WS-C6513 bus error at PC 0x415D5FEC, address 0x0"

Pear11 · ‎05-14-2018

WS-C6513 Switch is reloaded with the error message " bus error at PC 0x415D5FEC, address 0x0" all the services are down and restarted.

Last reload reason: bus error at PC 0x415D5FEC, address 0x0

any one help this to fix..!

Leo Laohoo · ‎05-15-2018

Post the complete output to the command "dir sup-bootflash:".

Pear11 · ‎05-15-2018

sup-bootflash:crashinfo_SP_20180514-123158-IST.

Writing crashinfo to bootflash:crashinfo_SP_20180514-123158-ISTast_req_pak: getbuffer failed, size 772
1y22w: SP: -Traceback= 411817D8z 415D9958z 404CA014z 404CF324z 40A11E1Cz 40A11E08z
1y22w: SP: icc_get_ucast_req_pak: getbuffer failed, size 772
1y22w: SP: -Traceback= 411817D8z 415D9958z 404CA014z 404CF324z 40A11E1Cz 40A11E08z
1y22w: SP: icc_get_ucast_req_pak: getbuffer failed, size 772
1y22w: SP: -Traceback= 411817D8z 415D9958z 404CA014z 404CF324z 40A11E1Cz 40A11E08z
1y22w: SP: IPC: Server send failed MSG: ptr: 0x506A3558, flags: 0x4108, retries: 9, seq: 0x217E680, refcount: 2, rpc_result = 0x0, data_bu
ffer = 0x4606ADD4, header = 0x873C8C8, data = 0x873C8E8 || HDR: src: 0x10000, dst: 0x2170007, index: 0, seq: 59008, sz: 1468, type: 0, fl
ags: 0x1414, ext_flags: 0x0, hi: 0x54C486D2, lo: 0xF70 || DATA: 00 02 00 81 00 81 00 04 00 00 05 80 00 00 00 00 00 00 00 80 00 00 10 00 0
0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 0
0 00 00 00 00 00 00 00 00 00
1y22w: SP: IPC: Server send failed MSG: ptr: 0x46143188, flags: 0x4108, retries: 9, seq: 0x217E681, refcount: 2, rpc_result = 0x0, data_bu
ffer = 0x4607DE38, header = 0x87E02C8, data = 0x87E02E8 || HDR: src: 0x10000, dst: 0x2170007, index: 0, seq: 59009, sz: 1468, type: 0, fl
ags: 0x1414, ext_flags: 0x0, hi: 0x54C486D2, lo: 0x5BC0F70 || DATA: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00
1y22w: SP: IPC: Server send failed MSG: ptr: 0x5066CAB8, flags: 0x14109, retries: 9, seq: 0x217E682, refcount: 2, rpc_result = 0x0, data_b
uffer = 0x46045CDC, header = 0x85FDCC8, data = 0x85FDCE8 || HDR: src: 0x10000, dst: 0x2170007, index: 0, seq: 59010, sz: 1016, type: 0, f
lags: 0x1434, ext_flags: 0x0, hi: 0x54C486D2, lo: 0xB780F70 || DATA: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00
1y22w: SP: IPC: Server send failed MSG: ptr: 0x460BB35C, flags: 0x4108, retries: 9, seq: 0x217E6B5, refcount: 2, rpc_result = 0x0, data_bu
ffer = 0x505DD254, header = 0x85FCBC8, data = 0x85FCBE8 || HDR: src: 0x10000, dst: 0x2170007, index: 0, seq: 59061, sz: 1468, type: 0, fl
ags: 0x1414, ext_flags: 0x0, hi: 0x54C48709, lo: 0xF5A || DATA: 00 7F 00 00 0F 56 00 28 00 01 00 66 00 00 00 00 00 00 00 00 00 00 00 00 0
0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 42 0C 00 00 00 00 00 93 5E F2 00 00 00 00 00 00 00 00 00 00 0
0 00 00 00 00 00 00 00 00 00
1y22w: SP: IPC: Server send failed MSG: ptr: 0x50697DE8, flags: 0x4108, retries: 9, seq: 0x217E6B6, refcount: 2, rpc_result = 0x0, data_bu
