Why EEM not recoginzed on IOS 12.4(15)T

[carrollha]

I have four 2811 routers with IOS 12.4(15)T installed.  Embedded Event Manager was introduced in IOS 12.3(4)T, why do I not have it?!  I've been at this for over a month, does anyone have any idea why when I try to see the command 'event manager' I get Unrecognized command?

Example:

Router# enable 15

Router# conf t

Router(config)# event manager ?

% Unrecognized command

According to all EEM documentation I can find, this should work on our machines!  Can someone supply a reason why it wouldn't?  Am I not doing something like "enabling" eem in some random mode somewhere?

(pulling my hair out)

-Heath Carroll

[Richard Burts]

Heath

From the output that you posted I notice that you are specifying enable 15. I wonder if this indicates that you have been manipulating privilege levels on this router?

Perhaps we might gain some insight if you would post the output of show run | incl privilege

Also perhaps it would help if you post the output of show version

HTH

Rick

[carrollha]

Rick, thanks for the reply.

Not that I'm aware of. I'm a grad student and my PhD gave me the things to help with my research, but he's had them awhile.  _I_ have not fiddled with anything other than trying to get tclsh and eem working on the things.  I specified level 15 only because I assume (perhaps wrongly ?) that I should have access to everything possible with that level.  Those commands also don't work with just the default 'enable' either.

To specifically answer your requests for clarification:

Router#show run | incl privilege

username spid privilege 15 secret 5

username carrollh privilege 15 secret 5

It is strongly suggested that you create a new username with a privilege level

username privilege 15 secret 0

privilege level 15

privilege level 15

Router#

I feel I should point out that the only login existing when I got the things was the spid p15 s5 user, and it prompted me to make a new username as above. I created carrollh at p15 s0, but it shows here as secret 5. I don't know why.

Also:

Router#show version

Cisco IOS Software, 2800 Software (C2800NM-IPBASE-M), Version 12.4(15)T10, RELEA

SE SOFTWARE (fc3)

Technical Support: http://www.cisco.com/techsupport

Copyright (c) 1986-2009 by Cisco Systems, Inc.

Compiled Mon 14-Sep-09 14:01 by prod_rel_team

ROM: System Bootstrap, Version 12.4(13r)T11, RELEASE SOFTWARE (fc1)

Router1 uptime is 13 minutes

System returned to ROM by power-on

System image file is "flash:c2800nm-ipbase-mz.124-15.T10.bin"

Cisco 2811 (revision 53.50) with 249856K/12288K bytes of memory.

Processor board ID FTX1344A0WF

11 FastEthernet interfaces

DRAM configuration is 64 bits wide with parity enabled.

239K bytes of non-volatile configuration memory.

62720K bytes of ATA CompactFlash (Read/Write)

Configuration register is 0x2102

Router#

Any light you can shine would be great!

-Heath

[glen.grant]

   Perhaps it is not included in the ipbase feature set , you may need a more advanced feature set.

[Richard Burts]

Heath

Thanks for the additional information that you posted. It does confirm that the router has not been configured with special privilege levels.

There is an explanation about the password in the user ID that you created. You created the user ID specifying p15 s0. s0 specifies that you supplied the password in cleat text. But the running config uses s5 which indicates that the password is protected/encrypted at level 5 (which is an MD5 hash of the password and not the password itself).

It may be that the suggestion from Glen identifies the issue. I have looked through lots of documentation about EEM and have not found any thing tht describes a dependency on the feature set. But I did use the Cisco Feature Navigator (www.cisco.com/go/cfn) and it does seem to indicate that you need a feature set such as Enterprise Base, or Advanced Security, or Enterprise Services to get support for EEM.

HTH

Rick