I struggled to find a suitable contact option for this minor error, so if this is the incorrect place for resolving the issue, I hope I can be pointed towards a more suitable space. As stated in the titleThere is a minor error on the NetAcad: Cyberse... view more

2020 年 3 月 22 日より、Product Returns and Replacement  (PRR) ツールでチャット機能が有効になっております。   この機能により、世界中に存在するシスコのロジスティクス サポート センター(LSC)エージェントとのチャットを開始できます。    ** チャットの日本語対応をご希望の場合は、PRRの右上の希望言語を「Japanese(日本語... view more

Product Returns and Replacement (PRR) Tool users within TAC are encouraged to utilize the Customer Handoff feature to allow customers to complete the RMA.  This will reduce the volume of customers from having to contact an LSC agent or TAC Engin... view more

Effective March 22nd, 2020, the Chat feature will be enabled in the Product Returns and Replacement (PRR) tool. This feature allows PRR users to initiate chats with Cisco's Logistics Service Center agents (LSC) located across the globe.  LSC agents s... view more

Effective March 8th, 2020, TAC Engineers who initiate RMAs in PRR will be required to enter a valid SR number or the user will not be allowed to proceed with RMA creation. TAC users will only have the ability to create RMA in PRR starting with (1) the SN ... view more