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Technology and Support Events and Webinars

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Technology and Support Events and Webinars

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Wednesday, April 27, 2022
AMA - Design deployment and troubleshooting Cisco finesse in UCCX
Ask Me Anything Event until May 11, 2022 - Architecture, design deployment and troubleshooting of Cisco finesse in Unified Contact Center Express Cisco Finesse is a next-generation agent and supervisor desktop designed to provide a collaborative experience for the various communities that interact with your customer service organization. It also helps improve the customer experience while offering a user-centric design to enhance customer care representative satisfaction. Join our experts in the Ask Me Anything session to help you to unfold the secrets of Cisco Finesse functionalities, customizations and troubleshooting tips.   Go to the Forum   Our experts Sabiya Tabasum is a Technical Consulting Engineer with the Contact Center Backbone team in the Asia Pacific time zone. She has been associated with UCCX TAC and worked Finesse Deployments, BOSH and XMPP connectivity and Cisco Finesse Gadgets & Finesse JavaScript Library API its association with UCCX and troubleshooting and remediating finesse issues for customers. She is deeply involved in working on the Frontend development and works on JavaScript and CSS. She holds a Bachelor of Technology in Information Technology. She holds the Cisco Certified Network Associate (CCNA) and DevNet certifications. Anupam Dewedi is a Technical Consulting Engineer with the Contact Center Backbone team in the Asia Pacific time zone. He has around 5 years of Cisco Unified Collaboration experience. He is currently associated with UCCX TAC and has previously been part of Multiservice TAC Team. His skills include vast understanding of Cisco Collaboration Suite. He is working closely on Cisco Finesse with the design, integrations, and customizations. He holds a bachelor’s degree in Electronics and Communications   For more information please visit; Collaboration / Contact Center sub-category. * This event is free and open to all audiences, including business partners, network and telecommunications engineers, students, and Cisco customers.
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ISE Upgrade
Join us as our experts walk you through the steps to prepare, perform, and validate a successful ISE upgrade without headaches. This session will cover best practices and strategies to minimize downtime, as well as various methods of upgrades for different types of ISE deployments.
Multiple Dates and Times May Be Available
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