03-17-2015 07:48 PM - edited 03-18-2019 04:12 AM
We are getting complaints that SX10s are displaying a "Call not encrypted" message when a call is established. There is an option in the GUI of the SX10s under User Interface > OSD for 'EncryptionIndicator', but turning this on/off doesn't seem to do anything.
As we run encryption at the network layer, we don't want this message appearing. Is there any other way to turn off the message?
Solved! Go to Solution.
01-29-2016 10:08 AM
Fix for this will come in TC7.3.6.It was marked as open on TC7.3.x CE8 has not been mentioned but the issue is there as well. It is resolved in TC7.3.6 and CE8.1.0.
/Magnus
03-17-2015 08:11 PM
I should add that I'm running software TC 7.3.1 and registering to VCS.
03-18-2015 12:21 AM
Hi Nick
System Configuration > VideoOSD>EncriptionIndicator> Always OFF
This setting helps me remove icon for call from my SX20(VCS) to CUCM.
I use TC7.2.1
br Oleksandr
03-18-2015 08:56 AM
"Video OSD EncriptionIndicator" was replaced with "User Interface OSD EncryptionIndicator" according to the SX10 admin guide. If the User Interface OSD configuration isn't working, you could try Video OSD as its still present in the web interface of the SX10, if that doesn't work it might be a bug. I'll try to check my SX10, but might be later this week, depends on when I'm in that part of the building.
UPDATE: Looks to be a bug, neither command noted above made the encryption notification not appear on the screen when a call is connected.
03-18-2015 03:11 PM
Thanks Patrick, I did try that also but had the same results...
Has anyone tried this with an MX300 G2? the same options are on the unit, but I don't have one locally to try so not sure if this affects them also...
03-22-2015 05:21 PM
All - after logging with the TAC, this has been identified as a bug, CSCut47838
01-20-2016 03:11 PM
Do you know if this bug has been fixed? I am still getting mine.
01-20-2016 03:35 PM
Still listed as "open" with versions affected being TC7.2 and TC7.3, however, CE8 has been out for a while for the SX series and it is not listed in neither resolved nor open caveats for this version.
/jens
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01-25-2016 02:56 AM
Hi,
It will be fixed in CE 8.1 as per current details.
Thanks,
Vivek
01-26-2016 12:21 AM
Hi Vivek,
Will it be fixed for TC software too? We use Multiway (for MX300 G2 etc) so can't upgrade to CE at the moment, but I got this logged almost a year ago so I'm hoping the fix will make it to the TC code train....
01-26-2016 03:03 PM
Wouldn't hold my breath waiting for that one since TC software is in maintenance mode now - and TC7.3.5 which was released only a short while ago, contains one bug fix only; CSCux85199 - which is the SX20 mic issue when downgrading from CE8. :(
/jens
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01-26-2016 10:40 PM
Hi Nick,
Unfortunately it doesn't mention related to TC software version.
Thanks,
Vivek
01-29-2016 10:08 AM
Fix for this will come in TC7.3.6.It was marked as open on TC7.3.x CE8 has not been mentioned but the issue is there as well. It is resolved in TC7.3.6 and CE8.1.0.
/Magnus
01-31-2016 03:27 PM
Great news, thanks Magnus
01-14-2020 07:45 AM
version:ce9
step1:find userinterface menu
step2:find encryptionindicator
step3:choose alwaysoff
then it can hide call not encryption prompt
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