8945 Video

[BCrespo023]

All,

I have 8945 phones deployed via sip, and just recently I discovered end users where the video portion was no longer operational.  We had to reset the endpoints to recover the video portion of the phone. We did have a maintenance window on the server 10.5.2 a couple of night prior, and was wondering if this may have caused the phones trouble with the video and the need to reset the endpoints?

Thank you,

bc

[Manish Gogna]

Hi BC,

Ideally we should have checked the video related settings on cucm and on the phone and collected a detailed callmanager service trace for a test call before resetting the phone. There is no such known issue with video being disabled after a restart or upgrade of cucm or any other activity.

Manish

[BCrespo023]

Manish,

I am still not sure how this happen but thank you for your response and follow up with a trace next time.

Bernardo