ffer = 0x460373A0, header = 0x85806C8, data = 0x85806E8 || HDR: src: 0x10000, dst: 0x2170007, index: 0, seq: 59062, sz: 1468, type: 0, fl
ags: 0x1414, ext_flags: 0x0, hi: 0x54C48709, lo: 0x5BC0F5A || DATA: 00 00 00 00 00 00 00 00 00 00 00 00 00 8D 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 04 00 00 00 00 00 00 01 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00
1y22w: SP: IPC: Server send failed MSG: ptr: 0x460F7E74, flags: 0x14109, retries: 9, seq: 0x217E6B7, refcount: 2, rpc_result = 0x0, data_b
uffer = 0x505E1194, header = 0x861EBC8, data = 0x861EBE8 || HDR: src: 0x10000, dst: 0x2170007, index: 0, seq: 59063, sz: 994, type: 0, fl
ags: 0x1434, ext_flags: 0x0, hi: 0x54C48709, lo: 0xB780F5A || DATA: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 B6 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 0E 60 00 00 00 00 00 1C F6 EF 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00
1y22w: SP: icc_get_ucast_req_pak: getbuffer failed, size 628
1y22w: SP: -Traceback= 411817D8z 415D9958z 404CA014z 404CF324z 40A11E1Cz 40A11E08z
1y22w: SP: icc_get_ucast_req_pak: getbuffer failed, size 634
1y22w: SP: -Traceback= 411817D8z 415D9958z 404CA014z 404CF324z 40A11E1Cz 40A11E08z
1y22w: SP: icc_get_ucast_req_pak: getbuffer failed, size 638
1y22w: SP: -Traceback= 411817D8z 415D9958z 404CA014z 404CF324z 40A11E1Cz 40A11E08z
1y22w: SP: icc_get_ucast_req_pak: getbuffer failed, size 639
1y22w: SP: -Traceback= 411817D8z 415D9958z 404CA014z 404CF324z 40A11E1Cz 40A11E08z
1y22w: SP: icc_get_ucast_req_pak: getbuffer failed, size 634
1y22w: SP: -Traceback= 411817D8z 415D9958z 404CA014z 404CF324z 40A11E1Cz 40A11E08z
1y22w: SP: icc_get_ucast_req_pak: getbuffer failed, size 638
1y22w: SP: -Traceback= 411817D8z 415D9958z 404CA014z 404CF324z 40A11E1Cz 40A11E08z
1y22w: SP: icc_get_ucast_req_pak: getbuffer failed, size 782
1y22w: SP: -Traceback= 411817D8z 415D9958z 404CA014z 404CF324z 40A11E1Cz 40A11E08z
1y22w: SP: icc_get_ucast_req_pak: getbuffer failed, size 772
1y22w: SP: -Traceback= 411817D8z 415D9958z 404CA014z 404CF324z 40A11E1Cz 40A11E08z
1y22w: SP: icc_get_req_pak: getbuffer failed, size 1000
1y22w: SP: -Traceback= 41181074z 4133DCF8z 4133F2A8z 4133F864z 40A11E1Cz 40A11E08z
1y22w: SP: icc_get_req_pak: getbuffer failed, size 1000
1y22w: SP: -Traceback= 41181074z 4133DCF8z 4133F2A8z 4133F864z 40A11E1Cz 40A11E08z
1y22w: SP: icc_get_req_pak: getbuffer failed, size 1000
1y22w: SP: -Traceback= 41181074z 4133DCF8z 4133F2A8z 4133F864z 40A11E1Cz 40A11E08z
1y22w: SP: icc_get_req_pak: getbuffer failed, size 1000
1y22w: SP: -Traceback= 41181074z 4133DCF8z 4133F2A8z 4133F864z 40A11E1Cz 40A11E08z
1y22w: SP: icc_get_ucast_req_pak: getbuffer failed, size 757
1y22w: SP: -Traceback= 411817D8z 415D9958z 404CA014z 404CF324z 40A11E1Cz 40A11E08z
1y22w: SP: icc_get_req_pak: getbuffer failed, size 1000
1y22w: SP: -Traceback= 41181074z 4133DCF8z 4133F2A8z 4133F864z 40A11E1Cz 40A11E08z
1y22w: SP: icc_get_req_pak: getbuffer failed, size 1000
1y22w: SP: -Traceback= 41181074z 4133DCF8z 4133F2A8z 4133F864z 40A11E1Cz 40A11E08z
1y22w: SP: icc_get_req_pak: getbuffer failed, size 1000
1y22w: SP: -Traceback= 41181074z 4133DCF8z 4133F2A8z 4133F864z 40A11E1Cz 40A11E08z
1y22w: SP: icc_get_req_pak: getbuffer failed, size 1000
1y22w: SP: -Traceback= 41181074z 4133DCF8z 4133F2A8z 4133F864z 40A11E1Cz 40A11E08z
1y22w: SP: icc_get_ucast_req_pak: getbuffer failed, size 752
1y22w: SP: -Traceback= 411817D8z 415D9958z 404CA014z 404CF324z 40A11E1Cz 40A11E08z
1y22w: SP: icc_get_req_pak: getbuffer failed, size 1000
1y22w: SP: -Traceback= 41181074z 4133DCF8z 4133F2A8z 4133F864z 40A11E1Cz 40A11E08z
1y22w: SP: icc_get_req_pak: getbuffer failed, size 1000
1y22w: SP: -Traceback= 41181074z 4133DCF8z 4133F2A8z 4133F864z 40A11E1Cz 40A11E08z
1y22w: SP: icc_get_req_pak: getbuffer failed, size 1000
1y22w: SP: -Traceback= 41181074z 4133DCF8z 4133F2A8z 4133F864z 40A11E1Cz 40A11E08z
1y22w: SP: icc_get_req_pak: getbuffer failed, size 1000
1y22w: SP: -Traceback= 41181074z 4133DCF8z 4133F2A8z 4133F864z 40A11E1Cz 40A11E08z
1y22w: SP: icc_get_ucast_req_pak: getbuffer failed, size 752
1y22w: SP: -Traceback= 411817D8z 415D9958z 404CA014z 404CF324z 40A11E1Cz 40A11E08z
1y22w: SP: icc_get_req_pak: getbuffer failed, size 1000
1y22w: SP: -Traceback= 41181074z 4133DCF8z 4133F2A8z 4133F864z 40A11E1Cz 40A11E08z
1y22w: SP: icc_get_req_pak: getbuffer failed, size 1000
1y22w: SP: -Traceback= 41181074z 4133DCF8z 4133F2A8z 4133F864z 40A11E1Cz 40A11E08z
1y22w: SP: icc_get_req_pak: getbuffer failed, size 1000
1y22w: SP: -Traceback= 41181074z 4133DCF8z 4133F2A8z 4133F864z 40A11E1Cz 40A11E08z
1y22w: SP: icc_get_req_pak: getbuffer failed, size 1000
1y22w: SP: -Traceback= 41181074z 4133DCF8z 4133F2A8z 4133F864z 40A11E1Cz 40A11E08z
1y22w: SP: icc_get_ucast_req_pak: getbuffer failed, size 752
1y22w: SP: -Traceback= 411817D8z 415D9958z 404CA014z 404CF324z 40A11E1Cz 40A11E08z
1y22w: SP: icc_get_req_pak: getbuffer failed, size 1000
1y22w: SP: -Traceback= 41181074z 4133DCF8z 4133F2A8z 4133F864z 40A11E1Cz 40A11E08z
1y22w: SP: icc_get_req_pak: getbuffer failed, size 1000
1y22w: SP: -Traceback= 41181074z 4133DCF8z 4133F2A8z 4133F864z 40A11E1Cz 40A11E08z
1y22w: SP: icc_get_req_pak: getbuffer failed, size 1000
1y22w: SP: -Traceback= 41181074z 4133DCF8z 4133F2A8z 4133F864z 40A11E1Cz 40A11E08z
1y22w: SP: icc_get_req_pak: getbuffer failed, size 1000
1y22w: SP: -Traceback= 41181074z 4133DCF8z 4133F2A8z 4133F864z 40A11E1Cz 40A11E08z
1y22w: SP: icc_get_ucast_req_pak: getbuffer failed, size 752
1y22w: SP: -Traceback= 411817D8z 415D9958z 404CA014z 404CF324z 40A11E1Cz 40A11E08z
1y22w: SP: icc_get_req_pak: getbuffer failed, size 1000
1y22w: SP: -Traceback= 41181074z 4133DCF8z 4133F2A8z 4133F864z 40A11E1Cz 40A11E08z
May 14 12:31:53 IST: %CPU_MONITOR-SP-6-NOT_HEARD: CPU_MONITOR messages have not been heard for 91 seconds [1/0]
May 14 12:31:53 IST: %CPU_MONITOR-SP-6-NOT_HEARD: CPU_MONITOR messages have not been heard for 91 seconds [10/0]
1y22w: SP: icc_get_req_pak: getbuffer failed, size 1000
1y22w: SP: -Traceback= 41181074z 4133DCF8z 4133F2A8z 4133F864z 40A11E1Cz 40A11E08z
1y22w: SP: icc_get_req_pak: getbuffer failed, size 1000
1y22w: SP: -Traceback= 41181074z 4133DCF8z 4133F2A8z 4133F864z 40A11E1Cz 40A11E08z
1y22w: SP: icc_get_req_pak: getbuffer failed, size 1000
1y22w: SP: -Traceback= 41181074z 4133DCF8z 4133F2A8z 4133F864z 40A11E1Cz 40A11E08z
1y22w: SP: icc_get_req_pak: getbuffer failed, size 1000
1y22w: SP: -Traceback= 41181074z 4133DCF8z 4133F2A8z 4133F864z 40A11E1Cz 40A11E08z
1y22w: SP: icc_get_req_pak: getbuffer failed, size 1000
1y22w: SP: -Traceback= 41181074z 4133DCF8z 4133F2A8z 4133F864z 40A11E1Cz 40A11E08z
1y22w: SP: IPC: Server send failed MSG: ptr: 0x460AAFB0, flags: 0x4108, retries: 9, seq: 0x217E6BB, refcount: 2, rpc_result = 0x0, data_bu
ffer = 0x504CB678, header = 0x841AA68, data = 0x841AA88 || HDR: src: 0x10000, dst: 0x2170007, index: 0, seq: 59067, sz: 646, type: 0, fla
gs: 0x400, ext_flags: 0x0, hi: 0x54C48722, lo: 0x841AA88 || DATA: 00 24 00 01 00 00 00 07 00 00 00 54 14 5B 00 0B 00 00 02 72 0A 31 79 32
32 77 3A 20 53 50 3A 20 49 50 43 3A 20 4D 65 73 73 61 67 65 20 35 30 36 43 32 36 36 30 20 74 69 6D 65 64 20 6F 75 74 20 77 61 69 74 69 6E
67 20 66 6F 72 20 41 63 6B 0A
1y22w: SP: IPC: Server send failed MSG: ptr: 0x50695AB0, flags: 0x4108, retries: 9, seq: 0x217E6BC, refcount: 2, rpc_result = 0x0, data_bu
ffer = 0x45F20280, header = 0x8422CC8, data = 0x8422CE8 || HDR: src: 0x10000, dst: 0x2170007, index: 0, seq: 59068, sz: 718, type: 0, fla
gs: 0x400, ext_flags: 0x0, hi: 0x54C48723, lo: 0x8422CE8 || DATA: 00 24 00 01 00 00 00 07 00 00 00 54 68 9F 00 03 00 00 02 BA 0A 31 79 32
32 77 3A 20 53 50 3A 20 49 50 43 3A 20 53 65 6E 64 20 66 61 69 6C 65 64 3A 20 49 50 43 20 6D 73 67 20 74 69 6D 65 6F 75 74 20 4D 53 47 3A
20 70 74 72 3A 20 30 78 35 30
1y22w: SP: IPC: Server send failed MSG: ptr: 0x460C4858, flags: 0x4108, retries: 9, seq: 0x217E6BD, refcount: 2, rpc_result = 0x0, data_bu
ffer = 0x45F1FE8C, header = 0x8420788, data = 0x84207A8 || HDR: src: 0x10000, dst: 0x2170007, index: 0, seq: 59069, sz: 750, type: 0, fla
gs: 0x400, ext_flags: 0x0, hi: 0x54C48724, lo: 0x84207A8 || DATA: 00 24 00 01 00 00 00 07 00 00 00 3F 34 79 00 C9 00 00 02 DA 0A 31 79 32
32 77 3A 20 53 50 3A 20 69 63 63 5F 61 73 79 6E 63 5F 63 61 6C 6C 62 61 63 6B 3A 20 49 50 43 20 72 65 73 75 6C 74 20 36 2C 20 63 62 20 30
78 34 31 31 38 32 43 43 38 0A
1y22w: SP: IPC: Server send failed MSG: ptr: 0x5065DE74, flags: 0x4108, retries: 9, seq: 0x217E6BE, refcount: 2, rpc_result = 0x0, data_bu
ffer = 0x45F1FA98, header = 0x841E248, data = 0x841E268 || HDR: src: 0x10000, dst: 0x2170007, index: 0, seq: 59070, sz: 685, type: 0, fla
gs: 0x400, ext_flags: 0x0, hi: 0x54C48725, lo: 0x841E268 || DATA: 00 24 00 01 00 00 00 07 00 00 00 6A 66 DB 00 85 00 00 02 99 30 30 20 30
