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Black shadow on cisco IX5000 screen

I have Cisco IX5000, the problem that I see dark shadow on it's screen as the attached photo, so any one faced this issue before? and how I can solve this issue please?

1 Reply 1

PJMack
Level 7
Level 7

Since you can see the proximity icon in the upper left corner, I doubt the screen is your problem, it's more likely the camera from whatever location you're seeing in that shot. Connect a laptop to the IX and push the display to that screen and see if you still see that shadow - I'm guessing you won't. 

 

If you do - call TAC, you will probably need a new screen.