11-23-2016 05:46 AM - edited 03-08-2019 08:16 AM
My catalyst WS-C4500X-32 rebooted by reason: critical software exception.
#sh ver
Cisco IOS Software, IOS-XE Software, Catalyst 4500 L3 Switch Software (cat4500e-UNIVERSAL-M), Version 03.06.05.E RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2016 by Cisco Systems, Inc.
Compiled Thu 02-Jun-16 05:08 by prod_rel_teamCisco IOS-XE software, Copyright (c) 2005-2015 by cisco Systems, Inc.
All rights reserved. Certain components of Cisco IOS-XE software are
licensed under the GNU General Public License ("GPL") Version 2.0. The
software code licensed under GPL Version 2.0 is free software that comes
with ABSOLUTELY NO WARRANTY. You can redistribute and/or modify such
GPL code under the terms of GPL Version 2.0.
(http://www.gnu.org/licenses/gpl-2.0.html) For more details, see the
documentation or "License Notice" file accompanying the IOS-XE software,
or the applicable URL provided on the flyer accompanying the IOS-XE
software.ROM: 15.0(1r)SG6
core uptime is 32 minutes
System returned to ROM by reload
System restarted at 16:05:01 MSK Wed Nov 23 2016
Running default software
Jawa Revision 2, Winter Revision 0x0.0x1CLast reload reason: Critical software exception
License Information for 'WS-C4500X-32'
License Level: entservices Type: Permanent
Next reboot license Level: entservicescisco WS-C4500X-32 (MPC8572) processor (revision 4) with 4194304K bytes of physical memory.
Processor board ID JAE163708V3
MPC8572 CPU at 1.5GHz, Cisco Catalyst 4500X
Last reset from Reload
603 Virtual Ethernet interfaces
32 Ten Gigabit Ethernet interfaces
511K bytes of non-volatile configuration memory.Configuration register is 0x2101
Crashinfo in attachment.
Last command in cisco:
monitor session 1 source cpu both
monitor session 1 destination int te1/7
after 5-10 minutes catalyst rebooted
11-23-2016 07:28 AM
Hi -
I recommend opening a TAC case. This is likely a bug. Looking at the bug tracker, this has happened on another platform (Catalyst 4000). See CSCti54018
PSC
11-24-2016 02:33 AM
- Upgrade switch to most recent gold-starred release.
M.
11-24-2016 07:28 AM
Hi -
At the time of the original post, the switch is on the latest gold-starred version. That is why I recommended that he open a TAC case.
PSC
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide