WS-X45-SUP7-E not working. Need help.

[Insiyabi]

Hi,

I have a CISCO 4706e Core switch. The supervisory engine WS-X45-SUP7-E is not working with a green flashing light on the Status LED.

The Utilisation LED are glown green as follows: the 0-30% off and 30-100% in green.

No output is seen on the console cable. I tried the module on 2 other 4500 core switches but the behaviour was similar.

Can someone suggest me with some ideas on how i can try and fix it inhouse. Any thing which i can do to get it working.

Regards,

Jaison

[Leo Laohoo]

Did you actually try to console into the supervisor card? 

If you did, can you post the entire bootup process?

[gunnarfreyr]

Hi

Since i am having similar problem to this one above

maybe you can help me

i Have Sup7-e with Flashing green light 

Here is the output i am getting through the console cable

it stops at "diagsk10-post version 5.1.4.1" and just hangs there

I have tried booting up with different versions of IOS with same result

Rommon (G) Signature verification PASSED
Rommon (P) Signature verification PASSED
FPGA (P) Signature verification PASSED

************************************************************
* *
* Welcome to Rom Monitor for WS-X45-SUP7-E System. *
* Copyright (c) 2008-2013 by Cisco Systems, Inc. *
* All rights reserved. *
* *
************************************************************

Rom Monitor (P) Version 15.0(1r)SG10
CPU Rev: 1.1, Board Rev: 3, Board Type: 101
CPLD Moka Rev: 7.0x2643.0x5956
Chassis: Unknown( 255 )

MAC Address : 00-26-0b-79-69-60
Ip Address : Not set.
Netmask : Not set.
Gateway : Not set.
TftpServer : Not set.

Non-Redundant system or peer not running IOS
System Uplinks & Linecards have been reset!!

***** The system will autoboot in 5 seconds *****

Type control-C to prevent autobooting.
. . . .
Management Ethernet Link Up: 1Gb Full Duplex
.

******** The system will autoboot now ********

config-register = 0x41

Autobooting using the first file from bootflash.....

*
*
Loading image !!!!!!!!!!!!!!!!!!!!!!!

Checking digital signature....
[bootflash:/cat4500e-universalk9.SPA.03.06.00.E.152-2.E.bin]
Digitally Signed Release Software with key version A

Rommon reg: 0x00004F80
Reset2Reg: 0x00000F00

Image load status: 0x00000000
#####
Snowtrooper 220 controller 0x042FE452..0x044DFA01 Size:0x0057B4C5
Program Done!
#####################
[ 0.058281] pci 0000:00:00.0: ignoring class b20 (doesn't match header type 01)
Starting System Services
/etc/sysconfig/modules/platform.modules: line 12: export: `type"': not a valid identifier

diagsk10-post version 5.1.4.1

Regards

Gunnar

[Filip Po]

Then according to this document you have to Troubleshoot Backplain Modules with TAC: http://www.cisco.com/c/en/us/td/docs/switches/lan/catalyst4500/hardware/...

[Leo Laohoo]

config-register = 0x41

This is the reason why the supervisor card will always boot into ROMmon. 

The correct value should either be 0x2101 or 0x2102.

[gunnarfreyr]

Hi,

I know this is an old thread but i have the same problem.

Were you able to find a solution?

Regards,

Gunnar

[Filip Po]

This are the well known statuses of STATUS LED on Sup-7E:

The STATUS LED indicates the status of he supervisor engine.

• Green— All diagniostic tests have passed
• Orange— System boot or a diagnostic test is in progress.
• Red— A diagnostic test failed.
• Off— The supervisor engine is disabled or is not powered up.

First answer to this questions:

• if no console output (and you are sure, console cable is working)
• if no change on green STATUS LED to other of well known statuses
• if no difference of Supervisor in another chassi
• if slot for Supervisor is in use
• if power supply has STATUS LED w green color
• if fans are working
• if no visible damage and missing parts on Supervisor blade

Then according to this document you have to Troubleshoot Backplain Modules with TAC: http://www.cisco.com/c/en/us/td/docs/switches/lan/catalyst4500/hardware/installation/guide/78-14409-08/4500inst/05trblsh.html