30 20 30 31 20 30 30 20 35 45 20 30 30 20 30 31 20 33 32 20 30 30 20 31 32 20 30 42 20 46 46 20 31 34 20 30 30 20 31 32 20 30 30 20 30 30
20 30 30 20 30 30 20 30 30 20
1y22w: SP: IPC: Server send failed MSG: ptr: 0x506B6994, flags: 0x4108, retries: 9, seq: 0x217E6BF, refcount: 2, rpc_result = 0x0, data_bu
ffer = 0x504CC254, header = 0x8421A28, data = 0x8421A48 || HDR: src: 0x10000, dst: 0x2170007, index: 0, seq: 59071, sz: 750, type: 0, fla
gs: 0x400, ext_flags: 0x0, hi: 0x54C48726, lo: 0x8421A48 || DATA: 00 24 00 01 00 00 00 07 00 00 00 1E 1F 58 00 0B 00 00 02 DA 0A 31 79 32
32 77 3A 20 53 50 3A 20 2D 54 72 61 63 65 62 61 63 6B 3D 20 34 30 36 31 34 39 37 38 7A 20 34 30 36 34 31 37 32 38 7A 20 34 30 36 34 31 38
46 43 7A 20 34 30 41 30 43 36
1y22w: SP: IPC: Server send failed MSG: ptr: 0x46122058, flags: 0x4108, retries: 9, seq: 0x217E6C0, refcount: 2, rpc_result = 0x0, data_bu
ffer = 0x45F1F6A4, header = 0x841BD08, data = 0x841BD28 || HDR: src: 0x10000, dst: 0x2170007, index: 0, seq: 59072, sz: 612, type: 0, fla
gs: 0x400, ext_flags: 0x0, hi: 0x54C48727, lo: 0x841BD28 || DATA: 00 24 00 01 00 00 00 07 00 00 00 1E 14 5B 00 0B 00 00 02 50 33 30 20 0A
31 79 32 32 77 3A 20 53 50 3A 20 49 50 43 3A 20 53 65 6E 64 20 66 61 69 6C 65 64 3A 20 49 50 43 20 6D 73 67 20 74 69 6D 65 6F 75 74 20 4D
53 47 3A 20 70 74 72 3A 20 30
1y22w: SP: IPC: Server send failed MSG: ptr: 0x5065AE38, flags: 0x4108, retries: 9, seq: 0x217E6C1, refcount: 2, rpc_result = 0x0, data_bu
ffer = 0x504CBA6C, header = 0x841CFA8, data = 0x841CFC8 || HDR: src: 0x10000, dst: 0x2170007, index: 0, seq: 59073, sz: 588, type: 0, fla
gs: 0x400, ext_flags: 0x0, hi: 0x54C48728, lo: 0x841CFC8 || DATA: 00 24 00 01 00 00 00 07 00 00 00 53 01 00 5E 00 00 00 02 38 0A 31 79 32
32 77 3A 20 53 50 3A 20 49 50 43 3A 20 20 4D 53 47 3A 20 70 74 72 3A 20 30 78 35 30 36 34 34 37 37 34 2C 20 66 6C 61 67 73 3A 20 30 78 31
34 31 30 38 2C 20 72 65 74 72
1y22w: SP: IPC: Server send failed MSG: ptr: 0x46107324, flags: 0x4108, retries: 9, seq: 0x217E6C2, refcount: 2, rpc_result = 0x0, data_bu
ffer = 0x45F21394, header = 0x84355E8, data = 0x8435608 || HDR: src: 0x10000, dst: 0x2170007, index: 0, seq: 59074, sz: 719, type: 0, fla
gs: 0x400, ext_flags: 0x0, hi: 0x54C48729, lo: 0x8435608 || DATA: 00 24 00 01 00 00 00 07 00 00 00 54 01 00 5E 00 00 00 02 BB 0A 31 79 32
32 77 3A 20 53 50 3A 20 49 50 43 3A 20 53 65 6E 64 20 66 61 69 6C 65 64 3A 20 49 50 43 20 6D 73 67 20 74 69 6D 65 6F 75 74 20 4D 53 47 3A
20 70 74 72 3A 20 30 78 35 30
gs: 0x400, ext_flags: 0x0, hi: 0x54C4872A, lo: 0x8425228 || DATA: 00 24 00 01 00 00 00 07 00 00 00 3F 02 82 00 03 00 00 02 DA 0A 31 79 32
[pts/26][18:16:08:e518207@INCHNVELLOGINSRV ] ~>
<<< Log from 172.20.45.45 ended May 14, 2018, 18:18:18 >>>

Leo Laohoo · ‎05-15-2018

Uptime: >1 year
Looks like the switch processor crashed.
What is the exact version of IOS?